Es Solar Reviews

Reviewers most often describe the sales process as clear, informative, and not overly pushy. Several customers say representatives explained system design, incentives, financing, and expectations up front, though a smaller set report pressure to sign, overpromising, or outreach that felt unprofessional.Solar.com's composite of published customer feedback, not a customer quote

Clear and informative sales conversations. Many reviewers say sales reps were straightforward, professional, and helpful in explaining how the project would work. Several note that the process felt guided rather than confusing. Representative review excerpt: "Nick Herrera, sales rep, was friendly, informative and professional and was with me along the process."

Help with incentives and expectations. Some customers report that representatives walked them through rebates, incentive timing, financing, and installation expectations in a way that made the proposal easier to understand. Representative review excerpt: "He explained how solar works, the credit company and how they would be involved, how the rebates would apply, when my panels and batteries would be installed, and when my..."

Pressure or outreach concerns. A smaller group describes pressure to move quickly, overpromising, or sales contact that felt intrusive or poorly handled. Representative review excerpt: "There was definitely some pressure early on by the sales folks to sign and get the ball moving, but even so, they would still take no for an answer when..."

Feedback on pricing and financing is mixed. Reviewers often mention help maximizing incentives and manageable financing, but there are also recurring complaints about rebates, deposits, invoices, and other payment-related follow-through.Solar.com's composite of published customer feedback, not a customer quote

Helpful with incentives and financing. Several reviewers say the company helped them understand financing and identify incentives that improved the overall cost picture. Some also describe the paperwork as being handled smoothly. Representative review excerpt: "They also handled all the paperwork and helped me maximize every rebate and incentive available, which made the entire experience stress-free."

Positive cost outcome for some customers. A few reviewers say the final cost felt favorable after incentives and related program savings were included. These comments frame the pricing experience as better than expected. Representative review excerpt: "I didn't think it would ever be worth it from a cost standpoint but they were able to find some incentives that actually made the total cost close to free."

Payment and refund frustration. Complaints include delayed invoices, deposit refund issues, and confusion around rebate timing or what was included. These reviews suggest transparency around final pricing and post-sale payment steps is an area of concern. Representative review excerpt: "Found out they could not do it and would not refund me my deposit of 2K."

Communication is a relative strength in the review corpus. Most reviewers say the team was responsive, proactive, and attentive across project stages, while a smaller number report gaps in replies, handoff problems, or coordinator turnover.Solar.com's composite of published customer feedback, not a customer quote

Responsive and proactive updates. Many customers say they received timely answers and felt kept informed at each step of the project. Reviewers often describe the team as attentive and easy to reach. Representative review excerpt: "They were incredibly proactive, ensuring every query I had was answered in record time and they made sure I am updated to every step of the way."

Strong coordination through the process. Some reviewers say the project felt well managed from design through installation and activation, with clear ownership and consistent follow-through. Representative review excerpt: "During the install process I was working with Shea and Melissa, and they were absolutely on top of EVERYTHING, Shea kept in touch, literally, every step of the way with..."

Missed responses and handoff issues. A smaller set of reviewers report communication breakdowns, including delayed replies, project teams going silent, or changes in personnel that left them without clear support. Representative review excerpt: "Also, the team that was helping me stopped responding to my emails altogether."

Most reviewers describe scheduling, permitting, and activation as smooth and well coordinated. Still, a few reviews mention delays, scheduling confusion, or follow-up issues tied to permitting or site work.Solar.com's composite of published customer feedback, not a customer quote

Smooth path to activation. Many reviewers say the process moved cleanly through design, approvals, installation, and permission to operate. These comments point to generally dependable timeline management. Representative review excerpt: "The entire 7 step process was seamless: (ES Solar System Design, SMUD Initial Approval, Battery Installation, County and Fire Department Approvals, SMUD Final Approval and Permission to Operate, and finally..."

Quick installation and commissioning. Some customers describe the install and commissioning stages as fast and orderly, with staff explaining next steps clearly. Representative review excerpt: "Installation was quick and smooth and commissioning team was very informative, helpful, friendly and professional."

Delays and follow-up frustrations. A smaller number of reviewers report scheduling uncertainty or issues that extended the timeline, including cases where additional site work or troubleshooting was needed. Representative review excerpt: "Few months later, another guy called me and I was still interested, I set up site measure."

Reviewers frequently praise the installation crew’s professionalism, cleanliness, and overall execution. The main complaints are limited but point to a few cases where crews had to return to troubleshoot or revisit site-specific issues.Solar.com's composite of published customer feedback, not a customer quote

Clean, respectful installation crews. Many reviewers say the installers were punctual, respectful, and left the site clean when the job was done. These comments suggest solid day-of-install professionalism. Representative review excerpt: "The installation crew was punctual, respectful, and left everything clean when they were finished."

Strong commissioning and setup support. Several customers note that the crew handled commissioning carefully and helped set up monitoring tools or app access during handoff. Representative review excerpt: "Adrian did a great job commissioning the solar batteries for us and installing the Tesla app we need to monitor our solar production and usage."

Some return visits for problem solving. A few reviewers report multiple site visits to address roof, footing, or equipment issues that required additional troubleshooting. These comments suggest occasional workmanship or site-specific follow-up needs. Representative review excerpt: "Twice the company came out and found issues they had to research about my roof and their installation for the footing for the panels."

Post-install feedback is mostly positive, with reviewers describing helpful commissioning, monitoring setup, and clear system orientation. A smaller set of complaints focuses on service responsiveness, troubleshooting delays, or documents needed after completion.Solar.com's composite of published customer feedback, not a customer quote

Helpful setup and system orientation. Many reviewers say the team made sure they understood how to use the system and monitoring tools after installation. This includes hands-on guidance during commissioning and follow-up questions. Representative review excerpt: "Made sure I knew how to use my system and answered all my questions."

Positive experience with system performance. Several customers describe the completed system as reliable and say they felt comfortable with the result after the handoff. These reviews emphasize confidence in the installed system and battery backup. Representative review excerpt: "The quality of their work exceeded my expectations, and I now have peace of mind knowing my home is powered by a reliable solar system with battery backup."

Service and follow-up gaps. A smaller number of reviewers report delays in troubleshooting or post-install support, including slow responses and unresolved follow-up items. These comments suggest service quality after activation is less consistent than the installation experience. Representative review excerpt: "Its been 3 weeks going to four and I've had ZERO communication on scheduling or estimated times that they will be onsite to troubleshoot."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.