Sales & proposal integrity
Sales Integrity7.1/10
Reviewers generally describe the sales process as honest, informative, and low-pressure, with proposals that set expectations clearly. Price and system-fit discussions are often described positively, though there is one complaint about a missed response to a potential customer.Solar.com's composite of published customer feedback, not a customer quote
Clear and helpful sales guidance. Reviewers say the sales team explained options well and set expectations in a straightforward way. Several describe the experience as honest and informative. Representative review excerpt: "100% great experience with the team at Good Energy Solar: the honest and informative sales person Kris, the helpful and efficient office person Monika, the hard working installers Robert and..."
Low-pressure proposal experience. Feedback also reflects comfort with the proposal process, including conservative production estimates and generally favorable expectations around the system design. Representative review excerpt: "He told us his energy production estimates would be conservative and indeed our panels produced quite a bit more than the minimum he predicted."
One missed response. A small number of reviews describe a missed follow-up to a potential customer, which suggests responsiveness can be inconsistent in isolated cases. Representative review excerpt: "Regardless of whether they figured the job was just too small, not getting back to a potential customer is bad customer service, no matter how you look at it."
Price & financing transparency
Price Transparency6.8/10
There are also comments that the company was straightforward about production expectations and project pricing, with no complaint pattern showing up in this category.Solar.com's composite of published customer feedback, not a customer quote
Costs described as reasonable. Reviewers frequently mention reasonable pricing and say the final cost felt fair for the project scope. Some also describe the pricing as clearly communicated during the sale process. Representative review excerpt: "2) reasonable cost 3) Good Energy has a professional staff who coordinated the Spanish roof tile removal, reinforcing of the waterproof membrane and reinstall of the tiles after the solar..."
Below-quote pricing comments. Several reviews say the quoted or delivered price came in below what they were expecting, and that this made the process feel transparent. Representative review excerpt: "providing top of the line solar panels, an installation cost way below what anyone else was quoting, easy to work with and always available to answer questions."
Communication & coordination
Communication7.2/10
Most reviewers describe the team as responsive, pleasant, and organized, with good handoffs across sales, office, and installation staff. A small number of comments point to missed replies, but the overall pattern is strong project coordination.Solar.com's composite of published customer feedback, not a customer quote
Responsive team follow-through. Customers often say the team responded quickly, answered questions, and did what they said they would do. Several reviews highlight dependable communication throughout the project. Representative review excerpt: "Aaron and John were very responsive and did what they said they were going to do."
Smooth handoffs across staff. Reviewers also mention helpful coordination between office staff, installers, and other project contacts, which made the process feel organized. Representative review excerpt: "100% great experience with the team at Good Energy Solar: the honest and informative sales person Kris, the helpful and efficient office person Monika, the hard working installers Robert and..."
Isolated communication miss. One review describes a lack of response to a potential customer, showing that communication is not perfect in every case. Representative review excerpt: "Regardless of whether they figured the job was just too small, not getting back to a potential customer is bad customer service, no matter how you look at it."
Timeline reliability
Timeline Reliability7.1/10
Reviewers generally report that projects moved forward on schedule, including prompt starts and quick activation once work was complete. Feedback also suggests the company handled permitting and related coordination without notable delay in the available reviews.Solar.com's composite of published customer feedback, not a customer quote
Quick project start. Several reviewers say the company moved quickly from initial contact to installation and activation. One customer reported being up and running within two weeks. Representative review excerpt: "The folks at Good Energy responded quickly to my initial request, were all very informative and pleasant, not too pushy, and within two weeks I was up and running."
Efficient completion. Other reviews describe the work as getting finished promptly and the system being brought online without unnecessary waiting. Representative review excerpt: "Aaron, Ryan, and the crew at Good Energy did a great job getting us up and running with a home solar system quickly."
Workmanship & site care
Workmanship7.5/10
Reviewers describe the installation crews as professional, careful, and hard working, with strong attention to roof and site details. Comments also mention thoughtful planning around roof constraints and clean coordination of related construction steps.Solar.com's composite of published customer feedback, not a customer quote
Professional installation crews. Customers frequently praise the installers for being hard working and professional during the job. The overall installation experience is described positively in multiple reviews. Representative review excerpt: "100% great experience with the team at Good Energy Solar: the honest and informative sales person Kris, the helpful and efficient office person Monika, the hard working installers Robert and..."
Careful roof coordination. Reviewers note careful planning around roof placement and related construction work, including tile removal and membrane reinforcement where needed. Representative review excerpt: "2) reasonable cost 3) Good Energy has a professional staff who coordinated the Spanish roof tile removal, reinforcing of the waterproof membrane and reinstall of the tiles after the solar..."
Long-term support & performance
Long-Term Support7.6/10
This category is especially strong, with reviewers describing dependable system production, useful battery backup, and solid performance after installation. Comments also indicate that the system continued to perform well during outages and weather, with no complaint pattern in the reviewed material.Solar.com's composite of published customer feedback, not a customer quote
Reliable post-install performance. Reviewers report that their systems continued operating as expected after installation, including stable performance through weather and everyday use. Representative review excerpt: "We have had the usual wind through the canyon, and lots of rain this year, and all is well (as you would expect if you look at the rock solid..."
Battery backup worked in outages. Several customers say the system or battery delivered seamless backup power during outages, reinforcing confidence in long-term performance. Representative review excerpt: "Two power outages since the system was completed in June have proven this as we had seamless power to those critical items we elected to have supported by the battery."
How this is built: category scores and summaries weigh the company's full published rating record (13 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.