Empire Solar Group Reviews

Reviewers are split on sales and proposal handling. Positive comments focus on clear explanations, helpful design conversations, and reps who answered questions thoroughly, while complaints center on unclear savings or rebate expectations and concern that some numbers were not presented plainly.Solar.com's composite of published customer feedback, not a customer quote

Helpful, explanatory sales conversations. Several reviewers say the sales process was informative, with reps explaining energy usage, answering questions, and helping customers weigh design options. Representative review excerpt: "He helped me understand Xcel energy bill, explained the kilowatt energy usage jargon."

Concerns about sales accuracy. Other reviewers describe confusion around promised rebates, hidden numbers, or expectations that did not match the final proposal. Representative review excerpt: "Not this company and employees for their sales pitch and hiding of actual numbers promised"

Design support that matched project goals. Some customers report that the team was willing to work through design choices and provide a recommendation that fit both preferences and project needs. Representative review excerpt: "Great team, did an awesome job of design, and was willing to work with me on what I was hoping for and what was the best from their perspective."

Feedback on pricing and financing is mixed-to-negative. A small number of reviewers describe the pricing discussion as understandable, but more complaints focus on rebate or incentive timing, surprise costs, and bills that did not match expectations.Solar.com's composite of published customer feedback, not a customer quote

Incentive and rebate expectations changed. Several reviewers report that rebate or incentive timing changed after the initial discussion, which created confusion about what was included. Representative review excerpt: "I was told by the company I would get a rebate through my local energy company and then the sales person came back and said no due to the amount..."

Price expectations were not always met. Some reviewers describe final costs or payments that felt higher than expected once the project was underway or complete. Representative review excerpt: "It is more than my bill has ever been for electric in my entire ownership of my property."

Some customers understood the billing setup. One reviewer says the company helped explain an electric bill and the usage terms in plain language. Representative review excerpt: "He helped me understand Xcel energy bill, explained the kilowatt energy usage jargon."

Communication is one of the more commonly discussed topics, and the feedback is divided. Many reviewers describe responsive staff, regular updates, and helpful handoffs, but a substantial group reports delayed follow-up, unanswered calls, and confusion about who owned next steps.Solar.com's composite of published customer feedback, not a customer quote

Responsive project updates. Positive reviews say project teams kept customers informed and answered questions as milestones moved forward. Representative review excerpt: "The project team (Alejandro, Sandy, and Sierra) were responsive and provided us with updates and answers to all of our questions making sure we understood various milestones, etc."

Clear explanations from staff. Some customers specifically mention staff members who took time to explain the process in the beginning and stayed accessible during the project. Representative review excerpt: "Specifically Chase did an excellent job of explaining everything in the beginning and answering all of my questions."

Follow-up gaps and hard-to-reach support. Other reviewers report phone calls going unanswered or problems lingering because no one followed up promptly. Representative review excerpt: "zero stars did a terrible job with my install half of my panels don't work no one ever answers the phone I left with a broken system and no help..."

Timeline feedback is mixed, with many reviewers saying installation arrived on time or moved quickly. At the same time, others report delays tied to inspections, utility paperwork, scheduling, or activation, which sometimes pushed the project longer than expected.Solar.com's composite of published customer feedback, not a customer quote

On-time or quick installs. Several reviewers describe crews arriving as scheduled and completing installation quickly. Representative review excerpt: "Colin and his team (my apologies I forgot the other two young men’s name), arrived rigjt on time at 7am."

Delays tied to outside approvals. Some customers note that the project slowed because of inspection, permit, or utility-related timing issues. Representative review excerpt: "Since the installation has to be inspected before it's activated, I can't really address the finished product, but I am very much looking forward to utilizing green energy!"

Inspection and scheduling setbacks. Complaints also mention missed inspection steps or delayed scheduling that kept activation from happening on time. Representative review excerpt: "When I contacted the city I was informed Empire had failed the first inspection and had not scheduled a second."

This category is mostly positive. Reviewers frequently describe professional crews, clean work areas, and solid installation execution, though a smaller set of complaints points to damage concerns or workmanship issues that required extra attention.Solar.com's composite of published customer feedback, not a customer quote

Professional, clean installation crews. Many reviewers say the field teams worked efficiently, stayed professional, and left the job site clean. Representative review excerpt: "They were respectful of my working hours at home and even vacuumed up the minor debris from being in the attic."

Strong on-site execution. Customers also mention crews showing up on time, moving quickly, and keeping the project moving despite difficult conditions. Representative review excerpt: "The field crew (Ben, Nick, and Angel) were outstanding and got our project completed despite snow and cold conditions, they pulled us in to check their install progress and more..."

Some workmanship concerns. A smaller number of reviewers report problems with installation quality or site-related damage that reduced their confidence in the work. Representative review excerpt: "Then to top it off they unhooked my fiber optic internet and and reinstalled the box upside down exposing the wires on the inside to water which fried my whole..."

Post-install support and system performance draw mixed feedback. Some reviewers say the system has worked well and that service follow-up was effective, but complaints frequently focus on unanswered support requests, inspection issues, or systems not functioning as expected after installation.Solar.com's composite of published customer feedback, not a customer quote

Support and activation problems after install. Other reviewers describe systems that were not operating properly, inspection problems that lingered, or difficulty getting timely help after turn-on. Representative review excerpt: "The panels were installed at the beginning of April, they failed inspections and no one can give a straight answer on when we will get another final inspection."

Responsive help after a system issue. One reviewer says a technician was sent quickly when monitoring data looked off, and the problem was resolved the next day. Representative review excerpt: "When I had a problem with the system reporting how much power was being generated they were able to send a technician to my house a day later who figured..."

Confidence in ongoing support. Some customers say the system has been working well and that they feel comfortable relying on the company for future fixes. Representative review excerpt: "I picked up more knowledge than I started with and now am confident if anything happens I'll know what's wrong and they will do a great job of fixing things!"

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.