Energy Builders Reviews

Reviewers give a mixed picture of the sales and proposal process. Some describe helpful, knowledgeable reps and owners who answered questions and walked them through options, while others say quotes changed, expectations were unclear, or the sales approach felt pushy or overly aggressive.Solar.com's composite of published customer feedback, not a customer quote

Helpful explanations. Several reviewers say sales staff and owners took time to answer questions, explain product differences, and walk them through the process. Representative review excerpt: "I had done some research but when I ran into Oscar from Energy Builders at a local home show event, he was able to answer questions that I still had."

Clear handoff and follow-through. Some reviewers describe owners and finance staff staying involved and helping resolve issues that came up during the process. Representative review excerpt: "Erika (finance mgr) and Rachel (owner,) were on the phone with me taking care of business to insure that all was good and took care of any issues that arose."

Quote and sales conduct concerns. Other reviewers report quote changes, pressure tactics, or sales interactions that did not match what they expected from the initial pitch. Representative review excerpt: "They came to say that they would not be able to honor their own QUOTE (After they had comes out 4 times to remeasure the front and back yard."

This is one of the weaker areas in the review set. Reviewers more often describe deposit, loan, refund, or final-price problems than praise, including complaints about surprise balances, disputed funds, and quote changes.Solar.com's composite of published customer feedback, not a customer quote

Deposit and loan disputes. Multiple reviewers report confusion or conflict around deposits, loans, remaining balances, or money they say was not handled as expected. Representative review excerpt: "He was given a $1000 down payment and stated that he was ready to go."

Unmet pricing expectations. Others say the final cost or scope changed from the original estimate or that the company would not honor its own quote. Representative review excerpt: "They came to say that they would not be able to honor their own QUOTE (After they had comes out 4 times to remeasure the front and back yard."

Price matched the quote. A small number of reviewers say the final amount charged matched the quoted price. Representative review excerpt: "It did not affect the price at all - what was quoted was what we paid."

Communication is a major source of frustration in the reviews. Some customers describe responsive help from specific staff members, but more of the feedback mentions missed callbacks, unanswered calls, full voicemail boxes, and difficulty getting through after the sale or installation.Solar.com's composite of published customer feedback, not a customer quote

Hard to reach. Many reviewers report long periods without callbacks or difficulty getting anyone to respond by phone or email. Representative review excerpt: "Now Energy Builders does not answer their phone, the mailbox is full and they don't respond to emails."

Responsive individual help. A few reviewers say certain staff members stayed engaged, answered questions, and helped work through concerns. Representative review excerpt: "Brad really goes the extra mile and has the experience I was looking for and Erica did a great job with all my questions and walking us through the whole..."

Issue handling with staff. Some customers describe owners or finance staff taking calls and helping address problems that came up. Representative review excerpt: "Erika (finance mgr) and Rachel (owner,) were on the phone with me taking care of business to insure that all was good and took care of any issues that arose."

Timeline feedback is mixed, landing in the middle of the set. Some reviewers say projects moved on time and staff were professional, while others describe delays, no-shows, or slow follow-up tied to scheduling and project progress.Solar.com's composite of published customer feedback, not a customer quote

On-time work reported. A few reviewers say the work happened on schedule and the team kept the process moving. Representative review excerpt: "On time and a really good price."

Professional scheduling experience. Some customers describe a smooth appointment-to-install path with clear professionalism from the first contact through presentation. Representative review excerpt: "They have been very professional from the first encounter at their booth, to the appointment setter - Susan, then to the representatives that presented the solar and Texcote products."

Delays and missed timing. Other reviewers report waiting months for updates, incomplete follow-through, or issues around scheduled arrival and project timing. Representative review excerpt: "Brad came to our house almost four months ago and made a composite of the solar array to be installed on our property."

Workmanship is the strongest-rated area in the review set. Most reviewers describe professional crews, timely installs, and clean job sites, though a small number report installation defects or damage that needed attention.Solar.com's composite of published customer feedback, not a customer quote

Professional install crews. Many reviewers say the installation teams were professional, clear about what they were doing, and efficient on site. Representative review excerpt: "The install team was professional and timely - again, clearly explaining what they were doing each step of the way."

Cleanup and finish quality. Several customers praise crews for cleaning up as they worked and completing the job with care. Representative review excerpt: "Steven and crew hit the ground running and finished and cleaned up every single day I couldn't be happier MILLION THANKS and BEST of LUCK WITH FUTURE SUCCESS."

Installation problems reported. A small number of reviewers describe workmanship issues, including a misinstalled window and resulting damage that required repair. Representative review excerpt: "So my story goes they installed windows in my house and one window was not installed properly and leaked water into my wall which caused significant damage."

Post-install support and system follow-up are inconsistent in the reviews. A few customers describe getting help with questions or service needs, but more describe difficulty reaching the company, unresolved issues, or frustration with warranty and monitoring support after the system was installed.Solar.com's composite of published customer feedback, not a customer quote

Service responsiveness issues. Other reviewers say they had trouble getting hold of the company for repairs, troubleshooting, or warranty-related help. Representative review excerpt: "A warranty on a system and customer service are of no value when they don't respond"

Unresolved follow-up concerns. Some customers report lingering problems after install, including communication breakdowns and issues they say were not resolved promptly. Representative review excerpt: "it's been almost a year and still have unresolved financial issues they have blocked me from contacting them and shut my solar off for no reason except they owe me..."

Some post-install help. A few reviewers say they were able to get questions answered or receive the service they needed after installation. Representative review excerpt: "I had done some research but when I ran into Oscar from Energy Builders at a local home show event, he was able to answer questions that I still had."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.