Epx Group Reviews

Reviewers often describe the sales experience as clear and respectful, with several noting detailed explanations and low-pressure conversations. At the same time, a smaller set of complaints says expectations were not fully aligned with what was ultimately delivered, especially around permits and project scope.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Several reviewers say the sales team explained system details thoroughly and answered questions without pressure, which helped set expectations early in the process. Representative review excerpt: "Robert Garcia came over and explained to me and my son-in-law every detail for a full installation of a new Generac standby electric power unit."

Respectful, low-pressure approach. Some customers describe the sales interaction as straightforward and informative, saying they felt listened to rather than pushed. Representative review excerpt: "I inquired about installing additional solar panels to my home without knowing a whole lot about the process, but all of my questions were answered respectfully and I never felt..."

Expectation gaps. A handful of reviewers report that promised timelines or project details did not match the final outcome, particularly when permits or installation scope came into play. Representative review excerpt: "After waiting one year for them to begin, I was informed that they could not install the generator to work with my solar installation as promised and that the generator..."

Feedback on pricing and financing is mixed. Some reviewers describe the deal and price communication as clear, while others say financing terms, deposits, refunds, or final out-of-pocket costs were not explained to their satisfaction.Solar.com's composite of published customer feedback, not a customer quote

Financing and refund concerns. Other reviewers report confusion around financing details, unexpected payment responsibility, or difficulty getting money refunded after the fact. Representative review excerpt: "I tried contacting Synchrony to find out what the plan would look like and what the monthly payments would be but found out it would be up to EPX Group."

Deal value noted. A few reviewers say the overall package felt like a good deal and that pricing was presented clearly enough for them to move forward. Representative review excerpt: "This is a particularly good deal because, at the end of the process, you get a 10 percent Costco shop card for the total price of the installation, including tax."

Straightforward pricing talk. Some customers describe the pricing conversation as direct and say they did not feel confused about the proposal at the time of signing. Representative review excerpt: "Right off the bat I knew he was a straight shooter and based on my knowledge from previous sessions with other providers I know my stuff and rapidly discovered Jerry..."

Reviewers generally describe EPX as responsive and easy to reach, with frequent mentions of prompt replies by phone, email, or in person. Even so, a minority of complaints says follow-up could be hard to get once a project stalled or ran into problems.Solar.com's composite of published customer feedback, not a customer quote

Prompt responses. Many reviewers say EPX responded quickly and kept them updated through phone, email, or in-person communication. Representative review excerpt: "In general, one of the best things I liked about EPX is that they always responded to queries in person, by phone or by email, and did so promptly and..."

Good handoffs during work. Customers also note that staff communicated progress during the install and helped keep household members informed about what was happening next. Representative review excerpt: "My wife was home during the install and Romeo would make sure to communicate to her any pertinent info regarding the progress of the project."

Hard to reach in some cases. A smaller set of reviewers says they had to make repeated calls or send multiple emails before getting movement on their project. Representative review excerpt: "I have called this company more times than I can count and have a slew of emails in which I have tried to elicit solutions and movement on my project."

Timeline feedback leans positive overall, with several reviewers saying projects finished early or on schedule once the work got moving. Still, complaints cluster around permitting delays, long waits, and projects stretching much longer than expected.Solar.com's composite of published customer feedback, not a customer quote

Early completion reports. Some reviewers say the project wrapped up ahead of schedule and the system was up and running sooner than expected. Representative review excerpt: "The projected completion date was July 23 but the generator was up and running more than a month early (mid-June), despite some delay in the project to accommodate my schedule."

Complex permitting handled. A few customers note that permitting took time because multiple agencies had to review the job, but they still describe the process as ultimately manageable. Representative review excerpt: "Since we live in a manufactured home, the permitting process had to go through State, County, AND fire reviews, which took an awful lot of time (they've been snowed under..."

Delay complaints. Other reviewers describe delayed starts and repeated excuses before installation or activation, especially when permits or schedule changes were involved. Representative review excerpt: "After providing a city permit to expedite the installation, and waiting six months hearing excuse after excuse, and going through a power outage, I told EPX that I wanted to..."

This is one of EPX Group’s strongest areas in the review set. Reviewers overwhelmingly praise the installation crews for professionalism, diligence, and clean work, with only one review raising a workmanship concern tied to an older panel replacement.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Many reviewers describe the installers as professional, diligent, and careful while working on site. Representative review excerpt: "Romeo, Blake, Jorge, and Zach worked diligently over 3 very hot days to install my solar panels, and they were true professionals the entire time."

Strong install quality. Customers frequently say the installation itself was handled well and that the crew completed the job in a polished, organized way. Representative review excerpt: "Not only did they do an incredibly professional job installing my Generac a few years ago but you have been so responsive and timely with the annual maintenance and responding..."

Isolated workmanship concern. One reviewer reports that an inspection later raised concerns about how an older generator had been spliced into the panel. Representative review excerpt: "This was a permitted and inspected replacement and the inspector said the generator should never have been spliced in like that on my old panel and that it would never..."

Post-install feedback is mixed but leans positive. Several reviewers say support requests were handled promptly and the system continued performing well, while others report dissatisfaction with repair follow-up, monitoring, or service responsiveness after the initial install.Solar.com's composite of published customer feedback, not a customer quote

Prompt support after install. Some customers say follow-up support was handled quickly when they needed help after the system was turned on. Representative review excerpt: "I have had my newly installed solar panels for a few months now, and only once I've had to reach out for support which was promptly addressed and resolved."

Ongoing service appreciated. A few reviewers mention that maintenance and post-install support remained responsive over time, not just during the original project. Representative review excerpt: "Not only did they do an incredibly professional job installing my Generac a few years ago but you have been so responsive and timely with the annual maintenance and responding..."

Repair/service frustrations. Other reviewers report poor follow-up from the repair side or disappointment with how service issues were handled after installation. Representative review excerpt: "Good technician otherwise poor customer service in the repair department."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.