Equisolar Reviews

Reviewers give a mixed-to-negative picture of the sales and proposal process. Some describe helpful, informative reps and clear explanations, while a similar number report pressure, confusing expectations, and contracts that did not match what they believed was promised.Solar.com's composite of published customer feedback, not a customer quote

Helpful explanations. Some reviewers say the sales process was informative and that representatives took time to explain how the system worked and provide pricing clearly. Representative review excerpt: "I met with Charlie from Equisolar about two years ago, he came over in an Equisolar shirt and badge, explained how everything works, and then gave me a price."

Easy sign-up experience. A portion of reviewers describe the sign-up and quoting process as straightforward and say they received answers to their questions. Representative review excerpt: "Michael Garcia was super helpful , informative and made it so easy for me to sign up!"

Pressure and contract concerns. Other reviewers report feeling rushed, pressured, or misled about what they were agreeing to, including concerns about panels being left on-site or work starting before they felt ready. Representative review excerpt: "Isaac got them to sign a contract and just left the solar panels on the property without being installed."

Feedback on pricing and financing is mostly negative, with many reviewers describing surprise costs, ongoing payments, or loan and reimbursement issues. A smaller group says the payment structure was explained well and that the arrangement felt manageable after review.Solar.com's composite of published customer feedback, not a customer quote

Bills and financing complaints. Many reviewers report paying both utility and solar-related charges for extended periods, or say they expected reimbursements and system benefits that did not arrive on the timeline they were told. Representative review excerpt: "But if course we’ve been expected to meet our payments for all these months — spending a significant part of our budget on a service we are not receiving and..."

Payment structure explained. Some reviewers say the monthly payment and financing details were explained clearly enough for them to proceed with confidence. Representative review excerpt: "At first I was a bit shocked because the monthly payment was almost as much as our bills, but after explaining the way things work we decided to give it..."

Predictable monthly billing. A few reviewers describe the monthly payment as stable and say it helped them avoid billing swings. Representative review excerpt: "My bill has been eliminated and I have a set monthly payment that doesn't jump all over the place."

Communication is one of the weakest-rated areas in the review set. Positive comments mention helpful representatives and strong communication during the project, but many more reviewers describe repeated calls, missed callbacks, and difficulty getting status updates or service help.Solar.com's composite of published customer feedback, not a customer quote

Hard to reach for updates. Many reviewers report trouble getting responses, with repeated calls, missed callbacks, and limited progress updates once the project was underway. Representative review excerpt: "Every time I call to get an update it's the same thing and even if I ask for a call back, it never happens."

Responsive team members. Some reviewers say individual staff members were communicative, helpful, and willing to answer questions throughout the project. Representative review excerpt: "Thanks to Rostin for his communication throughout the entirety of the job"

Good problem follow-up. A few reviewers note that the company later reached out and made efforts to address issues after a complaint was raised. Representative review excerpt: "I Had an issue with the company, they have since reached out and come out of their way to fix it."

Reviews suggest timeline performance is inconsistent and often slower than expected. While a small number of customers describe quick or timely installs, many others report long delays, missed milestones, and slow connection or activation progress.Solar.com's composite of published customer feedback, not a customer quote

Extended delays. Many reviewers report long waits for installation or activation, including months of delay and slow movement toward getting systems connected. Representative review excerpt: "It took them over 6 months to do an initial installation, and when the did the initial installation, they took >7 hours to do the work that should have taken..."

Some quick installs. A few reviewers describe the project as detailed, professional, and completed quickly. Representative review excerpt: "They were detailed and professional from meeting to the quick installation."

Timely scheduling praise. Some reviewers say they were satisfied with how the install timeline was handled from start to finish. Representative review excerpt: "We are really satisfied with the price and timeliness of the install."

Workmanship reviews are somewhat more balanced than the service and timing categories, but complaints remain material. Positive reviews mention professional crews and clean installations, while negative reviews describe roof damage, damaged connections, and repairs that were not handled promptly.Solar.com's composite of published customer feedback, not a customer quote

Damage and repair complaints. Other reviewers report installation-related damage, including roof issues or damaged connections that were not addressed to their satisfaction afterward. Representative review excerpt: "A few weeks later post installation, it rained quite a bit and we found out that the installer had drilled some kind of hole in our roof that caused a..."

Professional crews. Some reviewers describe the installers as detailed, professional, and efficient during the install. Representative review excerpt: "They were detailed and professional from meeting to the quick installation."

Clean installation experience. A portion of reviewers say the panels were installed well and the project finished smoothly. Representative review excerpt: "My panels were installed flawlessly, and I'm already seeing a significant reduction in my energy bills."

Post-install support and system performance receive mixed feedback, but the negative reports are substantial. Some reviewers say they are happy with the install and follow-up support, while many others report systems that underperform, service requests that linger, or difficulty getting help after activation.Solar.com's composite of published customer feedback, not a customer quote

Performance and service issues. Many reviewers report systems that did not perform as expected or that required repeated follow-up for service, with some saying they had trouble reaching anyone for assistance. Representative review excerpt: "After more than two years, the panels were finally connected but PANELS ARE NOT WORKING, and now no one is picking up the phone to provide assistance."

Satisfaction after install. Some reviewers say the full process, from sale through installation and follow-up, left them feeling supported and confident. Representative review excerpt: "From the point of sale all the way through to the install and follow-up, Charles Buckley made sure I felt confident and accommodated in the process which made the experience..."

Helpful ongoing support. A few reviewers mention that the customer service team remained available and supportive after the project was completed. Representative review excerpt: "The customer service team is always available to help her out, and the team at Equisolar recently gave me a great discounted deal for being part of the Refer A..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.