Epic Energy Reviews

Reviewers give a mixed read on Epic Energy's sales process. Many describe helpful, low-pressure conversations and clear answers, while a smaller but meaningful set reports contract expectations, follow-through, or pressure issues after the deal is signed.Solar.com's composite of published customer feedback, not a customer quote

Helpful, low-pressure guidance. Several reviewers say the sales experience felt informative and supportive, with no hard sell and time taken to answer questions. Representative review excerpt: "Super helpful, no hard sell, just gives you the info and is there to support you in the decision making and the process."

Clear decision support. Some customers describe sales reps as making the solar decision feel straightforward and easier to navigate. Representative review excerpt: "Kyle has made it so easy for my family to make the decision of going solar with Epic."

Contract and follow-through concerns. Other reviewers report that once a contract was signed, communication or progress slowed, and expectations about next steps or completion were not met. Representative review excerpt: "Once you sign a contract, they are gone, and you're held hostage as they keep promising to get to you "

Feedback on pricing and financing is mixed but trends negative. While some reviewers mention helpful financing support and clear cost discussions, more complaints focus on extra charges, overbilling, and discomfort with financing structure or contract handling.Solar.com's composite of published customer feedback, not a customer quote

Price and billing disputes. Several reviewers report surprise costs, overcharges, or estimates that did not match the final bill, including concerns about removal and material pricing. Representative review excerpt: "Before Christmas, Parker from Epic did determine that they did not correctly charge us (we overpaid) for the removal of two layers of roof, when we only had one layer..."

Financing structure concerns. Some reviewers also say they felt steered toward particular loan options or asked to sign before fully reviewing terms. Representative review excerpt: "They also try to get you to use PACE loans so they get to set your budget for you."

Financing help for some customers. A few reviewers say staff helped them understand financing and answered questions during the process. Representative review excerpt: "He helped me with all of my questions and the financing process."

Communication is one of the weaker parts of the review set. Reviewers do mention responsive project staff and clear explanations in some cases, but more often they describe missed callbacks, disconnected handoffs, and difficulty getting updates or resolution.Solar.com's composite of published customer feedback, not a customer quote

Hard to reach after problems arise. Other reviewers report unanswered emails and calls, along with difficulty getting a dependable callback or direct support when issues came up. Representative review excerpt: "Email, phone calls, drove to an address that was now empty space and another that was just a mailbox service."

Office-field coordination gaps. A recurring complaint is that office staff and field crews did not seem aligned, leaving customers to chase updates or repeat information. Representative review excerpt: "We narrowed down the issues and agreed most of the problems were do to lack of communication between the office staff and field workers."

Responsive staff for some projects. Some reviewers say project managers and crew members were helpful, answered questions, and kept the job moving with clear explanations. Representative review excerpt: "The project manager answered all my questions and was very nice."

Timeline performance looks uneven. Some reviewers report projects starting and finishing on schedule with regular updates, while others describe long delays, missed milestones, and slow permit or inspection closure.Solar.com's composite of published customer feedback, not a customer quote

Extended waits for closure. Other reviewers describe long gaps after signing, with delays in paperwork, inspections, or final project completion. Representative review excerpt: "We are now two months into my contract and I'm still trying to get this project closed."

On-schedule jobs did happen. A number of reviewers say installation happened when scheduled and the project finished without issues. Representative review excerpt: "My roof was installed exactly when it was scheduled and finished without any glitches."

Regular status updates. Some customers report receiving frequent calls about start dates and weather-related delays, which helped them track progress. Representative review excerpt: "They regularly called me to update me on the start date of my job and any weather delays."

Workmanship and site care receive mixed-to-negative feedback. Reviewers praise respectful crews and completed roofs that passed inspection, but complaints frequently mention property damage, incomplete fixes, or inspection-related corrections.Solar.com's composite of published customer feedback, not a customer quote

Respectful, efficient crews. Some reviewers describe the installation crew as clean, efficient, and professional during the job. Representative review excerpt: "So my experience with this company has been great with Jeri and my roofer is that perform the roofing on my home very respectful crew clean , efficient and communication..."

Completed jobs that passed inspection. A few customers say the work was finished successfully and passed inspection with no major issues. Representative review excerpt: "The process is complete, the roof passed inspection, and we are happy with our new roof!"

Damage and correction issues. Other reviewers report damage to property or installation problems that later needed correction, including inspection failures. Representative review excerpt: "They damaged our skylight and garden beds, and initially had said they would reimburse us or install a new skylight and reimburse for the garden bed damage, but no they..."

Post-install support is mixed, with more complaints than praise. Some reviewers say repairs were handled quickly and systems performed well, but many others report trouble getting callbacks, warranty help, or repair follow-through after the install was complete.Solar.com's composite of published customer feedback, not a customer quote

Service and warranty frustrations. Other reviewers say they had difficulty reaching support or getting repairs completed after issues appeared. Representative review excerpt: "They will not return my phone calls and will not make the repairs."

Quick repair response for some. A few reviewers say Epic responded quickly when problems came up and handled repairs professionally. Representative review excerpt: "Epic is great company they are quick and efficient and if you have a problem they are fast to repair it.they very professional and friendly"

Good performance on working systems. Some customers report that their installed systems or monitoring features worked well and were easy to use. Representative review excerpt: "Make a long story short, WE LOVE OUR SECURITY SYSTEM, touch pad, easy to use (in-home and phone app, bright display which even show temp of the weather outside!"

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.