Energy Saving Pros Reviews

Reviewers often describe the sales process as knowledgeable and straightforward, with several saying proposals felt tailored and not pushy. Complaints center on misleading expectations, broken promises tied to delays, and occasional concerns about contract follow-through or quoted pricing.Solar.com's composite of published customer feedback, not a customer quote

Helpful, low-pressure sales. Many reviewers say the sales team explained options clearly and did not push extra products or services they did not need. Representative review excerpt: "He truly has your best interest in mind, and will not add on services or products that you don’t need."

Proposal and promise gaps. A smaller but material set of reviews says the company set expectations that were not met, especially around timing, pricing, or how promised details would be handled. Representative review excerpt: "Broken promises: after I started complaining to the owner and the salesperson, the salesperson promised me a meaningful discount for the extensive delays and for me doing their permitting work..."

Clear upfront installs in some cases. Some customers report the team gave specific installation timelines and then moved quickly to complete the work, which shaped a positive view of the proposal process. Representative review excerpt: "Said it would take two to three days to install but sent extra crews and knocked it out in one day even through the rain."

Reviewers are mostly positive about fair pricing and rebate/incentive timing being handled smoothly, but this category has enough complaints to stay mixed. The recurring issues are surprise costs, upfront payment concerns, and frustration when customers felt the final bill or financing outcome did not match expectations.Solar.com's composite of published customer feedback, not a customer quote

Reasonable pricing for some. Several reviewers describe the pricing as reasonable and say the company handled the customer side of the process smoothly. Representative review excerpt: "Bottom line: Their customer service was great, and their prices were reasonable."

Rebate and incentive timing help. Some customers report the team helped them navigate rebate timing and related paperwork successfully. Representative review excerpt: "ESP is certified with SMUD so they were able to get me my rebates."

Unexpected costs and payment concerns. Complaints include surprise bills, large upfront payments, and dissatisfaction with how discounts or final costs were explained or resolved. Representative review excerpt: "He spent an hour on site with me explaining placement, permitting, and expected timelines (45-60 days.) Based on that professionalism, I paid two-thirds of the $31K project cost upfront."

Feedback on communication is mixed but leans positive overall. Many reviewers say the team responded quickly and coordinated repairs or appointments well, while complaints focus on going silent, poor follow-up, and difficulty getting status updates after the project started.Solar.com's composite of published customer feedback, not a customer quote

Responsive on service calls. Reviewers often say the company was quick to respond when a repair or issue needed attention, sometimes sending a technician within hours. Representative review excerpt: "They saw it was an inverter issue and had a tech out in less than 4 hours to diagnose it."

Helped coordinate next steps. Several customers report the team kept the process moving by ordering parts, arranging appointments, and handing issues off to the right staff member. Representative review excerpt: "They got my new unit ordered and once it arrived were quick to fit me into an appointment to get it installed."

Follow-up gaps after payment. Complaints describe periods where customers say updates stopped, calls were not returned, or they had trouble getting someone to take ownership of the issue. Representative review excerpt: "(This is three months after I'd signed paperwork and sent funds.) Poor communication: I made repeated friendly requests to ESP for updates, which were responded to with "

Reviewers frequently praise the company for getting installs done quickly when the project is moving, but the overall pattern is uneven. Complaints center on permitting delays, missed timelines, and projects that appeared to stall after contracts were signed or funds were paid.Solar.com's composite of published customer feedback, not a customer quote

Fast completions in some cases. Some reviewers say the team finished earlier than expected or scheduled installations promptly once crews and materials were available. Representative review excerpt: "Said it would take two to three days to install but sent extra crews and knocked it out in one day even through the rain."

Permitting and delay complaints. Other reviewers describe long waits, shifting explanations, and frustration when promised timelines were not met during design, permitting, or activation. Representative review excerpt: "After multiple follow-up calls about their "

Occasional smooth scheduling. A number of customers report that appointments were set quickly once parts arrived or the project was ready to move forward. Representative review excerpt: "They got my new unit ordered and once it arrived were quick to fit me into an appointment to get it installed."

This is one of the stronger categories, with most reviewers describing professional crews, solid installation quality, and good cleanup or follow-through on-site. The smaller complaint set includes missed heads-up before inspections and a few reports of installation-related adjustments or site issues that needed later attention.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and strong finish. Reviewers often say the installation crews were professional, helpful, and willing to go the extra step to get equipment working correctly. Representative review excerpt: "The crew even went the extra mile to help install a Ethernet cord on my unit so I could get it online!"

Quality results after install. Some customers report the installed system or equipment worked well after completion and met their expectations for performance and finish. Representative review excerpt: "My bedroom is the farthest point from our HVAC unit but it blows just as strong as the vent directly underneath it."

Inspection and site-notice issues. A smaller number of reviewers mention being surprised by inspection visits or needing later fixes to tiles, mounts, or other site details. Representative review excerpt: "Three weeks later, the second inspection took place, once again without giving me a heads up as to when it would be occurring - "

Long-term support is the weakest area in the review set. While some reviewers say the company helped with troubleshooting, replacements, or warranty-related service, complaints are common about delayed follow-up, equipment failures, and difficulty getting post-install help when something stopped working.Solar.com's composite of published customer feedback, not a customer quote

Helpful troubleshooting and replacements. Some reviewers say the company responded to equipment issues by diagnosing problems, ordering replacements, and getting follow-up service scheduled. Representative review excerpt: "They saw it was an inverter issue and had a tech out in less than 4 hours to diagnose it."

Warranty and upgrade support. A few customers report getting help with inverter upgrades, warranty changes, or other post-install work when they returned for service. Representative review excerpt: "They gave me some options, and I ultimately decided to upgrade my inverter (starting a new warranty)."

Service gaps after turn-on. Complaints describe trouble reaching the company later on, including unresolved service requests and systems or components that were still not operating as expected. Representative review excerpt: "Now 3 years later I can't get any help when I need service on the solar system."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.