Sales & proposal integrity
Sales Integrity7.2/10
Reviewers mostly describe the sales process as clear and straightforward, with explanations of materials, timeline, and pricing often called out as helpful. There is one complaint in the evidence set, so this category reads positive overall but not spotless.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Several reviewers say the estimate and proposal were explained in plain terms, including the materials being used and the overall project plan. Representative review excerpt: "Spencer, the sales rep who provided the estimate, did a great job explaining the process and materials being used for the project."
Straightforward process. Reviewers also describe the sales experience as direct and easy to follow, with expectations laid out clearly up front. Representative review excerpt: "Straight forward sales process and communication throughout."
Isolated negative experience. One reviewer reports a poor interaction with the owner and says the experience left them shocked, which stands out against the otherwise positive pattern. Representative review excerpt: "I called DLS Development Inc for some work I needed done and Daniel the owner who has no knowledge about construction or customer care at all left me in shock."
Price & financing transparency
Price Transparency7.2/10
The overall picture is positive, though the score stays below a stronger tier because the evidence base is relatively small.Solar.com's composite of published customer feedback, not a customer quote
Fair pricing. Reviewers describe a recurring pattern in this area. Representative review excerpt: "When it comes to working with a company for a large job like replacing the roof on a property, all I ask for is a fair price and good customer..."
Pricing quotes. Some customers say the quote compared well on price and that the work quality matched the cost they paid. Representative review excerpt: "They were very professional, the price was the best i received and the quality of work was amazing."
Price clarity during the project. One reviewer says the company answered questions promptly and provided a clear quote, suggesting limited confusion around the final price discussion. Representative review excerpt: "I hired DLS to replace my roof and not only was their quote reasonable and competitive, they were incredibly prompt in all of their communications and answered every single question..."
Communication & coordination
Communication7.9/10
Most reviewers describe the team as responsive, prompt, and easy to reach throughout the project. The evidence also includes a single negative account, but it is outweighed by repeated praise for coordination and follow-through.Solar.com's composite of published customer feedback, not a customer quote
Responsive communication. Reviewers commonly say the team responded quickly, answered questions, and stayed communicative from estimate through completion. Representative review excerpt: "I hired DLS to replace my roof and not only was their quote reasonable and competitive, they were incredibly prompt in all of their communications and answered every single question..."
Hands-on coordination. Some reviewers note that when an issue came up, the company took action and sent people out to inspect and address it. Representative review excerpt: "We brought it up to Sherry, and DLS immediately took action — they sent Daniel, another project manager, along with their roofer to inspect and fix the issue."
Rare complaint. One reviewer reports a very poor interaction with the owner, which is the main complaint appearing in this category. Representative review excerpt: "I called DLS Development Inc for some work I needed done and Daniel the owner who has no knowledge about construction or customer care at all left me in shock."
Timeline reliability
Timeline Reliability7.6/10
Reviewers generally say the company moved projects along quickly and kept the work on schedule. Feedback in this area focuses on permits, start dates, and fast completion rather than delays or missed appointments.Solar.com's composite of published customer feedback, not a customer quote
Fast permitting and start. Reviewers report that permits were obtained quickly and work began without much delay. Representative review excerpt: "Truly excellent service, very professional, very quick to obtain permits and get started, entire job was complete in 10 days."
Quick completion. Several customers say the installation or replacement was completed in just a few days or within a short project window. Representative review excerpt: "The installation was quick: everything was done over a period of a couple of days for two units and they left no mess and were very communicative during the entire..."
Efficient project flow. Some reviewers describe the team as professional and efficient, with the job completed on time and without major disruption. Representative review excerpt: "Their team was professional, efficient, and ensured my roof was completed with the highest quality."
Workmanship & site care
Workmanship8.5/10
Feedback on installation quality is strongly positive, with reviewers praising craftsmanship, professionalism, and cleanup.Solar.com's composite of published customer feedback, not a customer quote
Strong craftsmanship. Reviewers frequently describe the finished work as high quality and say the crew delivered to a high standard. Representative review excerpt: "I've received several compliments from friends and neighbors about the quality of my roof And I just couldn't be more thrilled by the craftsmanship and customer service displayed by DLS."
Professional install crew. Customers also mention that the installation process was explained well and completed professionally. Representative review excerpt: "The team took the time to explain the benefits of the fans, walked me through the installation process, and made sure everything was done to the highest standard."
Rare workmanship complaint. One reviewer reports a very negative experience tied to the company’s construction knowledge and customer care, which appears as an outlier in the evidence. Representative review excerpt: "I called DLS Development Inc for some work I needed done and Daniel the owner who has no knowledge about construction or customer care at all left me in shock."
Long-term support & performance
Long-Term Support6.4/10
Only a small number of reviews address post-install performance and support, so the evidence here is limited. The available feedback is positive, with reviewers noting improved system performance and mention of warranty coverage.Solar.com's composite of published customer feedback, not a customer quote
Improved performance. Reviewers say the installed system is already helping with cooling, airflow, or energy efficiency. Representative review excerpt: "Not only does my home feel noticeably cooler, but I can already tell the system is improving airflow and helping with energy efficiency."
Warranty details mentioned. One reviewer notes warranty coverage on both materials and workmanship, suggesting post-install protection was part of the handoff. Representative review excerpt: "I will say, however, they did provide a 30 year manufacturer’s warranty on materials and 15 year warranty on workmanship."
Energy savings reported. A reviewer says the solar panels were already affecting energy bills positively, though this is based on limited post-install feedback. Representative review excerpt: "The solar panels they installed are already making a significant impact on my energy bills, and I couldn't be happier with the service I received."
How this is built: category scores and summaries weigh the company's full published rating record (125 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.