Electric Solar Solutions Reviews

Reviewers generally describe the sales process as knowledgeable and straightforward, with several praising clear explanations and upfront guidance. A smaller set of complaints points to customer-service friction and questions about how some interactions were handled.Solar.com's composite of published customer feedback, not a customer quote

Upfront, knowledgeable consultations. Reviewers say representatives were knowledgeable and honest when explaining options, and some appreciated getting clear guidance before moving forward. Representative review excerpt: "He is sooo knowledgeable and honest in the way he educated me on my solar options for my new Redding home."

Honest about project fit. Some reviewers report that the company was upfront when a project did not make sense, rather than overselling what could be done. Representative review excerpt: "In the end, my project was not feasible, but instead of leading me on and such, they were upfront and very honest!"

Isolated service complaints. A small number of reviewers describe poor customer-service interactions and feel the experience was not handled professionally. Representative review excerpt: "Bad customer service Not good company representation.Ass hike employees at your Redding ca location.Not very knowledgeable"

This category has limited evidence, so the score rests on a small number of review comments. The available feedback is mostly critical, with one reviewer expressing dissatisfaction about overall value and cost expectations.Solar.com's composite of published customer feedback, not a customer quote

Cost concerns. One reviewer says the pricing left them feeling financially disappointed and suggests the cost did not match expectations. Representative review excerpt: "Save yourself the cost and instead make a generous contribution to an environmental charity and you'll come out better financially and your donation will help the cause of saving the..."

Limited pricing evidence. Because only one substantive review speaks directly to price and financing transparency, the record is too small to draw broader conclusions about pricing patterns. Representative review excerpt: "Save yourself the cost and instead make a generous contribution to an environmental charity and you'll come out better financially and your donation will help the cause of saving the..."

Reviewers commonly describe responsive communication, professional coordination, and strong follow-through across the project. A few complaints note missed calls or slower responses, so the experience was not uniformly smooth for everyone.Solar.com's composite of published customer feedback, not a customer quote

Responsive, professional coordination. Many reviewers say the team stayed professional, kept them updated, and helped coordinate moving parts of the job from start to finish. Representative review excerpt: "Very happy with final result and the professionalism displayed by everyone from start to finish."

Helpful office and field follow-through. Some reviewers report quick callbacks or prompt attention when issues came up, which they felt reflected good ownership of the project. Representative review excerpt: "When I called Paul he sent one of his guys over immediately to check it out even though it wasn't their problem."

Communication lapses. A small number of reviewers describe missed appointments, slow replies, or abrupt service interactions when they were trying to get in touch. Representative review excerpt: "Made an appointment to speak with a solar solutions representative at 4:00 PM waited by the phone untill 5:00, no call."

Reviewers generally describe schedules as dependable, with on-time crews and steady progress through permits and inspections. The feedback does not show a notable complaint pattern about delays or missed milestones.Solar.com's composite of published customer feedback, not a customer quote

On-time scheduling. Reviewers say scheduling was easy and technicians arrived on time, which helped projects move forward smoothly. Representative review excerpt: "The scheduling was easy the technicians were on time, fast and respectful of my home."

Permits and inspections handled well. Several reviewers mention that the company organized permits and inspections and kept the project moving through the required steps. Representative review excerpt: "I would like to thank owner Paul Jacobs, the installers, and office staff for a friendly and totally professional job, including organizing all permits and inspections."

Feedback on installation quality is strongly positive, with reviewers praising professionalism, cleanup, and attention to detail. The available reviews suggest crews worked carefully and kept customers informed during the install process.Solar.com's composite of published customer feedback, not a customer quote

Professional install crews. Reviewers describe the installers as fast, professional, and respectful of the home during the job. Representative review excerpt: "They were fast, professional and took the time to keep me appraised of their prog,res at each stage of the install."

Careful work and inspection readiness. Some reviewers say the team worked hard to get the system ready for inspection and handled the install thoroughly. Representative review excerpt: "They worked so hard to install the holes and to get it ready for inspection, It all passed and they then installed the poles int the concrete, which was another..."

Clear progress updates. Customers also mention being kept informed at each stage, which added to the sense of organized workmanship. Representative review excerpt: "They were fast, professional and took the time to keep me appraised of their prog,res at each stage of the install."

Most reviewers who discuss post-install support describe helpful training, good system performance, and continued assistance after activation. A couple of complaints mention recurring service concerns and systems needing ongoing monitoring, so support appears less consistently praised than installation.Solar.com's composite of published customer feedback, not a customer quote

Helpful training and support. Reviewers say they received useful training on monitoring tools and appreciated continued support after the install was complete. Representative review excerpt: "We were properly trained in the use of the electronic monitoring system."

System performance generally positive. Several reviewers report that the system works well and that they were satisfied with the product and follow-up support. Representative review excerpt: "On time, knowledgeable, courteous, and system works great!"

Recurring service concerns. A small number of reviewers describe repeated post-install problems or difficulty getting service attention after the system was up and running. Representative review excerpt: "And to add insult to injury, the system stops working every year (which you have to monitor)."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.