Sales & proposal integrity
Sales Integrity6.4/10
Reviewers give a mixed but slightly positive picture of the sales process.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations from reps. Several reviewers say the sales team explained options clearly and was easy to work with during the proposal stage. Representative review excerpt: "Had a great experience with this company, the representative Todd was very professional, explained everything to me and gave me a few options to choose from."
Helpful and professional service. Some customers describe the representative and installers as professional and helpful, with a straightforward presentation of the program. Representative review excerpt: "Sale Representative and installers were very helpful and professional very happy with there service I recommend Eco Technology to everyone."
Concerns about what was promised. A minority of reviewers report that the offer or contract expectations did not match what they later understood, including complaints about loan-related terms or work scope. Representative review excerpt: "They say you will qualify for free home improvements when in reality they come back in the form of TENS of THOUSANDS of dollars in loans without even a signature..."
Price & financing transparency
Price Transparency6.0/10
Feedback on pricing and financing is mixed and leans negative. Some reviewers say the company helped lower their monthly energy costs or offered a workable rate, but others describe confusion around financing, deposits, and how costs were presented up front.Solar.com's composite of published customer feedback, not a customer quote
Up-front cost concerns. Other reviewers report surprise around financing terms or being told the work would be free before later learning about loans or charges. Representative review excerpt: "They say you will qualify for free home improvements when in reality they come back in the form of TENS of THOUSANDS of dollars in loans without even a signature..."
Lower monthly costs reported. A few reviewers say they saw meaningful savings or a favorable rate after signing up. Representative review excerpt: "The most important part is that they saved me half of what I was paying to Edison by switching me to the power purchase agreement."
No-finance or good-rate comments. Some customers describe the pricing as workable, including cases where they say they did not need to finance the system or were given a good per-kWh rate. Representative review excerpt: "Didn’t have to finance the system plus they give me a good rate per kWh thanks again ."
Communication & coordination
Communication5.6/10
Communication and coordination are a recurring weak spot in the review set. Positive comments mention responsive help during the process, but more reviewers describe missed follow-through, hard-to-reach contacts, and scheduling problems.Solar.com's composite of published customer feedback, not a customer quote
Missed callbacks and follow-up issues. Other reviewers report difficulty reaching the company, delayed responses, or appointments that required repeated follow-up. Representative review excerpt: "I did electrical contracting work for them in November and have now refused to respond to my emails."
Helpful process support. Some customers say a company contact helped them move through the process and answered questions along the way. Representative review excerpt: "Waiting on my first electric bill and wanna say thank you to Neil he helped me a lot with the process thanks again ."
Responsive experience for some. A few reviewers describe the team as easy to work with and responsive during the project. Representative review excerpt: "Easy to work with, responsive and they saved me money most importantly!!"
Timeline reliability
Timeline Reliability6.4/10
Timeline feedback is somewhat positive overall, but not without misses. Some reviewers describe permit and installation progress that stayed on track, while others mention no-shows or projects that were not activated when expected.Solar.com's composite of published customer feedback, not a customer quote
Permits and install completed. A few reviewers say the project moved forward after some permitting delay and eventually reached installation. Representative review excerpt: "I would highly recommend going with this company when it comes to solar, even though it took a while to get the permits passed from what they told me, I..."
Fast installation for some. Some customers report a quick turnaround from signing to installation, including projects completed within a few weeks. Representative review excerpt: "Really happy with the service got my solar PPA plan with them installed within 3 weeks ."
No-show and activation delays. Other reviewers say appointments were missed or panels were still not turned on when billing had already started. Representative review excerpt: "I am now being billed for said panels by Solar Manager LLC for panels that have yet to be turned on and was told I still had to pay for..."
Workmanship & site care
Workmanship6.7/10
Most workmanship comments are positive and describe professional crews, careful cleanup, and solid installation experiences. Still, a small set of reviews raise concerns about site conduct or unresolved equipment issues after the job.Solar.com's composite of published customer feedback, not a customer quote
Professional crews. Reviewers often describe the installers as polite, professional, and efficient during the work. Representative review excerpt: "The installers were polite, worked quickly and efficiently and cleaned up after themselves ."
Clean job sites. Some customers specifically mention that the installers cleaned up after themselves and handled the work neatly. Representative review excerpt: "The installers are very clean and professional."
Site or service concerns. A few reviewers report troubling site behavior or post-install issues, such as a leaking unit or an installer smoking while working. Representative review excerpt: "Never service keeps leaking no answer voicemail full how can a voicemail be full we are not in the 90s had to turn it off water getting rusted next step..."
Long-term support & performance
Long-Term Support5.0/10
Post-install feedback is mixed and leans negative. Several reviewers say their systems or upgrades saved energy and performed well, but others report unresolved service problems, billing confusion, or difficulty getting follow-up help after installation.Solar.com's composite of published customer feedback, not a customer quote
Energy savings reported. Some reviewers say their systems helped reduce electric use or lower bills after the install. Representative review excerpt: "Thank you for the good service and making us save money on our electric bills I highly recommend this company to install your solar panels"
Good post-install service in some cases. A few customers describe the finished installation and follow-up service as excellent, with equipment working as expected. Representative review excerpt: "I had a new water heater and a new water filtration System installed a month ago and the service from the installers was immaculate."
Unresolved service and billing issues. Other reviewers describe leaking equipment, trouble getting a response, or billing questions tied to systems they say were not fully turned on. Representative review excerpt: "Never service keeps leaking no answer voicemail full how can a voicemail be full we are not in the 90s had to turn it off water getting rusted next step..."
How this is built: category scores and summaries weigh the company's full published rating record (28 Google reviews averaging 4.1 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.