First Response Solar Reviews

Reviewers describe the sales and proposal process as clear, thoughtful, and low-pressure. Many say the team took time to assess the property and explain options in a way that matched expectations with the proposed work.Solar.com's composite of published customer feedback, not a customer quote

Thoughtful site-specific proposals. Reviewers say the team spent time evaluating property conditions, including shade considerations and roof age, before recommending a system. That attention to detail is often described as helping the proposal feel tailored rather than generic. Representative review excerpt: "Dylan actually took the time to come out to our house (which no other company did) and took into account the surrounding trees (potential shade obstructions) and the age of..."

Clear expectations from the start. Some reviewers report that the project felt well organized and that the resulting system matched what had been discussed up front. The overall tone in this category is that expectations were set clearly and carried through to installation. Representative review excerpt: "Obviously it is a big step to invest in a solar roof and we feel that we now have a system that is well designed, perfectly installed and fully operational."

Reviewers generally describe pricing and financing discussions as straightforward and easy to understand. Feedback here is positive overall, with customers often noting fair pricing and responsive answers to questions about costs and timing.Solar.com's composite of published customer feedback, not a customer quote

Pricing described as fair. Reviewers say they received an excellent price and felt comfortable with the value presented. The comments in this category suggest the team was transparent enough that pricing did not become a recurring point of concern. Representative review excerpt: "Great communication, always available for answering questions, very conscientious, and an excellent price."

Responsive on financing questions. Customers report that the team was available to explain options and answer questions during the decision process. That responsiveness appears to have helped people understand the financial side of the project more confidently. Representative review excerpt: "It was a difficult choice between the other 3, but in the end we chose First Response because they are small and extremely responsive and one of the owners, Chaz..."

Incentive timing came up in project planning. A small number of reviews reference timing around incentives and project scheduling, but the overall evidence remains strongly favorable. The category does not show a pattern of surprise charges or refund disputes in the reviewed corpus. Representative review excerpt: "Our experience with First Response Solar goes back three years when I was first looking for someone to install solar panels on my home in Bodega Bay."

Communication is one of the strongest themes in the review corpus. Reviewers repeatedly describe fast responses, active coordination, and a hands-on approach from the owners and team throughout the project.Solar.com's composite of published customer feedback, not a customer quote

Fast replies and follow-through. Reviewers frequently say emails and questions were answered immediately and that the team stayed engaged until issues were resolved. The pattern suggests customers felt kept in the loop from start to finish. Representative review excerpt: "They always responded IMMEDIATELY to my emails and questions, which was so gratifying, and worked with me to ensure the process went smoothly."

Owners stayed involved. Customers report that the owners handled communication and coordination directly and remained involved through installation and inspection. That hands-on presence is commonly described as reassuring and effective. Representative review excerpt: "From the first call through the install, the owners are there, doing and overseeing the work thats being done, which seems rare these days."

Reviewers generally describe the timeline as reliable and the process as moving smoothly once work began. Some mention weather or roofing delays, but they still characterize the company as communicative and able to manage scheduling challenges well.Solar.com's composite of published customer feedback, not a customer quote

Projects moved efficiently. Some reviewers report that installation happened quickly and that the overall process stayed on track. In the strongest examples, customers describe a smooth path through installation and activation. Representative review excerpt: "Our solar was installed within two days and the whole process went so smoothly."

Delays were handled transparently. A few reviews note weather or roofing delays, but describe the team as actively managing those issues rather than ignoring them. The overall feedback suggests timeline disruptions were not the dominant experience. Representative review excerpt: "First response had to manage through weather delays, roofing delays and a PIA owner (me!) they over delivered."

No-show concerns were not a pattern. Across the reviewed corpus, customers more often describe coordinated scheduling and steady progress than missed appointments or prolonged silence. The timeline feedback remains favorable even when outside delays affected the work. Representative review excerpt: "The system has been operating for two months now and we remain very happy with with the workmanship provided by First Response and our energy production and storage system."

Reviewers describe the installation work as high quality, careful, and professionally managed. Comments also point to strong coordination with related trades, especially on more complex projects involving roofing, repairs, or battery work.Solar.com's composite of published customer feedback, not a customer quote

Clean, professional installation. Customers say the system was well designed and perfectly installed, with strong results after completion. The workmanship is frequently described in very positive terms. Representative review excerpt: "Obviously it is a big step to invest in a solar roof and we feel that we now have a system that is well designed, perfectly installed and fully operational."

Handled complex site conditions. Reviewers describe difficult jobs involving roof work, removal and reinstallation, repairs, and battery additions, and say the team handled them well. That suggests solid execution on more involved projects. Representative review excerpt: "I had a very complex solar job (remove existing, repair/clean, remove/replace roof, put everything back, add battery) and First Response was FABULOUS!"

Attention to minimizing disruption. Some customers say the team coordinated timing with roofing work to reduce the time panels were offline. That kind of site care appears in the reviews as part of the overall installation experience. Representative review excerpt: "Dylan and Chaz worked with the roofing company to time the process so I would be without panels for a minimum time."

Post-install feedback is strongly positive, with reviewers describing systems as operating well and support continuing after the initial project was finished. The corpus also includes comments about follow-up service and help with issues after turn-on.Solar.com's composite of published customer feedback, not a customer quote

Systems reported as operating well. Reviewers say their systems were fully operational and that production and storage performance met expectations. This category shows strong satisfaction after activation. Representative review excerpt: "Obviously it is a big step to invest in a solar roof and we feel that we now have a system that is well designed, perfectly installed and fully operational."

Continued support after installation. Some customers report receiving help even years after the initial install, including support when issues arose. That suggests ongoing service is a meaningful part of the review picture. Representative review excerpt: "I would highly recommend First Response Solar not only for their installation prowess, but continued service, even 2 years after installation."

Issue resolution after turn-on. A few reviews mention that when issues came up, the company stayed involved and addressed them. The overall pattern is favorable and points to follow-through beyond the initial project handoff. Representative review excerpt: "Anytime there have been issues (which have been few), they have continued to support our system gratis."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.