Sales & proposal integrity
Sales Integrity7.8/10
Reviewers mostly describe a clear, helpful sales process with explanations of costs, expected production, and project scope. A smaller set of complaints points to pressure, overpromised incentives, and contract expectations not matching the eventual timeline or outcome.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Many reviewers say the sales team answered questions, explained the numbers, and provided enough detail for them to make their own decision. Some also describe the team as transparent about costs, expected production, and the overall process. Representative review excerpt: "What stood out to me was that they took the time to answer my questions without any pressure and were transparent about the costs, expected production, and process."
Low-pressure guidance. Reviewers also describe the guidance as patient and informative, with some saying the team helped them avoid oversizing and make a more conservative system choice. That said, the category includes complaints about incentive promises and expectations set at signing not lining up later. Representative review excerpt: "My husband wanted to go big with our energy system and Bobby stepped in and encouraged him to be more conservative because we only moved in 7 months ago."
Expectation gaps. Some reviewers report that sales discussions created expectations around incentives or installation timing that were not met later in the process. These complaints suggest proposal details can matter a lot to the overall experience. Representative review excerpt: "Other issues I ran into in the past: -Their salesman guaranteed a battery credit for my install from the utility, which I never received (Forme did make me whole on..."
Price & financing transparency
Price Transparency6.8/10
Reviewers are generally positive about pricing clarity and describe the company as reasonably priced in some cases. Still, a few complaints mention price increases after agreement, which keeps this category mixed overall.Solar.com's composite of published customer feedback, not a customer quote
Reasonable pricing. Several reviewers describe the pricing as reasonable or say the final project cost came in lower after the system was scaled back. Some also mention the team helped them think through savings and sizing without pushing them toward a larger build. Representative review excerpt: "We wound up even scaling back on the solar energy system size so the total project cost wound up being less than what we were going to get with Tesla."
Cost guidance. Reviewers say the team was detail-oriented and patient when explaining project costs and technical questions. That said, the category still shows a small number of complaints about pricing changes after terms were discussed. Representative review excerpt: "When it came to any inquiry and technical questions about initiating the Solar project, Bobby was very detail oriented and patient with us throughout the process."
Price increase complaint. A few reviewers report unexpected cost increases after a price had already been agreed upon. Those accounts point to occasional concerns about final price consistency and financing transparency. Representative review excerpt: "It is absurd to raise the price at all, let alone by almost 50% after a price has been agreed upon."
Communication & coordination
Communication7.7/10
Most reviewers describe the team as responsive, helpful, and willing to keep customers updated through the project. The main complaints are about delayed replies, follow-up gaps, and situations where customers felt their issue was not being actively managed.Solar.com's composite of published customer feedback, not a customer quote
Responsive contacts. Many reviewers say their main contacts answered questions and stayed involved through the project. Several also note that the team checked in after completion to make sure everything was working properly. Representative review excerpt: "Nilda and Bobby Singh were my main points of contact and were able to answer the majority of my questions."
Project updates. Some reviewers report that the company kept them updated when permit steps took longer than expected and handled the coordination well. This suggests communication is often a strength during active projects. Representative review excerpt: "There were a few permit steps that took longer than expected but they kept me updated and handled it."
Follow-up gaps. A smaller set of reviewers say communication broke down after an issue came up, including long periods without a response. These complaints focus on follow-through and project ownership rather than the initial sales contact. Representative review excerpt: "Forme's response claims they "
Timeline reliability
Timeline Reliability7.2/10
Reviewers often say the process moved along well once permits or early steps were resolved. Still, several complaints mention installation delays, scheduling misses, or timelines that did not match what had been discussed upfront.Solar.com's composite of published customer feedback, not a customer quote
Permit delays handled. Some reviewers say permit steps took longer than expected but the company kept them informed and moved the project forward. In those accounts, the delay seems more like a process issue than a communication failure. Representative review excerpt: "There were a few permit steps that took longer than expected but they kept me updated and handled it."
Schedule followed through. Reviewers also describe crews staying on schedule once work started, with the project moving quickly after the waiting period. These comments suggest the company can be reliable once the job is underway. Representative review excerpt: "I enjoyed working with Mark who made sure the install crew stayed on schedule and treated our home and roof work with care."
Delayed installs. Some complaints describe longer-than-expected waits, including installation dates that slipped past the original estimate. The timing concerns appear tied to permitting, scheduling, and battery or install coordination. Representative review excerpt: "(At the time of signing the contract, we were told estimated time of installation was by Thanksgiving.) Leanne replied saying my home is ready to install with all the permits..."
Workmanship & site care
Workmanship8.1/10
Most reviewers describe the installation crews as professional, careful, and respectful of the home. The complaint pattern is smaller but includes reports of roof issues, incorrect equipment, and post-install fixes that needed more attention.Solar.com's composite of published customer feedback, not a customer quote
Clean, professional crews. Reviewers frequently say the installation looked professional and the crew kept the work area clean. Several also mention courteous behavior and care taken around the roof and home. Representative review excerpt: "The installation looks extremely professional/clean."
Respect for the property. Some reviewers say the team treated the home with care and cleaned up after the installation was complete. These comments point to generally solid site behavior during the work itself. Representative review excerpt: "They were courteous and respectful, and they made sure to clean up after themselves once the installation was complete."
Installation corrections. A few complaints mention issues such as incorrect components, battery setup problems, or roof-related damage that required follow-up. Those reviews suggest workmanship is usually praised, but not uniformly problem-free. Representative review excerpt: "they installed the panels fine but it seems the microinverter which converts the power was incorrect as well as the fuse box installation."
Long-term support & performance
Long-Term Support7.7/10
This is the weakest category in the review set. While many reviewers report good post-install support and solid early system performance, a noticeable number describe repair delays, service follow-up problems, and concerns after installation.Solar.com's composite of published customer feedback, not a customer quote
Positive early performance. Some reviewers say their panels were up and working quickly and that the system performance met expectations right after installation. Others note helpful post-install check-ins and clear explanations about how the system works. Representative review excerpt: "Within 2 hours all of our panels were up and working."
Helpful support when available. Reviewers also describe the team as communicative and willing to answer technical questions after the job was done. That suggests support can be strong when the case is moving normally. Representative review excerpt: "The customer service is excellent, the team is communicative, friendly, honest, and happy to answer any questions and explain how this solar/battery/NEM thing works."
Repair and service issues. Several complaints describe delays getting repairs scheduled, repeated follow-up attempts, or problems that appeared after installation and needed more support. This category has enough negative feedback to make post-install service a meaningful watch-out. Representative review excerpt: "Have been trying for 2+ months to get them to do a repair from a leak and they keep giving me the run around in terms of scheduling."
How this is built: category scores and summaries weigh the company's full published rating record (104 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.