Excite Energy Reviews

Reviewers mostly describe clear, helpful sales conversations and say the company was informative about options, pricing, and expected savings. A small number of reviews mention weak proactive follow-up after the sale, but that complaint pattern appears rare in this category.Solar.com's composite of published customer feedback, not a customer quote

Helpful, informative proposals. Reviewers frequently say the team listened to their priorities, explained panel and battery options, and helped set clear expectations around the project. Representative review excerpt: "They listened to our priorities and were highly informative about multiple options for panels and batteries; offered the best pricing BY FAR among four companies that bid (about 15% lower..."

Pricing pricing came up often. These comments point to a sales process that many customers found straightforward. Representative review excerpt: "I shopped around and Excite provided some of the best pricing available, but what really sold me was how knowledgeable and helpful the entire team was."

Follow-up gaps for a few reviewers. A small number of reviewers describe limited proactive updates after the initial sale, especially when installation took longer than expected. That makes communication after signing a watch-out for some customers. Representative review excerpt: "Other than my brief call with Heath, throughout the process I haven't been provided proactive updates about the prolonged installation time, updated timelines to completion, or really any pertinent information."

Reviewers mostly describe pricing as reasonable and say they were given enough information to compare quotes and options. There is also a small complaint pattern around contract expectations and pricing clarity, so this category reads positive-to-mixed rather than uniformly strong.Solar.com's composite of published customer feedback, not a customer quote

Many found pricing Pricing. Reviewers often say Excite Energy offered one of the better quoted prices and that the final cost felt reasonable for the work performed. Some also mention that the team clearly walked through panel and battery choices. Representative review excerpt: "They listened to our priorities and were highly informative about multiple options for panels and batteries; offered the best pricing BY FAR among four companies that bid (about 15% lower..."

Reasonable cost came up in project wrap-up. A few reviewers note that there were bumps during the process but still felt the company delivered on the promised results at a fair cost. These comments suggest pricing was generally understood as acceptable once the job was complete. Representative review excerpt: "There were some bumps in the process but overall Excite energy and their staff delivered the promised results for a reasonable cost."

A small contract-expectations complaint pattern. One reviewer raises concerns about contract terms and battery offerings, indicating that some customers wanted more clarity around what they were buying. This is not a dominant theme, but it is present in the feedback. Representative review excerpt: "We are currently installing another system in another house or building, there are better solar battery contracts out there with more current technology than these guys."

Reviewers frequently praise responsiveness, with several saying staff answered questions quickly and stayed helpful after installation. The main complaint pattern is that a few customers wanted more proactive updates and clearer coordination during delays or follow-up support.Solar.com's composite of published customer feedback, not a customer quote

Responsive after questions came up. Several reviewers say the team responded quickly when questions arose later in the process and that follow-up support was easy to reach. These comments suggest good ownership once customers needed help. Representative review excerpt: "(Based on PGE savings, the system will pay for itself in just under 5 years.) A year later, when we had a few questions, Heath responded within minutes."

Technicians and staff earned praise. Reviewers also describe technicians as professional and helpful during service visits, which reflects well on day-to-day coordination. In those accounts, customers felt kept on track and supported. Representative review excerpt: "Today, two young technicians came to our home to diagnose an issue with our solar system, and they exceeded our expectations in every way."

Some wanted more proactive updates. A handful of reviewers report that they did not get enough information during longer projects or when they had questions about support. That makes communication less consistent for some customers. Representative review excerpt: "Other than my brief call with Heath, throughout the process I haven't been provided proactive updates about the prolonged installation time, updated timelines to completion, or really any pertinent information."

Reviewers give mixed-to-positive feedback on timing. Many say the company worked hard to meet deadlines and keep projects moving, but a meaningful minority report prolonged installation, delayed activation, or missing updates along the way.Solar.com's composite of published customer feedback, not a customer quote

Several projects stayed on schedule. Reviewers say some installations were completed smoothly and that the team made an effort to meet application or project deadlines. These comments point to solid execution on many jobs. Representative review excerpt: "The installation itself went smoothly and the team worked hard to make sure everything was completed in time to meet the PG&E application deadline."

Some appreciated the effort to meet deadlines. A few reviewers specifically mention that the company went out of its way to keep the project on timeline and complete the work when expected. Those accounts suggest timing was handled well for at least some customers. Representative review excerpt: "Everyone we dealt with was professional and they went out of their way to meet the timeline."

Delays and slow updates also appear. Other reviewers describe prolonged installation periods and say they were not given timely timeline updates. This is the main watch-out in the category. Representative review excerpt: "Other than my brief call with Heath, throughout the process I haven't been provided proactive updates about the prolonged installation time, updated timelines to completion, or really any pertinent information."

Reviewers mostly describe professional crews, clean installations, and good attention to detail. A few comments raise concerns about completion status or inspection follow-through, but the overall feedback on workmanship is still clearly positive.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and clean installs. Many reviewers say the technicians were professional and that the installation quality gave them confidence in the company. Some also mention clean routing of wiring and conduit for a finished look. Representative review excerpt: "Their technical knowledge and professionalism immediately gave us confidence that we had chosen the right company."

Attention to detail stood out. Reviewers note that requested layout changes were handled carefully and that the team took pride in the appearance of the finished system. That suggests good site care on many jobs. Representative review excerpt: "At our request, they installed the wiring/conduit under the roof and inside of walls for a clean look, at no additional expense."

A few completion/inspection concerns. A small number of reviewers say there were issues around whether work had actually been completed and how inspection-related tasks were handled. This is a minority complaint, but it is worth noting. Representative review excerpt: "Heath eventually called me and I learned for the first time that: (1) installation had not actually been completed, even though I had been told otherwise; and (2) the inspection..."

Reviewers generally report good post-install support and say the system has continued to perform well over time. A few reviews mention unresolved follow-up issues or delayed support, but the prevailing theme is that the company remained responsive after turn-on.Solar.com's composite of published customer feedback, not a customer quote

Ongoing support was appreciated. Reviewers say help did not stop after payment or activation and that they could still get assistance when needed. This suggests some customers had a positive long-term service experience. Representative review excerpt: "I really appreciate knowing that their support didn't end once the system was paid for and that help is always there if needed."

System performance stayed strong. A number of reviewers describe the system as working well over time, including comments about strong production and issue diagnosis visits. These reports support the category score. Representative review excerpt: "They were incredibly responsive throughout the installation, and the system has been working perfectly."

Post-install support was inconsistent for a few. A small set of reviewers mention concerns about follow-up support or systems not being turned on as expected. That makes aftercare the clearest service-related watch-out here. Representative review excerpt: "The systems were not turned on, wireless transmitters left in boxes outside in rain for weeks (we didn’t know)."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.