Green Home Systems Reviews

Reviewers are split on sales clarity and proposal quality, with some describing thorough explanations and professional consultations. But complaints are substantial, and many reviewers report mismatches between expectations and what was delivered, along with cases of no-shows, delays, and projects that did not match the original plan.Solar.com's composite of published customer feedback, not a customer quote

Proposal and expectation gaps. Other reviewers report that the project did not align with what was discussed or planned, including missed appointments, paperwork delays, and systems placed differently than expected. Representative review excerpt: "Here's what I've experienced: 2x no-shows on the install date, a failed inspection, a two-month delay on PTO paperwork they never started, two defective batteries, four reschedules of a single..."

Professional first impression. A number of reviews describe the initial consultation as professional and knowledgeable, although that positive experience is offset by a sizeable complaint pattern. Representative review excerpt: "From the first consultation, their team showed outstanding, remarkable, extraordinary, world-class, and unparalleled professionalism and expertise."

Clear explanations. Some reviewers say the team took time to explain the process and answer questions, helping them understand the proposal before moving forward. Representative review excerpt: "They thoroughly explained why solar with my power company is not a good idea."

This is one of the weakest categories in the review set. Praise exists for upfront pricing and financing help, but many reviewers describe deposits, refunds, payment issues, and surprise cost or system changes as major pain points.Solar.com's composite of published customer feedback, not a customer quote

Deposit and response problems. Many reviewers report paying deposits or making payments and then experiencing long gaps in communication, refund frustration, or unresolved account issues. Representative review excerpt: "They take your deposit and stop responding."

Financing and budget fit. A few reviews describe helpful financing guidance, but the category overall is dominated by complaints about transparency and follow-through. Representative review excerpt: "Jeri worked with us to find the perfect financing to fit our budget so we could develop a plan to have our panels paid for in five years with payments..."

Upfront cost discussions. Some reviewers say costs were explained clearly and the financing process was simple enough to fit their budget. Representative review excerpt: "They followed their timelines and were Upfront with costs."

Reviewers frequently describe uneven communication and weak project coordination. Positive comments mention knowledgeable managers and clear step-by-step explanations, but many complaints focus on unanswered calls, slow updates, and handoffs that left customers unsure who was responsible.Solar.com's composite of published customer feedback, not a customer quote

Unanswered outreach. A common complaint is that customers could not get timely responses by phone, text, or email once problems came up. Representative review excerpt: "Now, they're not answering my texts and calls."

Coordination can work early on. A few reviewers describe a knowledgeable project manager who kept things moving, though that experience is not the norm across the review set. Representative review excerpt: "Once we made the decision to go solar we got a very knowledgeable Project Manager who was able to get the permits set up our panel upgrade, the only delay..."

Helpful guidance. Some reviewers say staff took time to walk them through each step and made the process feel manageable. Representative review excerpt: "They took the time to explain every step, answer all my questions, and ensure I felt confident in my choice."

Timeline reliability draws mixed but mostly negative feedback. Some reviewers say installation and permissions moved smoothly, while others report repeated reschedules, no-shows, slow paperwork, and projects stretching far longer than expected.Solar.com's composite of published customer feedback, not a customer quote

Repeated delays. Many reviewers describe long waits, missed install dates, and repeated scheduling changes before the system could be completed or activated. Representative review excerpt: "Six Months and Still No Installation!"

Permitting added time. A few reviews note that permit or permission steps took time even when the installation work itself was completed promptly. Representative review excerpt: "It took time to get permissions, but the installation team set it up in a day."

On-schedule experiences. Some customers report that installation stayed on schedule or finished quickly once approvals were in place. Representative review excerpt: "They helped me choose the right solar panels for my home, and the installation was smooth and on schedule."

Workmanship and site care are somewhat stronger than the coordination and pricing categories, but complaints still matter. Reviewers often praise professional crews, careful cleanup, and solid installation quality, while others report code issues, damage, and installs that did not match the plan.Solar.com's composite of published customer feedback, not a customer quote

Careful installation. Positive reviews describe efficient crews that treated the home with care and completed the work cleanly. Representative review excerpt: "The installation was flawless, with top-quality equipment, and the crew treated my home with care."

Site and code concerns. Some reviewers report workmanship problems such as code-related issues, damage to the home, or panels installed in the wrong location. Representative review excerpt: "Green Home Systems did not know the local code requirements for instance my county requires a engineering plan to sign off on the roof trusses and pictures of said trusses..."

Strong crew impressions. Other reviewers say the crew was punctual and respectful, but the category still includes a meaningful set of complaint reports. Representative review excerpt: "The installation crew was punctual, efficient, and respectful of my property."

Post-install support and performance are mixed, with many reviewers saying the system performed well once operating. However, there are also numerous reports of inverter issues, support gaps, and difficulty getting help after installation or during warranty-related follow-up.Solar.com's composite of published customer feedback, not a customer quote

Good production reports. Some reviewers say the system performed as promised and produced steady value after activation. Representative review excerpt: "Since the system went live, it has performed exactly as promised, if not better."

Support and repair issues. Other reviewers describe problems getting help after the install, including system failures and difficulty reaching the company for follow-up service. Representative review excerpt: "Phone says "

Strong results for some customers. A number of reviews report satisfying long-term output, but that is balanced by a large complaint volume around support and post-install responsiveness. Representative review excerpt: "Almost a year now and very satisfied it produces far more than I can use so selling the excess to SCE."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.