Global Energy Reviews

Reviewers generally describe the sales process as clear, patient, and informative. Most feedback says questions were answered plainly and expectations were set during the proposal stage, though a small number of reviewers report pressure or incomplete follow-through.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Many reviewers say the team took time to answer questions and explain the process in plain language, which helped set expectations early. Representative review excerpt: "From the beginning, he took the time to answer every question I had, gave me plenty of information, and walked me through every step of the process without ever making..."

Patient, low-pressure guidance. Some reviewers describe the sales conversation as patient and easy to relay to family members, with the team walking them through the decision step by step. Representative review excerpt: "I handled all the discussions on my parents' behalf, and the HEG team made that easy, they were patient, explained everything in plain language I could pass along to my..."

Pressure or incomplete follow-through. A small number of reviewers report aggressive upselling or that a consultation was not fully completed after initial paperwork was started. Representative review excerpt: "Two weeks ago, I received a call from one of their operators who aggressively tried to pressure me into purchasing 21 additional solar panels--on top of the 24 I already..."

Reviewers mostly say pricing, rebates, and financing were explained clearly and that the process did not produce many surprises. A limited number of comments point to incentive timing or utility-related delays affecting the final experience.Solar.com's composite of published customer feedback, not a customer quote

No-surprises pricing. Reviewers frequently say the team communicated costs clearly and kept the process straightforward, which reduced surprise charges or confusion. Representative review excerpt: "We've all had nightmare contractor experiences and these guys communicated everything every step of the way so there were no surprises and they communicated so well that I knew exactly..."

Rebates and incentives explained. Several reviewers say they were walked through rebates and incentive programs, and some describe the end result as fully covered or very low out of pocket. Representative review excerpt: "Best part—it didn’t cost me anything, thanks to all the rebates and programs Steven walked me through."

Incentive timing delays. A small number of reviewers note that utility or rebate timing delayed final approval and affected the timing of rebates or credits. Representative review excerpt: "The only hiccup was the timeline with the utility companies, which delayed getting everything fully approved and impacted our rebates/credits."

Feedback on communication is mostly positive, with reviewers praising responsiveness, clear updates, and helpful coordination across steps. The main complaint pattern is missed follow-up or trouble getting help at the end of the process.Solar.com's composite of published customer feedback, not a customer quote

Clear, frequent updates. Many reviewers say the company communicated at every step so they knew what was happening and what to expect next. Representative review excerpt: "We've all had nightmare contractor experiences and these guys communicated everything every step of the way so there were no surprises and they communicated so well that I knew exactly..."

Responsive and flexible. Reviewers also mention clear explanations, thoughtful answers, and occasional flexibility on installation details or scheduling changes. Representative review excerpt: "Mark took the time to explain every step of the process, answered all my questions clearly, and helped me choose the best system for my home and energy needs."

Missed follow-up. A small number of reviewers report calls not being returned or a consultation not being completed, especially when trying to finish later-stage tasks. Representative review excerpt: "Cameron does not return calls or follow up."

Timeline feedback is more mixed than the other categories. Many reviewers say crews arrived on time and completed work efficiently, but a noticeable share describes delays tied to permits, utility steps, inspections, or activation.Solar.com's composite of published customer feedback, not a customer quote

On-time crew performance. Several reviewers say the scheduled work itself stayed on time and the crews completed installation efficiently once on site. Representative review excerpt: "When the schedule was set they stayed on time."

Delays in permits and utility steps. Some reviewers report long waits tied to permits, banks, utility approval, or rebate-related processing before the system was fully active. Representative review excerpt: "The only downside is waiting on permits and the banks, but that is not in their control"

Extended completion timelines. A smaller set of reviewers describe long project timelines or delayed activation, including cases where the process stretched out for months. Representative review excerpt: "It took months to jump through all the California solar rebate process."

Reviewers describe the installation crews as professional, careful, and respectful of the home. Complaints are rare, but there is one report of roof leakage around the panels that should be noted.Solar.com's composite of published customer feedback, not a customer quote

Professional installation crews. Many reviewers say the crews did first-class work, were professional on site, and handled the install efficiently. Representative review excerpt: "The professional installation crew did a first class job on installation."

Clean and respectful job sites. Reviewers also mention crews showing up on time, respecting the home, and keeping the work area clean and organized. Representative review excerpt: "The installation itself was smooth and efficient, and the crew was respectful of my property, keeping everything clean and organized throughout."

Roof leak complaint. One reviewer reports minor roof leaks around or under the panels after installation. Representative review excerpt: "From the beginning we have had minor leaks in the roof around/under panels."

Post-install feedback is largely positive, with reviewers saying systems are performing well and support remains helpful after turn-on. There are a few concerns about warranty coverage and the need for follow-up on equipment issues, but they are uncommon in the corpus.Solar.com's composite of published customer feedback, not a customer quote

System performance is working well. Many reviewers say their solar systems, batteries, or backup setups are working as expected after installation. Representative review excerpt: "The solar system, batteries, and everything else have been working perfectly."

Helpful post-install support. Some reviewers report getting follow-up help to refine settings and get more value from the system after it was turned on. Representative review excerpt: "Once I was up and running, their online team helped me several times to refine and optimize my settings to make sure I was getting the most out of my..."

Coverage dispute on a failed panel. A small number of reviewers say a problem panel was not treated as covered under the agreement. Representative review excerpt: "When we found a panel was not working they claimed it was not covered under the agreement."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.