Family First Solar Electric Reviews

Reviewers generally describe the sales process as clear, informative, and not pushy. The most common theme is that Anthony or the team took time to explain the proposal and expected benefits, though there is one report of a sales interaction that left a customer dissatisfied with expectations around the job.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Several reviewers say the proposal and early sales conversations were thorough, with the team explaining how the system would work and what the customer could expect. They describe the guidance as helpful rather than aggressive. Representative review excerpt: "We didn't know much about them in the beginning, however he explained so thoroughly what they were and how much we would benefit from them."

Low-pressure approach. Reviewers also mention that the advice felt straightforward and not pushy, which helped them feel more comfortable moving ahead. This comes through as a recurring strength in the sales stage. Representative review excerpt: "The advice given was helpful and not pushy and the work came out beautifully and all of the panels are pumping out power from our roof (we can tell as..."

One expectation dispute. There is one complaint-oriented review describing a disagreement over what had been understood about the job and appointment, suggesting that expectations were not fully aligned in that case. Representative review excerpt: "I explained to him that he made the appointment, was on the group call with me and Anthony, and that he knew what the job needed."

Reviewers are consistently positive about pricing discussions and financing clarity.Solar.com's composite of published customer feedback, not a customer quote

Upfront estimates. Reviewers say pricing was discussed clearly during the quote process, including estimated total price before work moved forward. That transparency is a recurring part of the positive feedback. Representative review excerpt: "Anthony sent it over while we spoke and estimated the total price - I went with a 6.4 kw system - the price was great - I really did not..."

Fair-value framing. Several customers describe the quote as a good value and say the price felt reasonable for the work provided. The reviews do not show a pattern of complaints about deposits, refunds, or surprise charges. Representative review excerpt: "I've casually gotten solar quotes over the years, ready to pounce on something that seemed like a good value from a good, honest, knowledgeable company."

Feedback on communication is mostly strong, with reviewers saying the team responded quickly, handled questions well, and coordinated smoothly across different project needs. There is one review that suggests a less ideal handoff or follow-up moment, but it is not the dominant pattern.Solar.com's composite of published customer feedback, not a customer quote

Responsive follow-up. Reviewers describe quick replies to questions and fast troubleshooting when something needed attention. This suggests the team was generally active and reachable during the project. Representative review excerpt: "They responded quickly to my solar panel malfunction and they did a quick troubleshooting and solved the problem the same day."

Helpful coordination. Customers also report that the team handled coordination well, including working through related tasks and providing documents when needed. The feedback points to organized project ownership in most cases. Representative review excerpt: "They had great customer service and got me a quote to provide to my homeowners insurance company to get my solar panel replaced."

One communication gripe. A minority review describes a frustrating interaction in which the customer felt there was a mismatch in how the job details were handled. It stands out as an isolated concern rather than a broader trend. Representative review excerpt: "Anyways, back to family first, I spoke with Anthony and he was very receptive, called me back to answer my questions, told me what to purchase from Enphase."

Reviewers mostly describe projects moving through installation, inspections, and related coordination without major issues. The few negative notes are limited, while most feedback emphasizes that the team kept the process moving and handled the required steps.Solar.com's composite of published customer feedback, not a customer quote

Process stayed on track. Several reviewers say the crew completed the work efficiently and managed the necessary coordination to finish the job. Their accounts suggest solid scheduling follow-through in most cases. Representative review excerpt: "The crew worked hard in heat, wind and rain to get the job done in time and took care of all the government inspections and SDGE coordination."

Inspection and utility coordination. Customers also note that the team handled inspections and utility coordination as part of the project. That kind of end-to-end support is a recurring part of the timeline feedback. Representative review excerpt: "The crew worked hard in heat, wind and rain to get the job done in time and took care of all the government inspections and SDGE coordination."

One delay-related complaint. One review describes a situation where the customer raised concerns tied to a system performance issue after earlier installation, which reads as a timing or follow-up frustration rather than a broad scheduling pattern. Representative review excerpt: "Here is the whole story: I originally installed solar 9 years ago and recently my solar panels hadn't produced as much as they used to."

Most reviewers describe the installation quality as strong, with professional crews and clean job sites. The complaint pattern is limited to one severe site-care report, while the broader review set emphasizes careful work and good cleanup.Solar.com's composite of published customer feedback, not a customer quote

Professional installation work. Reviewers repeatedly say the crew did a fantastic job and handled the installation carefully. These comments point to solid workmanship as a major strength. Representative review excerpt: "Anthony and his team at First Family Solar did a fantastic job of removing and reinstalling our solar system so that we could re-roof our home."

Clean job sites. Customers also note that the crew cleaned up well and did not leave a mess behind after the work was completed. That site-care feedback appears consistently in the positive reviews. Representative review excerpt: "Then there is the install crew - coordinated by a man named Michael - he was great - the crew was awesome and they did not leave one piece of..."

One serious site-care complaint. One review reports a damaging installation-related incident involving drilling into the wrong space, which is a clear site-care concern. It is an isolated complaint within an otherwise positive category. Representative review excerpt: "this company is working in my neighbors apartment today and they drilled a hole from that apartment right into my bathroom."

Post-install feedback is strongly positive, with reviewers saying the system continued to perform well and that the company helped when follow-up service was needed. The available reviews show support after activation as a strength rather than a recurring problem.Solar.com's composite of published customer feedback, not a customer quote

System performance after install. Reviewers say their systems were producing well after the work was done, which suggests good post-install performance from the customer perspective. This is one of the clearest positive themes in the review set. Representative review excerpt: "The advice given was helpful and not pushy and the work came out beautifully and all of the panels are pumping out power from our roof (we can tell as..."

Help with follow-up issues. That points to practical support after the initial project. Representative review excerpt: "The company that installed my panels went out of business, but Family First knew how to work with them and the system is working perfectly now that they made a..."

Support credibility. One reviewer notes that they could not fully comment on warranty handling, but still spoke positively about the company’s approach and service. The overall post-install picture remains favorable. Representative review excerpt: "The only thing I can't comment on is their devotion to making things right if there was an issue or warranty claim..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.