Gilmore Heating & Air Reviews

Reviewers are split on the sales experience: many describe explanations as clear, honest, and low-pressure, while a meaningful set raises concerns about proposal accuracy, scope mismatches, or expectations that did not hold up later. The overall pattern is mixed, leaning positive on communication but with enough complaints to keep confidence in the sales process uneven.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure sales conversations. Many reviewers say the sales team explained options well, answered questions, and did not pressure them into a decision. These comments describe an informative process that helped customers understand what was being recommended. Representative review excerpt: "I felt that he really listened to me and was not one to pressure me to buy something that I did not need."

Proposal or scope concerns. Some reviewers report that the quoted work or recommended solution did not match what they later needed or received. These comments suggest uneven proposal quality and occasional dissatisfaction with how expectations were set. Representative review excerpt: "We ended up going with another contractor with 30+ yrs of experience and it was a totally different experience."

Helpful but incomplete experience. A few reviews praise the interaction with sales while still noting a later issue that reduced confidence in the overall experience. That makes the category feel positive in tone but not consistently clean. Representative review excerpt: "Had a great sales experience but at our very first warranty inspection, the plumbing tech shredded our water heater insulation, snapped our bands that held the insulation around the heater..."

This is the weakest-rated area in the review corpus. While some customers say pricing stayed close to the estimate or that financing helped, many more report high charges, unclear labor or parts costs, refund concerns, and other pricing frustrations, including sensitivity around rebate or incentive timing.Solar.com's composite of published customer feedback, not a customer quote

High or unclear charges. A large share of complaints focus on charges that felt too high, especially around labor, parts, or follow-up work. Reviewers also describe surprise costs and pricing terms that they felt were not clearly explained. Representative review excerpt: "The coolant is leaking, that was like $2-4k, board is bad, $1300 plus installation, there were a couple others in there for like $9k and $13k."

Cost concerns tied to service issues. Some reviews connect cost concerns with broader service problems, saying the experience felt costly relative to what was delivered. In these cases, pricing dissatisfaction appears alongside workmanship or follow-up complaints. Representative review excerpt: "Had a great sales experience but at our very first warranty inspection, the plumbing tech shredded our water heater insulation, snapped our bands that held the insulation around the heater..."

Fair pricing and helpful payment options. Some reviewers say the final price matched the estimate, financing was helpful, or payment options made the project easier to manage. These comments indicate that pricing was straightforward for a portion of customers. Representative review excerpt: "Financing options were very helpful."

Communication is generally viewed more favorably than not, with many reviewers praising clear explanations, responsiveness, and helpful updates. Even so, there are repeated complaints about missed callbacks, cancellations, poor follow-through, and occasional confusion about what was being scheduled or needed.Solar.com's composite of published customer feedback, not a customer quote

Responsive and informative staff. Many reviewers say technicians and office staff explained the work clearly, answered questions, and kept them updated during the job. These comments describe a generally attentive and well-coordinated service experience. Representative review excerpt: "Chris explained everything before starting and made space for asking questions."

Follow-through and scheduling gaps. Some customers report cancellations, delayed callbacks, or trouble reaching the company after an appointment was set. These reviews suggest coordination can break down, especially when follow-up is needed. Representative review excerpt: "Though the company has often (over the last 3 years) cancelled previously arranged club checkup appointments the day of, citing "technician emergency"."

Timeline feedback is mixed. Reviewers often praise quick scheduling, same-day completion, and well-run installs, but others report cancellations, missed timing windows, permitting or inspection confusion, and frustration when work did not progress as expected.Solar.com's composite of published customer feedback, not a customer quote

Fast scheduling and same-day work. Several reviewers say the company moved quickly, scheduled promptly, and completed work the same day when possible. These comments point to strong responsiveness when timing is going well. Representative review excerpt: "Since the moment I reached out for information they were polite, empathetic of my situation (110 degree weather and no AC) and scheduled an appt for me the next morning."

Cancellations and timing problems. Some reviewers describe day-of cancellations, missed appointment expectations, or issues around inspections and permitting. These complaints suggest that schedule reliability is uneven across jobs. Representative review excerpt: "Though the company has often (over the last 3 years) cancelled previously arranged club checkup appointments the day of, citing "technician emergency"."

Workmanship is a clear strength in the review set. Most customers describe the crews as professional, careful, and thorough, with good cleanup and strong problem-solving on site, though a smaller set reports debris, damage, leaks, or incomplete work that needed attention later.Solar.com's composite of published customer feedback, not a customer quote

Professional installation and cleanup. Most reviewers describe the installation crews as skilled, courteous, and careful with the home. Cleanup and attention to detail are common positives in this category. Representative review excerpt: "When you climbed my roof (3 stories up) to help complete the installation, I was so impressed."

Damage or incomplete work concerns. A smaller group reports issues such as cleanup misses, leaks, damaged insulation, or work that needed correction after the visit. These complaints do not dominate the category, but they are serious when they appear. Representative review excerpt: "Had a great sales experience but at our very first warranty inspection, the plumbing tech shredded our water heater insulation, snapped our bands that held the insulation around the heater..."

Post-install support lands in mixed territory. Many reviewers report successful repairs, helpful maintenance, and responsive follow-up, but a substantial number describe unresolved system problems, repeat service visits, warranty frustrations, or equipment issues appearing after installation.Solar.com's composite of published customer feedback, not a customer quote

Helpful post-install service. Positive reviews say the company fixed problems quickly, handled maintenance, and provided follow-up support that restored confidence in the system. Some customers specifically note timely problem resolution after the initial job. Representative review excerpt: "Cory was great, he fixed the problem."

Post-install issues and follow-up gaps. Negative reviews describe systems not working as expected after service, repeat visits without a clear fix, or dissatisfaction with how warranty needs were handled. These comments make post-install support an area with notable risk. Representative review excerpt: "A/c was installed 1 year ago with gilmore they came for a final inspection on Monday and my a/c stopped working."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.