Embr Home Reviews

Reviewers mostly describe the sales process as helpful and detail-oriented, with several saying representatives answered questions and helped build a suitable solar package. A smaller set of complaints points to concerns about overstated savings, pricing mistakes, and expectations that did not match the final outcome.Solar.com's composite of published customer feedback, not a customer quote

Helpful, responsive sales support. Many reviewers say the sales team was hardworking, informative, and willing to spend time explaining options. They also describe representatives as responsive when helping shape the right package for a home. Representative review excerpt: "Bryson went above and beyond in helping me build the right solar package for my home, and was quick to respond to all of my questions throughout the process."

Confidence in the proposal process. Some customers report feeling comfortable moving forward after a detailed sales conversation and say the proposal process helped them understand the project. These reviews suggest the pitch was often seen as clear and thorough. Representative review excerpt: "I was extremely adamant about no more solar or any risk of extra bills, but went with my gut and couldn’t be happier."

Concerns about claims and follow-through. The main complaints describe overstated energy savings, pricing mistakes, and a feeling that promised details were not fully delivered. Reviewers reporting these issues say the final experience did not match the initial proposal. Representative review excerpt: "They false advertise items, price them wrong , then they don’t follow through."

Feedback on pricing and financing is mixed and leans cautious. Some reviewers describe reasonable pricing and straightforward financing explanations, while others report surprise costs, misleading timing around incentives, or terms that did not match expectations.Solar.com's composite of published customer feedback, not a customer quote

Reasonable pricing for some customers. These comments suggest some customers found the cost structure easy to accept. Representative review excerpt: "Price was really reasonable, one of the lowest quotes that I had obtained."

Financing and billing explained clearly. Some customers report that the financing discussion was easy to understand and that the company helped make the process manageable. A few also mention support that reduced confusion around final billing. Representative review excerpt: "They made things easy and even paid my true up from this other company."

Reports of misleading cost expectations. Complaints center on pricing being presented in a way that later felt inaccurate, including one review describing incentive timing as misleading and another saying items were priced wrong. These comments point to uneven transparency around the final financial picture. Representative review excerpt: "Our bill went up $100 more a month because the TAX INCENTIVE is MISLEADING!"

Most reviewers describe communication as clear, proactive, and supportive from start to finish. Still, a few mention breakdowns in handoffs or lingering unresolved issues after installation.Solar.com's composite of published customer feedback, not a customer quote

Proactive updates during the process. Many reviewers say they were kept informed and that questions were answered quickly throughout the project. These comments point to a generally responsive customer experience. Representative review excerpt: "Communication throughout the process was clear and proactive, which made the entire installation smooth and stress-free."

Supportive coordination from staff. Some customers describe the team as highly attentive and willing to go out of the way to help. They say that level of coordination made the project feel smoother. Representative review excerpt: "This company will bend backwards for you from start to end and the communication is top notch."

A few unresolved coordination issues. The complaints describe miscommunication around site work and lingering cleanup or placement problems after the job was underway. Reviewers reporting these issues say they continued to chase support after the installation phase. Representative review excerpt: "The first crew made a huge mess, put our battery and inverter in the wrong place (clearly violating city rules) and made big holes in our walls."

Reviews are mostly positive on timing, with several customers saying the project finished on schedule or moved quickly. The main negative pattern is a small number of delayed activations and projects that were still unfinished months later.Solar.com's composite of published customer feedback, not a customer quote

Fast or on-schedule completion. Several reviewers say the install happened quickly and that the system came online when promised. These comments suggest scheduling was often handled well. Representative review excerpt: "They completed the job exactly on schedule, with the system turning on seamlessly as promised."

Timely project handling. Some customers describe the process as efficient from planning through turn-on, with little waiting between stages. They say the timeline felt organized and predictable. Representative review excerpt: "My install was done very very fast, Thank you Embr!"

Delays reaching activation. The complaints focus on systems that were still not finished or not turned on after months of waiting. Reviewers reporting these delays describe frustration with the pace of completion and follow-up. Representative review excerpt: "Well after being told I would be escalated to have our system finally finished after 3+ months we still have nothing."

Most installation feedback is positive, with reviewers praising professional crews, clean work, and attention to detail. A few complaints mention messes, incorrect equipment placement, and wall damage that needed to be corrected.Solar.com's composite of published customer feedback, not a customer quote

Professional, careful crews. Many reviewers describe the installers as punctual, knowledgeable, and professional. They also say the finished work looked clean and carefully done. Representative review excerpt: "From start to finish, the install crew was absolutely top-tier—professional, punctual, and extremely knowledgeable."

Clean installation quality. Some customers say the panels and related equipment were installed neatly and with precision. These reviews suggest the site work often met expectations for workmanship. Representative review excerpt: "Their team delivered excellent workmanship every panel was installed with precision."

Cleanup and placement issues in a few jobs. The complaints mention mess left behind, equipment placed in the wrong spot, and damage to walls or other site surfaces. Reviewers reporting these issues say fixes were needed after the initial installation. Representative review excerpt: "The first crew made a huge mess, put our battery and inverter in the wrong place (clearly violating city rules) and made big holes in our walls."

Post-install feedback is strongly favorable, and this is the most positive category in the set. Reviewers describe systems performing well, monitoring or app use working smoothly, and warranty work being handled effectively after the install was complete.Solar.com's composite of published customer feedback, not a customer quote

Positive system results after turn-on. Several reviewers say they are happy with how the system is performing after installation. Some mention improved bill outcomes and confidence in the long-term setup. Representative review excerpt: "And I got to tell you I'm really happy with my PGE bill."

Warranty and service follow-through. Customers also report that warranty-related work and panel cleaning were handled efficiently. These comments suggest support did not stop once the system was activated. Representative review excerpt: "They also efficiently and effectively took care of some warranty work and cleaned my panels."

Built for long-term performance. Reviewers describe the system as thoughtfully designed and installed with performance in mind. They generally frame the post-install experience as dependable and well-supported. Representative review excerpt: "It’s clear the system was designed and installed correctly, with attention to detail and long-term performance in mind."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.