Five Star Solar Reviews

Reviewers mostly describe the sales process as clear and informative, with several saying the company explained the process and warranty details well. A smaller set of complaints mentions proposal accuracy and expectations not lining up with the work that followed.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Reviewers commonly say the team explained the process in detail and provided helpful contract and warranty information. Representative review excerpt: "Dustin will go out of his way to explain the whole process and he provides detailed information, including all warranty information for all the hardware."

Responsive communication during sales. Some reviewers describe strong communication from contract signing through the rest of the project. Representative review excerpt: "Great communication from when signing contract every step of the way."

Proposal and scope concerns. A few complaints say parts of the proposal or site-planning work did not match expectations, including concerns about what was or was not disclosed up front. Representative review excerpt: "I had to replace my roof, something I was not aware needed to be done, if Dustin or his crew had told me this, I would have replaced the roof..."

Feedback on pricing and financing is mixed-to-positive, with some reviewers saying they received the information they needed and felt comfortable with the financing setup. Complaints center on added costs, service charges, and situations where reviewers say the final out-of-pocket experience did not match expectations.Solar.com's composite of published customer feedback, not a customer quote

Helpful financing guidance. Several reviewers say they were given enough information to move forward and felt supported through the financing or purchase process. Representative review excerpt: "They provided me all the information I needed, made sure I got the most out of my solar energy and helped me through the entire process."

Confidence in the transaction. Some reviewers describe feeling reassured by their initial sales and finance interactions. Representative review excerpt: "From my first contact with Ron in sales to working with the installers, I felt sure that I made the right decision."

Added costs and service charges. Complaints mention unexpected charges, including fees for follow-up service or work that did not resolve the issue as expected. Representative review excerpt: "not happy i have 40k invested and they want $200 + to come look at my system retired on fixed income !"

Many reviewers describe the team as responsive and willing to explain the process, especially during the build and handoff phases. At the same time, a meaningful set of complaints points to missed callbacks, slow email responses, and coordination gaps when problems came up.Solar.com's composite of published customer feedback, not a customer quote

Responsive updates. Reviewers often say the company responded quickly and kept them informed during the project. Representative review excerpt: "They are quick to respond, with no delays in their service."

Clear process explanations. Some reviewers say the team took time to explain the whole process and answer questions along the way. Representative review excerpt: "Dustin will go out of his way to explain the whole process and he provides detailed information, including all warranty information for all the hardware."

Missed follow-through. Complaints describe long stretches with no response, missed callbacks, or difficulty getting a problem addressed after the initial contact. Representative review excerpt: "Many calls, more emails with no responses for almost a year."

Reviewers generally report that permitting and installation moved at a solid pace, and several say the project stayed on schedule. The main caveat is that one mixed review attributes delays to permit and inspection timing rather than the company itself, while a small complaint points to an appointment issue.Solar.com's composite of published customer feedback, not a customer quote

Quick permit handling. Several reviewers say permits were pulled quickly and the project moved forward without major delays. Representative review excerpt: "They pulled all the permits necessary in a very quick fashion."

On-time completion. Some reviewers say installation happened on time and stayed aligned with the expected budget or schedule. Representative review excerpt: "They installed everything on time and on budget."

Delays tied to permitting. One reviewer says most of the slowdown came from permit approval and inspection timing rather than the installer itself. Representative review excerpt: "Much of the delay came not from Five Star but from permit approval and inspection delays, in our case by the county."

Most reviewers describe the installation crew as clean, efficient, and professional, with multiple mentions of neat work and solid execution. A smaller number of complaints raise concerns about roof coordination and alleged installation problems that needed follow-up.Solar.com's composite of published customer feedback, not a customer quote

Clean, neat installs. Reviewers often say the work was done neatly and that the install site was left in good shape. Representative review excerpt: "Install was done in 2 days and very clean, neat work."

Efficient crew work. Some reviewers describe the crew and electrician as efficient and capable of completing the work quickly. Representative review excerpt: "Once installation began, the crew and electrician had the racks installed, panels secured and electrical connections made in about six hours (and that included me peppering the electrician with questions..."

Installation-related complaints. Complaints mention issues with roof-related coordination and, in one case, a serious installation concern that the reviewer says required attention afterward. Representative review excerpt: "They installed INCORRECT gauge wire in my HVAC circuit and that caused what appears to be a fire in the box they installed on the side of my house and..."

Reviewers are largely positive about post-install support, monitoring, and system performance. Several say the company helped with service after the original installation and that the monitoring tools and warranty information were useful, though a few complaints point to follow-up problems after the system was already in place.Solar.com's composite of published customer feedback, not a customer quote

Useful monitoring and performance visibility. Reviewers say the monitoring tools made it easy to track production and understand how the system was performing. Representative review excerpt: "But what we really like is the Enphase software that monitors all of this and allows us in real time to see how much we are producing, sending to the..."

Service after installation. Some reviewers say the company came back to service or support systems that had been installed earlier. Representative review excerpt: "They took care of servicing our electric Solar they installed a couple of years ago."

Post-install support complaints. A few complaints say it was hard to get help after the system was installed or that the original work did not meet expectations. Representative review excerpt: "I called the owner direct and left a nasty message, Never got a call back from him, he has another person call me and had a tech out that day..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.