Feather River Aire and Solar Reviews

Reviewers most often describe the sales and proposal process as clear and informative, with staff taking time to explain repairs, options, and expected next steps. A smaller set of reviews raises concerns about rebate timing, contract expectations, and whether quotes or recommendations matched what customers thought they were agreeing to.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Reviewers frequently say the company explained issues, repair needs, and what to expect in a way that made the process easy to follow. Representative review excerpt: "He carefully explained everything so that I understand and know what to expect."

Knowledgeable consults. Customers also describe staff as knowledgeable and helpful when walking through the extent of work and the dollars involved. Representative review excerpt: "Brenden from Feather River Aire, was knowledgeable and demonstrated our issues with clarity so we knew the extent of issues and dollars to fix and/or replace."

Rebate and contract confusion. Some reviewers report confusion around rebate timing, contract wording, or how recommendations were presented, which left them feeling the proposal did not fully match expectations. Representative review excerpt: "He explained what that meant in contract, was they would lower our loan amount or send us the full rebate once PG&E let them know what it was."

Feedback on pricing and financing is mixed.Solar.com's composite of published customer feedback, not a customer quote

Pricing pricing. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Five hours start to finish and it was over $10,000 less than a company out of Sacramento."

Value for the estimate. Others describe the bid as a strong value and say the company’s price structure felt reasonable for the work performed. Representative review excerpt: "I talked to Derrick at Climate & Energy Solutions after arranging for a bid from another well known vendor, but C&ES was about half the cost, so this was an..."

Unexpected cost issues. Some reviewers report surprise charges, a higher-than-quoted total, or confusion about how rebate timing affected the financing arrangement. Representative review excerpt: "I was quoted one price, then it went up $500.00 more."

Communication is a clear strength overall, with many reviewers praising responsiveness, thorough explanations, and staff who stayed engaged through the job. The main complaints center on missed callbacks, lack of follow-up, and isolated no-show or rescheduling issues.Solar.com's composite of published customer feedback, not a customer quote

Responsive support. Reviewers often say staff responded promptly and went out of their way to help, including after-hours assistance in some cases. Representative review excerpt: "But he went above and beyond by assisting us AFTER HOURS when our pilot light went out and I was unable to get it lit myself."

Clear, patient explanations. Customers also describe technicians as thorough, personable, and willing to explain findings in plain language. Representative review excerpt: "Wonderful service with Brenden he is always thorough personable and explains his findings in layman’s terms which is much appreciated."

Missed follow-up. A smaller group reports delayed callbacks, no-shows, or a lack of contact after an initial visit or service issue. Representative review excerpt: "No phone call, text or show up!!"

Most reviewers describe scheduling and completion timing positively, including prompt appointments and jobs finished on the promised day. The watch-outs are limited but include delayed follow-up, rescheduling problems, and a few complaints about parts or return visits taking longer than expected.Solar.com's composite of published customer feedback, not a customer quote

On-time appointments. Several reviewers say appointments were scheduled quickly and technicians arrived when expected. Representative review excerpt: "The Lady made my appointment for the next day on a wall mount thermstat in my home that had failed , the truck pulled up right on time , very..."

Efficient completion. Some customers report that the crew completed installation or service very quickly and kept the project moving. Representative review excerpt: "The crew started at 0800 and installation of the 12 k system was complete by 1300."

Delay after service visit. A few reviewers say work was left unfinished, follow-up took longer than expected, or they had to wait for a return appointment or part order. Representative review excerpt: "Next day (yesterday) started leaking again--after hours so left message--they did promptly call but no appointment for nearly a week."

Workmanship receives strong marks overall, with most reviewers describing professional crews, solid installation quality, and careful cleanup. The smaller set of complaints focuses on specific install or repair issues, including follow-up fixes and isolated problems with lines, ducts, or equipment left in poor condition.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Reviewers frequently describe the installation team as professional and careful while working in the home. Representative review excerpt: "The installation team was very professional did a great job."

Fix-it mindset. Customers also say technicians took extra time to make things right, explain the work, and clean up after finishing. Representative review excerpt: "Cesar figured out the technical issues in minutes, replaced the needed part right away, explained me warranty and offered maintenance service which I opt in, cleaned the and took time..."

Install issues to fix. A few reviewers report workmanship problems that required later corrections or left them dealing with ongoing equipment or site issues. Representative review excerpt: "The condensate line that was installed fills a 13 gallon trash can daily."

Post-install support is mostly viewed positively, especially when customers needed maintenance, same-day repairs, or help keeping systems running. Complaints are less common but include delayed diagnosis, follow-up that took time, and some dissatisfaction with how quickly issues were resolved after the install.Solar.com's composite of published customer feedback, not a customer quote

Helpful after install. Reviewers say the company continued to help after the initial job by explaining maintenance and assisting with operating issues. Representative review excerpt: "And brought me up to date on maintainance to keep it running."

Same-day problem solving. Some customers report fast post-install service, including same-day repair when a component failed. Representative review excerpt: "Fixed our capacitor the same day it went out!"

Service delays. A few reviewers describe waiting for a callback, estimate, or diagnosis after a system problem emerged. Representative review excerpt: "Technician determined a part was needed and they would get back to me in 2 business days with an estimate."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.