Sales & proposal integrity
Sales Integrity7.0/10
Reviewers describe the sales process as straightforward and helpful, with questions answered carefully and options presented without pressure. Feedback in this category is consistently positive, and there are no complaint-coded reviews in the available set.Solar.com's composite of published customer feedback, not a customer quote
Clear options. Reviewers say the company took time to explain choices and provide options rather than steering them toward the quickest or most profitable path. Representative review excerpt: "He takes the time to answer questions and gives all options not just the ones that are quickest or make him the best profit."
Straightforward approach. Customers describe the sales experience as honest and direct, with pricing and expectations presented in a way that felt easy to understand. Representative review excerpt: "He was reliable, honest and straightforward."
Price & financing transparency
Price Transparency6.7/10
Feedback on pricing is mostly positive, with several reviewers saying quotes were clear and costs stayed reasonable. A small number of complaints mention deposits and refund timing, so this category reads as favorable overall but not uniform.Solar.com's composite of published customer feedback, not a customer quote
Clear, fair quotes. Reviewers say pricing was explained clearly, with adjustments made when the scope of work changed and no extra hidden charges mentioned by many customers. Representative review excerpt: "He adjusted the quoted price lower, according to the amount of work that was involved."
No padded costs. Customers report receiving straightforward pricing options and say the cost breakdown did not appear padded for extra margin. Representative review excerpt: "They gave me clear options and pricing without padding the costs just to make extra money."
Deposit and refund concerns. A small number of reviewers describe paying a deposit and later asking for a refund, pointing to some friction around upfront payments and refund timing. Representative review excerpt: "I hired Jake to install two mini-split systems and paid him an $800 deposit to get the job started."
Communication & coordination
Communication6.7/10
Most reviewers describe responsive, helpful communication and say questions were answered clearly during the job. Still, a few reviews mention missed follow-up, delayed replies, or difficulty getting issues resolved, so coordination appears inconsistent in some cases.Solar.com's composite of published customer feedback, not a customer quote
Responsive and helpful. Several reviewers say the company answered questions, discussed options, and handled follow-up needs during the project. Representative review excerpt: "He takes the time to answer questions and gives all options not just the ones that are quickest or make him the best profit."
Good service in urgent moments. Customers describe timely help when electrical issues came up and say the team was able to address more than one concern during a visit. Representative review excerpt: "Had Jacob come out twice in a week, once for an issue that I thought was smoke detectors that were beeping and another time to fix an exhaust fan that..."
Follow-up gaps. A few reviewers report difficulty getting timely responses or resolution after the initial visit, including delays that required extra effort from the customer. Representative review excerpt: "I am now having to consider taking him to small claims court to recover my $800 and filing a complaint with the Better Business Bureau."
Timeline reliability
Timeline Reliability6.3/10
Timeline feedback is mixed but leans positive in the limited evidence available. Some reviewers mention speedy service, while others describe delays or work that did not move forward as expected.Solar.com's composite of published customer feedback, not a customer quote
Fast service when underway. Some reviewers describe the work as speedy and say the visit moved ahead efficiently once it was underway. Representative review excerpt: "No extra hidden charges speedy service too!"
Flexible on related items. One reviewer notes that the team was able to stay on site for related electrical questions even when the original plan changed. Representative review excerpt: "We ended up not having the outlet installed at this point but while we had him there asked a few other electrical questions and asked if he knew how to..."
Delay complaints. A couple of reviewers report delays or jobs not being completed on the expected timeline, with one saying the delay affected plans and left them out money for unfinished work. Representative review excerpt: "This delay held up my plans and left me out $1,000 for work that was never done."
Workmanship & site care
Workmanship7.4/10
Reviewers are mostly positive about the quality of the work and describe professional, careful service. A small number of comments point to dissatisfaction with follow-through after an inspection, but workmanship itself is generally described favorably.Solar.com's composite of published customer feedback, not a customer quote
Professional work quality. Customers say the work was handled well and describe successful upgrades and installations across different electrical tasks. Representative review excerpt: "I asked for a main panel upgrade, then it resulted into an exterior wall outlet and EV outlet install."
Careful, thoughtful service. Reviewers note that the team answered questions, considered options, and handled the work in a way that made them comfortable with the outcome. Representative review excerpt: "He takes the time to answer questions and gives all options not just the ones that are quickest or make him the best profit."
Inspection follow-through concern. One reviewer says the post-inspection report was delayed repeatedly after payment, which affected their view of the overall site-care experience. Representative review excerpt: "However, After his inspection and paying him by check, even giving him an extra $50 for his trouble, he basically ghosted me, constantly putting off the report over text stating..."
Long-term support & performance
There were no substantive reviews in this corpus addressing system production, monitoring, warranty service, or long-term repairs after activation. As a result, this category cannot be meaningfully evaluated from the available review set.Solar.com's composite of published customer feedback, not a customer quote
No post-install evidence. The collected reviews do not provide enough post-install feedback to assess long-term support or system performance. Representative review excerpt: "He takes the time to answer questions and gives all options not just the ones that are quickest or make him the best profit."
No warranty feedback. There is no review evidence in the available set about monitoring, warranty support, or repair handling after activation. Representative review excerpt: "To be honest, his pricing was very fair and for the quality of work, definitely worth it."
How this is built: category scores and summaries weigh the company's full published rating record (1 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.