East Bay Power Systems Reviews

Reviewers mostly describe the sales process as clear, responsive, and low-pressure, with many saying they received prompt quotes and help aligning the proposal with their project goals. The main complaints are about pricing changes, combative or condescending interactions, and expectations that did not feel fully aligned during the sales discussion.Solar.com's composite of published customer feedback, not a customer quote

Clear proposals and responsive quoting. Many reviewers say they got quick quotes and felt the team was straightforward about project details, financing steps, and design choices. Representative review excerpt: "Jeff was able to get us a quote almost immediately and from the time we signed the contract to a detailed plan submission was just a few days."

Low-pressure experience for many customers. Several reviewers describe the company as human and not overly sales-driven, which helped them feel comfortable moving forward. Representative review excerpt: "After talking with a few different solar companies, I went with EBPS because they felt the most human (and not the least bit salesman-ish)."

Pressure and pricing concerns in a few reviews. A small set of reviews reports combative or condescending conversations and says the price changed after the initial discussion, which weakened trust in the proposal process. Representative review excerpt: "The first red flag was when Jeff raised the price $100 between the time we first spoke with him and two weeks later when we formally scheduled the work."

Most reviewers describe pricing and financing as understandable, with many saying the final cost felt reasonable and that financing was handled smoothly. A smaller set of complaints centers on price changes, payment timing, and caution about when to release final payment relative to incentive timing and project completion.Solar.com's composite of published customer feedback, not a customer quote

Reasonable pricing for many projects. Reviewers describe a recurring pattern in this area.

Financing and paperwork handled smoothly. Several customers say the team kept them informed about contracts, financing, and project details so they knew what to expect. Representative review excerpt: "Once we decided to go through them, Darlene became my contact to make sure that the contracts were signed, permits were pulled, financing was in place and kept us up..."

A few concerns about payment timing. Some reviewers advise holding back part of the payment until permission to operate is received, and one review reports a price increase between the first conversation and scheduling. Representative review excerpt: "For future customers: hang on to a portion of the payment till the Permission to Operate is received not just the installation."

Communication is a relative strength, with most reviewers saying the team was prompt, responsive, and willing to coordinate across multiple steps of the project. The limited complaints describe repeated follow-up, missed messages, or long delays when customers felt the process was not moving forward.Solar.com's composite of published customer feedback, not a customer quote

Responsive and helpful updates. Many reviewers say the team answered questions quickly, stayed in touch during the project, and handled scheduling changes with patience. Representative review excerpt: "They were very prompt in responding to my inquiry, communicative on the day, and were able to fix the problem quickly and at a reasonable price."

Good handoffs and issue follow-through. Customers also mention receiving clear updates, including notice of damaged panels and photo documentation when work was completed. Representative review excerpt: "Notified us on damaged solar panels and provided great before & after photos of the cleaning."

Follow-up was inconsistent for a few customers. A few reviews say they had to chase updates or wait a long time for progress, suggesting coordination was not always smooth. Representative review excerpt: "They have already received payment, yet I feel like I have to constantly follow up and practically beg them just to move the process forward."

Most reviewers say the company moved projects along at a workable pace, including timely installs, permit submissions, and inspections that were ultimately resolved. The complaints focus on permit and inspection delays, along with a few reports of long waits for permission to operate or other milestones.Solar.com's composite of published customer feedback, not a customer quote

Timely installs for many projects. Several reviewers say installation happened quickly and that the project stayed on schedule through the build phase. Representative review excerpt: "The guy came to installed the system for us within 2 weeks."

Permitting and inspection issues were often resolved. Some customers report that inspection items were fixed and sign-off was obtained after the team handled the follow-up work. Representative review excerpt: "Come time for the permit inspection, there were very small things that the inspector found which is pretty typical; those were subsequently rectified and we got signed off."

Delays on permits and activation for a few cases. A small number of reviews describe long waits for permits, inspections, or permission to operate, which made the timeline feel less reliable. Representative review excerpt: "Still waiting for them to get the permit approved, 18 months later."

Workmanship is a clear strength in the review set, with many customers praising professional crews, solid installation quality, and careful follow-through on cleanup or repair details. The few complaints mention debris left behind or broader concerns about work quality, but they are rare relative to the volume of positive feedback.Solar.com's composite of published customer feedback, not a customer quote

Professional, on-time crews. Reviewers frequently describe the installation crew as punctual and professional, with materials delivered and work completed as expected. Representative review excerpt: "The install crew lead by Eric show up on time, panels are delivered and the battery is on site."

Strong cleanup and site results. Several customers mention thorough cleanup or site work, including roof cleaning and careful handling of project conditions. Representative review excerpt: "East Bay Solar cleaned off 40 years of moss that had accumulated on our roof in the Oakland hills."

A small number reported cleanup problems. One review says debris was left throughout the property and no cleanup was done, showing that site care was not perfect in every case. Representative review excerpt: "Workers tracked debris all throughout and did no cleanup."

Post-install feedback is mostly positive, with reviewers saying systems performed well and that the team handled setup, follow-up work, and customer service effectively. A small number of complaints raise concerns about later service support or how issues were handled after the system was already installed.Solar.com's composite of published customer feedback, not a customer quote

Systems and service often performed well. Many reviewers say the system worked as expected and that the team was easy to work with after installation. Representative review excerpt: "Working with the team (Darlene, Jeff, David etc.) to get the system designed and installed was very easy, they took care of everything, including getting the city to approve the..."

Helpful post-install fixes and upgrades. Some customers mention updates such as new wiring or inverter work that improved how the system was used after the initial install. Representative review excerpt: "They even updated all the wiring and installed a new inverter so we could get the best use out of our solar system."

Limited complaints about after-sale support. A small number of reviews point to unresolved service issues or confusion about who should handle support, suggesting post-install help was not always consistent. Representative review excerpt: "I initially spoke with Tesla customer service and they've never heard of this company but told me to work with them to try and get it resolved while keeping my..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.