Sales & proposal integrity
Sales Integrity7.2/10
Reviewers generally describe the sales experience as clear, friendly, and confidence-building. The evidence set is entirely positive, with no complaint pattern showing up in the sampled reviews.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Reviewers say the team explained the process in a way that was easy to understand, which helped them feel comfortable moving forward. Representative review excerpt: "I asked several friends for recommendations before installing solar, and surprisingly, every one of them recommended Elione Steve was incredibly friendly and explained everything in a way that was easy..."
Confidence in the proposal. Some reviewers describe feeling confident in the recommendation and contract terms after discussing their roof type, pricing, and installation fit. Representative review excerpt: "Most importantly, he was confident about working with our specific roofing type, so we signed the contract."
Helpful scheduling handoff. A few reviewers mention that the transition from decision to scheduling was coordinated smoothly, which reinforced trust in the proposal process. Representative review excerpt: "Once I decided to move forward with the installation, Anna coordinated with the installation team to schedule a time that worked for me."
Price & financing transparency
Price Transparency6.8/10
Reviewers mostly describe the price as fair and easy to accept. The small evidence set is positive overall, and it does not surface a recurring complaint about deposits, financing terms, or surprise costs.Solar.com's composite of published customer feedback, not a customer quote
Fair pricing sentiment. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Also the price was right."
Strong value perception. One reviewer describes the deal as one of the best they had experienced, reflecting a favorable view of overall cost value. Representative review excerpt: "The best contractor or deal we ever had in our 23 years of US lives."
Purchase confidence. A reviewer recommends the company when planning a home solar project, which suggests the price discussion supported the buying decision. Representative review excerpt: "You should seriously consider this company when you are planning on installing solar panel in your house."
Communication & coordination
Communication7.5/10
Reviewers consistently describe responsive communication and helpful coordination across the project. The sampled feedback is strongly positive, with no recurring complaint pattern in the evidence set.Solar.com's composite of published customer feedback, not a customer quote
Prompt responses. Reviewers say texts and calls were answered promptly, with clear next steps that addressed concerns. Representative review excerpt: "Any questions I sent via text or call were answered promptly with clear action plans that addressed my concerns."
End-to-end support. Several reviewers describe a smooth experience from the beginning of the project through completion, including post-installation support. Representative review excerpt: "Working with Elione Solar has been a great experience from start to finish, but what really sets them apart is their incredible post-installation customer service."
Helpful team coordination. Reviewers note that team members coordinated scheduling and handoffs well, which made the process feel organized. Representative review excerpt: "Thank you so much for the beginning through complete the solar job."
Timeline reliability
Timeline Reliability7.2/10
Reviewers mostly say the project moved forward on schedule or close to it, but there is one complaint about coordination taking longer than expected. Overall, the pattern is positive with a small watch-out around permitting, scheduling, or activation timing.Solar.com's composite of published customer feedback, not a customer quote
On-schedule completion. Some reviewers report that installation was completed exactly as planned, with no issues at the end of the job. Representative review excerpt: "Bottom line: the installation was completed exactly as planned, and they did a fantastic job on the metal roof with no issues at all."
Helpful scheduling coordination. Reviewers say the team helped set a time that worked for them, which supported a smoother timeline. Representative review excerpt: "Once I decided to move forward with the installation, Anna coordinated with the installation team to schedule a time that worked for me."
Timeline watch-out. One reviewer advises allowing extra time in the schedule for coordination, suggesting that timing can stretch during the project. Representative review excerpt: "If you're thinking about going solar, I would recommend this company with the caveat that you may wish to increase the timeline in the schedule to allow for this coordination."
Workmanship & site care
Workmanship7.5/10
Reviewers generally describe the installation crews as professional, efficient, and careful. The evidence is mostly positive, though one review mentions roof leaks near the panels that required follow-up.Solar.com's composite of published customer feedback, not a customer quote
Professional installation. Reviewers say the installers were professional and efficient and that the work was completed smoothly. Representative review excerpt: "The installers were professional and efficient, and they did a great job of installing my solar panels."
Clean, smooth install. Some reviewers describe the installation as fast and well executed, with the roof work completed as planned. Representative review excerpt: "Bottom line: the installation was completed exactly as planned, and they did a fantastic job on the metal roof with no issues at all."
Roof leak concern. One review mentions leaks near the panels and says a quick resolution was promised, which points to a workmanship follow-up issue in the sample. Representative review excerpt: "We had some leaks from our roof near the panels and he has promised a quick resolution at."
Long-term support & performance
Long-Term Support7.7/10
Reviewers report strong post-installation support and favorable system performance. The sampled feedback is uniformly positive, and complaint signals are not prominent in this category.Solar.com's composite of published customer feedback, not a customer quote
Responsive post-install support. Reviewers say the company stayed responsive after installation and helped manage the process well. Representative review excerpt: "Lim was very responsive and took care of the whole process well."
Good production results. Some reviewers describe strong solar production and say their systems appear to perform better than others they know about. Representative review excerpt: "I believe Elione Solar uses high-quality solar panels because I’ve compared my solar production with systems that some of my friends have, and mine consistently performs better."
Satisfaction after activation. A reviewer says they were pleased with the installed system and even wished they had installed more capacity. Representative review excerpt: "I installed 26 solar panels along with a battery system, and honestly, I wish I had installed even more solar panels."
How this is built: category scores and summaries weigh the company's full published rating record, the most recent and most relevant review texts, and recurring feedback themes verified acrossYelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.