First American Solar Electrical Reviews

Reviewers mostly describe a straightforward sales experience, with several saying questions were answered clearly and that the team explained benefits without pressure. A smaller set of reviews reports a breakdown between expectations and the project timeline, including one complaint tied to delays and incentive timing.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure sales conversations. Reviewers often say the team took time to explain the proposal, answer questions, and avoid pushing them into a commitment. Representative review excerpt: "Wow, it felt so nice to have all my questions answered and not feel pressured into any commitment."

Cooperative handling of contract changes. Some reviewers report that when contract edits were needed, the company handled the changes fairly and without taking advantage of the situation. Representative review excerpt: "We had to make changes to our contract and rather than taking advantage, they were cooperative and fair."

Expectation gaps around delays. One reviewer describes a long delay between signing and installation, saying the timing affected their expectations around project completion and incentive timing. Representative review excerpt: "Months after delays we finally get installation this year with no more tax benefits, & yet we are still trying to get PTO permission to operate and still have not..."

Feedback on pricing is mostly positive, with reviewers describing clear explanations and acceptable pricing. The main complaint pattern is limited, but one review ties delays to a less favorable timing outcome and raises concerns about how price expectations lined up with the project timeline.Solar.com's composite of published customer feedback, not a customer quote

Clear cost explanations. Reviewers say the company explained installation costs and how the process works in a way that felt transparent. Representative review excerpt: "They were very clear about what goes into solar installation, what the cost is, and how everything works."

Strong price impressions. Several reviewers describe the pricing as attractive or the best they found during their search. Representative review excerpt: "After shopping around for a good 3 weeks, I decided to go with First American Solar because if the great experience I had with them and of course the price."

Delay-related pricing frustration. One reviewer says delays pushed the project into a less favorable timing window, which colored their view of the overall price experience. Representative review excerpt: "Months after delays we finally get installation this year with no more tax benefits, & yet we are still trying to get PTO permission to operate and still have not..."

Most reviewers describe responsive communication and solid coordination from consult through installation. The main downside is a small but notable complaint about unanswered questions and email responsiveness.Solar.com's composite of published customer feedback, not a customer quote

Responsive throughout the project. Reviewers frequently say the team stayed responsive and put effort into keeping the installation process moving. Representative review excerpt: "They were always responsive and put so much effort into the installation process."

Comfortable, supported experience. Some reviewers describe feeling comfortable working with the company and say the support held up through the project. Representative review excerpt: "I felt very comfortable and agreed to have First American Solar help me with adding solar panels to my home which they did not disappoint."

Unanswered questions. One reviewer reports feeling left in the dark at times and says emails went unanswered. Representative review excerpt: "Left in the dark many times with questions unanswered and unresponsive on emails."

Reviews are mostly favorable on schedule execution, with several describing smooth installs and on-time completion. Still, there is one clear complaint pattern around project delay and PTO timing that affected the overall experience for at least one customer.Solar.com's composite of published customer feedback, not a customer quote

Smooth, on-time completion. Reviewers say some projects finished smoothly and on schedule. Representative review excerpt: "The installation went smooth and everything finished on time."

Step-by-step process guidance. Some customers say the company explained each step of the process clearly, which helped the project feel organized. Representative review excerpt: "They were able to explain in detail every step of the installation process and most importantly they had no hidden fees attached to the price they gave me."

Delay and PTO frustration. One reviewer reports a long delay between installation and PTO, saying the project dragged past the point they expected. Representative review excerpt: "Months after delays we finally get installation this year with no more tax benefits, & yet we are still trying to get PTO permission to operate and still have not..."

This category trends positive, with reviewers describing professional crews, efficient installs, and strong site care. There are no direct complaints in the evidence set for workmanship or cleanup, and one review specifically mentions roof tile replacement during the job.Solar.com's composite of published customer feedback, not a customer quote

Professional installation crews. Reviewers describe the team as professional, efficient, and attentive during the installation. Representative review excerpt: "From the initial consultation to the final installation, their team was professional, efficient, and genuinely passionate about their work."

Good roof care. One reviewer says the crew replaced damaged roof tiles during the job at no additional cost. Representative review excerpt: "They also replaced about 40 tiles on my roof that were damaged by a previous satellite dish installer at no cost to me."

Clean, good-looking results. Some reviewers note that the panels looked great after installation and that the work left a positive impression. Representative review excerpt: "The panels look great and our power useage is do much lower."

Post-install feedback is mostly positive, with reviewers describing smooth handoff, good service, and systems that appear to be performing as expected. The main concern comes from one complaint tied to delays that extended into PTO and post-install follow-up.Solar.com's composite of published customer feedback, not a customer quote

Smooth post-install experience. Reviewers say the process continued to go smoothly after installation and that service stayed strong from start to finish. Representative review excerpt: "From start to finish, Tony was on top of everything, providing excellent communication and service."

Performance appears on track. Some reviewers report that their electric bill and system output looked as expected after the project was completed. Representative review excerpt: "The process went very smooth and our electric bill where it should be."

Delayed PTO follow-through. One reviewer says the project still had not reached PTO after substantial delays, which affected their view of the post-install experience. Representative review excerpt: "Months after delays we finally get installation this year with no more tax benefits, & yet we are still trying to get PTO permission to operate and still have not..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.