Elevation Solar Reviews

Reviewers give mixed feedback on the sales process. Some describe helpful, clear, and responsive sales support, while others report broken promises, missing promised features, and proposals that did not match the installed system or expectations.Solar.com's composite of published customer feedback, not a customer quote

Helpful, clear sales support. Some reviewers say the sales process was easy to understand and that staff stayed available and helpful throughout the purchase journey. Representative review excerpt: "Our entire experience in the process was great and all the staff from sales to installers to customer support have been available and helpful."

Promises not reflected in the install. Other reviewers describe missing features, changes after signing, and confusion about what was actually included in the project. Representative review excerpt: "My plan was supposed to include EV chargers and it did not and despite their reassurances, they not only refused to install EV chargers, they also informed me that the..."

Communication gaps after the sale. A recurring complaint is that follow-up from sales or account contacts can drop off once questions arise, leaving customers waiting for answers. Representative review excerpt: "It takes months for them to respond to minor questions, let alone major ones, they have broken promises multiple times, promised features that weren't delivered, and have now left me..."

Feedback on pricing and financing trends negative overall. Some reviewers say pricing was straightforward and financing setup was easy, but many others report surprise costs, deposit disputes, or contract changes after the initial agreement.Solar.com's composite of published customer feedback, not a customer quote

Unexpected fees and added costs. Other reviewers report extra charges after the sale, including loan-related fees or upgrade requirements that were not clearly laid out at the start. Representative review excerpt: "Every loan change cost us $250 in fees, even when mistakes weren’t ours (these were later rolled into our loan agreement, but it was still frustrating)."

Deposit and contract frustrations. Some reviewers also describe trouble getting deposits handled as expected or feeling that the project changed financially after they were already committed. Representative review excerpt: "I wasted my time waiting and them holding my deposit hostage."

Straightforward pricing for some customers. A few reviewers say the quoted pricing was understandable and in line with what they expected, with financing arrangements that were easy to set up. Representative review excerpt: "The communication was excellent, the pricing was in line with comparable systems and they made it very easy and understandable for us."

Communication is one of the weaker themes in the review set. Reviewers do mention responsive staff and good follow-through in some cases, but many describe slow callbacks, inconsistent updates, and project handoffs that left them waiting for answers.Solar.com's composite of published customer feedback, not a customer quote

Slow responses and repeated callbacks. Many reviewers report that getting a response required repeated outreach, with the same generic answers returned while they waited for help. Representative review excerpt: "I called the customer service very often to ask for the update and every time I called, they provided me the same answer, someone would call you back to troubleshoot."

Unannounced visits and weak coordination. Some reviewers say crews or support teams showed up without warning, or that project ownership changed without a smooth handoff. Representative review excerpt: "Communication remained abysmal: Elevation never called ahead before sending people, sometimes they just showed up and got on our roof without warning (we have a dog, so this was an..."

Some reviewers got strong follow-through. A portion of customers say staff were responsive, knowledgeable, and helpful across the process. Representative review excerpt: "The communication was excellent, the pricing was in line with comparable systems and they made it very easy and understandable for us."

Timeline feedback is mixed to negative. A few reviewers report a fast path from contract to activation, but many others describe permit delays, inspection problems, and long waits for final activation or follow-up work.Solar.com's composite of published customer feedback, not a customer quote

Permit and inspection delays. Other reviewers describe delays tied to permit revisions, inspection issues, or requirements that appeared late in the process. Representative review excerpt: "We were told we needed something that we didn't need which caused permits to be delayed / rejected and the price to be increased more than the original signed contract..."

Long wait to finish activation. Some reviewers say the system was installed and even energized by the utility before Elevation returned to complete its own activation steps. Representative review excerpt: "Then after everything was installed and turned on by the electric company it was another month and a half before Elevation came back to turn on my system."

Quick turnaround in some projects. Some reviewers say their systems moved from signing to activation quickly and without major delay. Representative review excerpt: "From the day of signing the contract to going live it took two months, which is pretty quick turn around given the fact that the installation was done during pandemic."

Installation quality and site care draw a mostly positive but uneven response. Many reviewers describe clean, professional crews and tidy job sites, while others report roof damage, tile breakage, or inspection issues that required follow-up.Solar.com's composite of published customer feedback, not a customer quote

Clean, professional installation. Several reviewers describe the installation crew as professional, efficient, and careful about cleanup. Representative review excerpt: "Very clean and very professional."

Property damage concerns. Other reviewers say the crew damaged roofs or tiles during the installation process. Representative review excerpt: "They send people out to install the solar panels, and those guys break a lot of tiles."

Inspection prep problems. Some reviewers report that basic inspection details were missed, which then created avoidable cleanup or correction work after installation. Representative review excerpt: "After installation, we failed inspection because the install team forgot to put an address tag on the electric box (they never made one)."

Post-install support receives a mixed evaluation. Reviewers mention helpful warranty or service follow-up and issue resolution in some cases, but others describe slow responses, unresolved service requests, or confusion about system capability after installation.Solar.com's composite of published customer feedback, not a customer quote

Warranty help that did not arrive. Other reviewers report being told a technician would come out under warranty, but say the visit never happened. Representative review excerpt: "Customer service will promise to send a tech and take care of it per the warranty but they won’t show up."

Questions about system limits. Some reviewers also say they learned after installation that the system was not configured the way they expected for future changes or performance needs. Representative review excerpt: "However, when asking them to expand the system, I just found out they installed a 5KW inverter and the system cannot be expanded without upgrading the inverter."

Helpful service follow-up for some. Some reviewers say service staff followed through on issues and helped resolve post-install concerns. Representative review excerpt: "Ricardo came out yesterday to take care of some issues we were having with our CURB device."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.