Got Watts Electric & Solar Reviews

Reviewers generally describe the sales process as clear, patient, and helpful, with representatives taking time to explain equipment choices and proposal details. The category is strongly positive overall, with a rare complaint pattern rather than a broad theme.Solar.com's composite of published customer feedback, not a customer quote

Helpful guidance on equipment and scope. Reviewers say the sales team helped them choose appropriate equipment and stayed involved through the installation and permission-to-operate process. Representative review excerpt: "She helped us make the right equipment decisions and then stayed with us when needed through the whole installation and permission to operate process."

Prompt, detailed quote follow-up. Several reviewers describe the quoting process as responsive and informative, including follow-up after the initial proposal and explanations that went beyond normal business hours. Representative review excerpt: "Jarrett, my initial point of contact, was prompt in providing a quote, and took time to explain it even past the regular working hours."

Rare concern about expectations. A small number of reviewers report disappointment that the system did not perform as expected and that support felt limited after the sale. Representative review excerpt: "So while as others have said, they are pleasant, and easy to work with, don't expect the system to work as advertised, or for them to provide good support."

Reviewers mostly describe pricing and financing discussions as straightforward, with several noting helpful explanations and assistance arranging project funding. A smaller set of comments points to concern about cost clarity or pricing expectations, so this category reads as positive-to-mixed.Solar.com's composite of published customer feedback, not a customer quote

Helpful financing and estimates. Reviewers say staff helped connect them with financing options and coordinated estimates for related project needs. Representative review excerpt: "He helped get estimates from roofers and connected me with TCU for project loans."

Clear, low-pressure explanations. Multiple reviewers describe the team as knowledgeable and willing to answer questions thoroughly without pushy tactics. Representative review excerpt: "Jarrett and Jeremy were incredibly knowledgeable during the initial process, answering every question thoroughly without any pushy tactics."

Some cost concerns. A small number of reviews raise concern about pricing or billing expectations, including comments that suggest the final cost felt less transparent than hoped. Representative review excerpt: "I called a plumber and he was here for 2 hours, replaced both pumps, electric connection on one of the outlets and charged me $230 plus the pump costs."

Reviewers overwhelmingly describe the team as responsive, organized, and easy to reach during projects. Most comments focus on good handoffs, clear updates, and project managers who follow through, while only a few reviews mention communication frustrations.Solar.com's composite of published customer feedback, not a customer quote

Responsive project management. Reviewers say project managers were patient, attentive, and reliable about following through on commitments. Representative review excerpt: "Dan was our project manager and was absolutely fantastic—patient, smart, and always followed through on every commitment."

Helpful status updates. Several reviewers mention that online updates and regular communication made it easier to track project progress. Representative review excerpt: "Their online project updates were especially helpful for people like me who want to know where things stand throughout the project."

A few support complaints. A small number of reviewers describe communication lapses or responses that felt unhelpful when they needed support after installation. Representative review excerpt: "The response I got from last November via email made it sound like it was my fault for not operating the transfer switch correctly."

Most reviewers report that projects moved forward at a steady pace and that the company managed installation and permitting steps without major disruption. The overall pattern is positive, though there are occasional notes about scheduling delays or longer-than-expected wait times.Solar.com's composite of published customer feedback, not a customer quote

Smooth installation flow. Reviewers say the installation process generally stayed on track and was handled with minimal disruption to the household. Representative review excerpt: "I did not hesitate if I had to step away for a few hours during the install and realistically I did not need to be there for any of it."

Stayed involved through permitting. Some reviewers specifically note that staff stayed engaged through installation and the permission-to-operate process. Representative review excerpt: "She helped us make the right equipment decisions and then stayed with us when needed through the whole installation and permission to operate process."

Occasional scheduling delays. A few reviews mention that appointments or next steps could take several days to schedule. Representative review excerpt: "May take several days to schedule an appointment."

Reviewers mostly describe the crews as professional, efficient, and careful in the home. Comments frequently mention clean installations and respectful site behavior, while a small number of complaints suggest isolated issues rather than a recurring pattern.Solar.com's composite of published customer feedback, not a customer quote

Professional, careful crews. Reviewers say the installation teams were knowledgeable, respectful, and careful while working in the home. Representative review excerpt: "Mark, the electrician, was knowledgeable, professional, and great to work with, and the entire installation crew was efficient, respectful, and careful in our home."

Clean, efficient installs. Several comments describe the installation work as efficient and well executed, with attention to finishing details. Representative review excerpt: "The installation crew, including Joe, John, James, and Marc, was professional and efficient."

Isolated site-care complaints. A small number of reviews mention problems that were not consistent with the mostly positive workmanship feedback, indicating occasional dissatisfaction with the field experience. Representative review excerpt: "Initially, I thought Got Watts is great after they replaced my subpanel, installed the manual transfer switch, and installed the EV Charger."

This is the weakest category in the review set. Many reviewers report positive post-install experiences, including follow-up service and systems operating as expected, but the score suggests that support after turn-on is less consistently praised than the rest of the experience.Solar.com's composite of published customer feedback, not a customer quote

Post-install help is reported. Some reviewers say the company returned to address unrelated electrical issues after installation, which they appreciated. Representative review excerpt: "And, a week after installation, I had an unrelated electrical issue happen, and Got Watts sent their team out to fix the issue, even though we WEREN'T in their normal..."

System performance noted positively. Several reviewers report that the system was up and running and producing power after installation-related work was completed. Representative review excerpt: "The system is up and running (after a Tesla battery replacement) and generating power!"

Support concerns do appear. A smaller set of reviews says the system did not work as expected or that support after installation was not as strong as hoped. Representative review excerpt: "So while as others have said, they are pleasant, and easy to work with, don't expect the system to work as advertised, or for them to provide good support."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.