Dollens Electric Reviews

Reviewers give Dollens Electric a mixed-to-positive read on sales and proposal integrity. Many describe clear explanations and helpful solutioning, while a smaller set reports concerns around quote changes, paperwork, and expectations set before inspection.Solar.com's composite of published customer feedback, not a customer quote

Helpful explanations. Several reviewers say the team explained the work clearly and helped them understand what was involved before the job moved forward. Representative review excerpt: "Josh was very good at explaining what he was doing and let us know if something he saw was concerning."

Solution-focused proposals. Some customers report that Dollens proposed practical options that fit the project instead of pushing unnecessary equipment. Representative review excerpt: "Provided the best solution to charge our new Tesla avoiding purchase of a costly charger."

Expectation gaps. A smaller set of reviewers say proposal details or inspection paperwork did not match what they expected, creating frustration after the job was underway. Representative review excerpt: "Told us we could stand inspection when city came out, but failed to provide necessary paperwork for inspection."

Feedback on pricing and financing is mixed. Reviewers often describe fair pricing and clear explanations of upgrades, but some report hidden charges, higher-than-expected totals, or disagreement over required add-on work and rebate timing.Solar.com's composite of published customer feedback, not a customer quote

Fair-price framing. Several reviewers say the pricing felt fair for the work performed, even when the company was not the cheapest option they found. Representative review excerpt: "They are very skilled and no, not cheap, but they charge a fair price--we got several quotes and they were all similar."

Clear upgrade costs. Some customers report that when the price increased because of a fuller installation, the reasoning was explained in advance and accepted. Representative review excerpt: "He explained that the cost would be slightly higher due to the full inverter installation, but I was more than happy with that outcome considering the upgrade."

Cost surprises. A smaller group of reviewers describe unexpected charges or pricing that they felt changed after the initial quote, including concerns about extra work or incentive timing. Representative review excerpt: "Overpriced to say the least and had a ton of hidden charges."

Communication and coordination land in mixed territory. Many reviewers describe smooth scheduling and responsive project handling, but others say follow-through was inconsistent, with delayed replies or missed callbacks.Solar.com's composite of published customer feedback, not a customer quote

Smooth coordination. Some reviewers say scheduling, work, and inspection were handled smoothly from start to finish, with clear handoffs during the project. Representative review excerpt: "Everything went smoothly: scheduling, work, inspection and they even have a stucco guy who works with them to do stucco repair when it's all done (he was good too!)."

Responsive estimate process. A few customers report quick turnaround on estimates and a straightforward path from request to site visit. Representative review excerpt: "Submitted an estimate request on a Sunday night, Jason came out first thing Monday morning to check out the project and provided a timely and reasonable estimate later that day..."

Follow-through issues. Other reviewers say communication broke down after initial contact, with delayed responses or missed callbacks becoming a recurring frustration. Representative review excerpt: "Very disappointed in the lack of communication and follow-through."

Timeline reliability is also mixed. Reviewers frequently describe jobs that stayed on schedule, but some report no-shows, slow callbacks, or extra effort needed to get inspections and next steps completed.Solar.com's composite of published customer feedback, not a customer quote

On-schedule projects. Several reviewers say the work, inspection, and closing steps moved along smoothly without major scheduling problems. Representative review excerpt: "Everything went smoothly: scheduling, work, inspection and they even have a stucco guy who works with them to do stucco repair when it's all done (he was good too!)."

Fast estimate turnaround. Some customers describe prompt initial visits and timely estimates after reaching out. Representative review excerpt: "Submitted an estimate request on a Sunday night, Jason came out first thing Monday morning to check out the project and provided a timely and reasonable estimate later that day..."

Missed timing. A smaller set of reviewers report no-shows or delays in coordination, including cases where they had to keep chasing next steps themselves. Representative review excerpt: "In late 2018, though, we scheduled an estimate which started with a no-show."

Workmanship and site care is the strongest part of the review profile. Most reviewers describe professional crews, solid installation quality, and good cleanup, though a few mention correction items or follow-up visits that did not happen as expected.Solar.com's composite of published customer feedback, not a customer quote

Professional crew work. Many reviewers describe the installers as skilled, professional, and careful about the quality of the completed work. Representative review excerpt: "Projects Completed: -Electric water heater installation -Circuit breaker panel upgrade -Electric dryer wiring and connection From the initial consultation, it was clear I was working with a true professional."

Good cleanup and repairs. Some customers say the team handled finish work well, including cleanup and related repairs after the main installation. Representative review excerpt: "Everything went smoothly: scheduling, work, inspection and they even have a stucco guy who works with them to do stucco repair when it's all done (he was good too!)."

Occasional correction issues. A small number of reviewers report that some items needed rework or that promised fixes were not completed on the first pass. Representative review excerpt: "Although the installation guys were very nice, after they finished the first day I had a laundry list of items that needed correction, redone, or items they forgot to do."

Long-term support and post-install performance is the weakest area, and the small review set still includes concerns. The positive comments describe service visits, troubleshooting, and maintenance help, but one review also reports a promised follow-up fix that never happened, which keeps this category from reading cleanly positive.Solar.com's composite of published customer feedback, not a customer quote

Effective service visits. Reviewers who mention post-install help often say the company responded to service needs and got the system working again. Representative review excerpt: "Jason called me and came to service the unit."

Performance troubleshooting. Some customers report that the team identified likely causes of power or inverter problems and checked the system after installation. Representative review excerpt: "Jason seemed to know the possible cause for the problem when I told him that the parts of the house were losing power gradually, and he was right!!"

Uncompleted follow-up. At least one reviewer says a promised return visit to address an issue did not happen, leaving the problem unresolved from their perspective. Representative review excerpt: "I brought this to Jason’s attention, and he promised to send someone out to fix it, but no one ever showed up."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.