Sales & proposal integrity
Sales Integrity4.9/10
Reviewers give a mixed-to-negative picture of the sales and proposal process. Some describe clear written quotes and efficient, helpful estimating, while others say the initial pitch overstated needed work or shifted once the job was underway.Solar.com's composite of published customer feedback, not a customer quote
Concerns about inflated scope. Other reviewers say the sales conversation included recommendations for extra work or higher-cost repairs that did not match their expectations, creating doubt about the proposal process.
Clear written proposals. A few reviewers say they received professional, written quotes and felt comfortable moving ahead because the scope and pricing were laid out clearly. Representative review excerpt: "Although I received quotes higher and lower than what I received from this company (and it was in written on a professional draft contract), I went with this company."
Helpful estimate and quick start. Some customers report prompt scheduling and fast quoting for smaller electrical projects, with the estimate process leading directly into the work. Representative review excerpt: "I also needed an outlet installed in the hallway where there were no outlets near by (also with own dedicated circuit) John was quick to call me and schedule an..."
Price & financing transparency
Price Transparency4.3/10
Pricing feedback trends negative overall, with many reviewers describing surprise charges, estimates that changed after the visit, or bills that felt higher than expected. A smaller set of customers says pricing was fair or that refunds were handled when requested.Solar.com's composite of published customer feedback, not a customer quote
Unexpected or escalating charges. Many complaints focus on estimates that changed once the technician arrived, charges that seemed high for the time spent, and bills that customers say were not clearly explained up front. Representative review excerpt: "Technician came and eventually resolved problem - issue is that a "free estimate" became first $200 to install the 2 out-dated units then a problem discovery/repair of the electrical circuit..."
Fair pricing reported by some. A few reviewers say the pricing felt reasonable for the work performed, including cases where they felt the company was transparent about the cost before moving forward. Representative review excerpt: "We mentioned a worry that we had about a circuit panel that was 30 years old; he quoted an extremely fair price to replace it and he did that by..."
Refunds described. One reviewer says a refund was eventually issued after they asked for it, suggesting at least some follow-through when billing issues arose. Representative review excerpt: "He was not a happy camper when we asked for a refund, but he obliged and we received a check in the mail 4 days later!"
Communication & coordination
Communication6.1/10
Communication is a clearer strength than pricing, though not uniformly consistent. Reviewers often mention responsive scheduling, clear updates, and helpful service, but a meaningful minority describe missed callbacks or difficulty reaching the office after problems came up.Solar.com's composite of published customer feedback, not a customer quote
Responsive and easy to schedule. Several reviewers say appointments were set quickly and that they received useful updates about arrival timing before the work began. Representative review excerpt: "I also needed an outlet installed in the hallway where there were no outlets near by (also with own dedicated circuit) John was quick to call me and schedule an..."
Clear communication on site. Some customers describe technicians as communicative and straightforward while completing the work and explaining what was happening. Representative review excerpt: "He showed up, was excellent with communication and got everything I needed done!"
Missed callbacks and slow follow-up. Other reviewers report unanswered calls, promised callbacks that never happened, or having to escalate matters to the office to get a response. Representative review excerpt: "After paying Juan for most of the contracted work; he at first became slow at responding to saying he would call me back in 15 minutes and never did."
Timeline reliability
Timeline Reliability5.8/10
Timing feedback is mixed. Some reviewers say work was completed on schedule and that appointments were handled well, but others describe late arrivals, no-shows, or delays that disrupted their plans.Solar.com's composite of published customer feedback, not a customer quote
Late arrivals and missed windows. Other reviewers say they waited well past the scheduled appointment time or had service delays that left them needing to contact the office. Representative review excerpt: "So, I rearranged my Sunday schedule and after waiting 2 hours past my appointment time for an electrician to arrive I decided to call their office."
On-time service reported. A few reviewers say the technician arrived when expected and finished the job in a timely manner. Representative review excerpt: "The technician showed up on time, completed the job in a timely manner and cleaned up when he was finished."
Efficient completion. Some customers describe projects that moved quickly once the visit began, with the work wrapped up without major delay. Representative review excerpt: "Although I received quotes higher and lower than what I received from this company (and it was in written on a professional draft contract), I went with this company."
Workmanship & site care
Workmanship6.8/10
Reviewers generally describe solid workmanship, professional crews, and competent repairs. At the same time, a smaller set of complaints points to disputed fixes, concerns about professionalism, and situations where the final scope or charge did not match what customers expected.Solar.com's composite of published customer feedback, not a customer quote
Competent, fast repairs. Several reviewers say the work was completed competently and that the crew handled multiple fixes efficiently. Representative review excerpt: "Good communication, fixed several several items where I had deferred maintenance, and did a fast competent job"
Broad installation experience. Customers also mention a range of completed electrical tasks, including outlets, lighting, fans, and breaker-related work, without reporting workmanship issues in those cases. Representative review excerpt: "We did some can lights and bathroom fans."
Some disputed workmanship experiences. A few reviewers describe jobs that felt incomplete, mismatched, or handled in a way that raised concerns about professionalism and whether the repair matched the initial explanation. Representative review excerpt: "Eric came out and switched out a couple of cheap light switches that didn't even match which took all of 20 minutes and charged 285.00 - never again with these..."
Long-term support & performance
Long-Term Support7.0/10
Post-install feedback is the strongest area in the review set. Reviewers mostly describe prompt help, useful follow-up, and issues that were ultimately resolved, with little evidence of sustained complaint patterns in this category.Solar.com's composite of published customer feedback, not a customer quote
Prompt help after the job. Some customers say they continued to rely on the company for fast support when electrical issues came up later. Representative review excerpt: "He has always been our go to guy just given his prompt help and support when we really need it."
Problems eventually resolved. Reviewers mention situations where the electrician kept working through the issue until the underlying problem was identified and addressed. Representative review excerpt: "I felt bad for the electrician who came 3 times before he finally figured out that the problem was an appliance and not the circuit beaker."
Clear post-service communication. Customers also report that they were kept informed about what was needed and what had been done after service visits. Representative review excerpt: "He took care of my issues, and communicated everything I needed to know."
How this is built: category scores and summaries weigh the company's full published rating record, the most recent and most relevant review texts, and recurring feedback themes verified acrossYelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.