Element Power Systems Reviews

Reviewers generally describe the sales process as low-pressure and helpful, with proposals that are explained clearly and tailored to household needs and budgets. The main complaint pattern is limited but includes at least one reviewer saying the sales side could not help once a problem came up elsewhere in the process.Solar.com's composite of published customer feedback, not a customer quote

Low-pressure sales approach. Many reviewers say the sales experience felt comfortable rather than pushy, and that the salesperson took time to explain options without pressure to sign immediately. Representative review excerpt: "No pressure from the sales person."

Needs-based proposals. Reviewers also report that the team worked with them to build a system suited to their needs and budget, with clear closeout materials and straightforward explanations of system use. Representative review excerpt: "Travas worked with to to get a system best suited to our needs and budget for our Oakland home."

Occasional handoff frustration. One complaint says the sales contact could not help with issues on the other side of the business, suggesting some customers experienced limits in follow-through after the initial sale. Representative review excerpt: "Sales guy just emailed me that he just canvasses and has no way of helping on the other side of the business."

Feedback on pricing is mixed but leans positive, with several reviewers describing strong value and clear answers to cost questions. At the same time, a small set of complaints points to post-install billing or savings expectations not matching what some customers expected, including concerns tied to incentive timing and ongoing bill outcomes.Solar.com's composite of published customer feedback, not a customer quote

Value and pricing praised. Several reviewers describe the pricing as strong and say they felt they got good value for the equipment and service provided. Representative review excerpt: "The price was the best and I got the best panels money can buy."

Questions answered clearly. Reviewers also say the team answered detailed cost questions thoroughly, which helped them evaluate the project and financing more confidently. Representative review excerpt: "I can be a little hard headed in gathering data for my own cost and benefit analysis and Brian at Element was there to answer all my questions throughly."

Billing and savings concerns. A few complaints mention unexpected post-install costs or results that did not match expectations, indicating some sensitivity around final bills, financing outcomes, or incentive timing. Representative review excerpt: "Called enphase and they say everything working but why my tru-up is 1500 dollar when I only have 3 people living in the house."

Reviewers frequently describe the team as responsive, organized, and good at keeping customers updated through the project. The main watch-out is that a small number of reviews report weak responses once a post-install issue or scheduling question arose.Solar.com's composite of published customer feedback, not a customer quote

Clear updates during the job. Many reviewers say the crew kept them informed about progress and explained what was happening at each stage of the work. Representative review excerpt: "Efficient team and they kept me updated on the progress of their work."

Helpful handoffs and explanations. Reviewers also report that staff members took time to explain next steps, including what to expect after installation and how issues would be handled. Representative review excerpt: "Luke explained well what they are doing and what I am to expect after they are done with the installation."

Some post-install response gaps. A few complaints describe difficulty getting follow-up help, including unanswered emails about inspection scheduling and frustration when something went wrong after installation. Representative review excerpt: "I emailed the customer service email that had emailed me before and responded, but no response when inquiring about scheduling inspection."

Most reviewers describe the project timeline as dependable, with work completed on schedule and permits or inspections handled smoothly. The complaint pattern is limited, but one reviewer reported a long wait between installation and activation while the project sat pending inspection.Solar.com's composite of published customer feedback, not a customer quote

On-time installation. Reviewers say the work was completed quickly and that the crew generally kept to the agreed schedule. Representative review excerpt: "The installation took less then 2 days."

Permits and inspections handled well. Several reviews note that the team managed permits, inspections, and utility coordination effectively, helping the project move forward without major delays. Representative review excerpt: "Element power lived up to every promise Travis Falcon made they handled everything from the permits, to install, as well as Liaise between PG&E and myself."

One long activation delay. One complaint reports that the system was installed but then waited for weeks before inspection and turn-on, showing that activation timing was not always smooth. Representative review excerpt: "Installation went great, but its been sitting for 6 weeks waiting for inspection to turn it on."

Workmanship is one of the strongest areas in the review set, with frequent praise for careful installation, professional crews, and clean job sites. Complaints are rare, but one reviewer described roof-leak damage and questioned responsibility for repairs after the install.Solar.com's composite of published customer feedback, not a customer quote

Professional, careful crews. Many reviewers describe the installation teams as hardworking and professional, with attention to detail while working on the home. Representative review excerpt: "I hope that I am not forgetting anyone but I must mention Luke, Garrett, Gavin and Conner who all worked very hard on our home and really took the time..."

Strong installation quality. Reviewers also report solid long-term installation results and say the system has continued producing well years after the project was completed. Representative review excerpt: "It's been almost 9 years since EPS installed 23 enphase solar panels on my roof and we are happy with the production of electricity."

Rare roof-damage complaint. One complaint mentions roof-leak damage after installation and dissatisfaction with how the issue was addressed, which stands out against the broader praise for site care. Representative review excerpt: "When I discovered roof leak damage after the install and also suboptimal energy production, they passed the ball onto Enphase and said it was not their responsibility."

Post-install feedback is generally positive, with several reviewers saying the system performs well and that the team helped with monitoring or quick fixes after the job was done. Still, the review set includes a small but meaningful set of complaints about slower service response, unresolved production concerns, or questions about who should handle repairs.Solar.com's composite of published customer feedback, not a customer quote

Helpful monitoring setup. Reviewers say the team set them up with apps or tools to monitor system production, making it easier to keep track of performance after activation. Representative review excerpt: "Brian also set us up with an app that we can use to monitor the production of our system at all times."

Responsive to some service needs. Some reviewers report that the company came out quickly to address issues and fixed problems on the spot. Representative review excerpt: "Element was able to come out within a few hours of my call to fix it on the spot!"

Service and performance concerns. A few complaints mention slow help after installation, suboptimal production, or uncertainty about responsibility when a problem appeared later on. Representative review excerpt: "When I discovered roof leak damage after the install and also suboptimal energy production, they passed the ball onto Enphase and said it was not their responsibility."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.