Ground Up Builders Reviews

Reviewers mostly describe clear, thorough proposals and say the company was honest about scope and contingencies. A smaller set of complaints focuses on pricing concerns, pressure, or proposals that felt unclear or unprofessional.Solar.com's composite of published customer feedback, not a customer quote

Clear scope and follow-through. Many reviewers say proposals were detailed and expectations were explained well, including how unexpected issues would be handled. Several also report that the work matched the original plan without surprise change orders. Representative review excerpt: "There wasn't a single change order, even when there was an unexpected issue with the sewer line - he explained that the contingency would cover the additional costs."

Honest estimate comparisons. Some reviewers report that the company’s thoroughness helped them see where another quote was incomplete or overpriced. These reviews frame the sales process as informative rather than pushy. Representative review excerpt: "Thanks to their honesty and thoroughness, I discovered that the big company's quote was not only overpriced but also wouldn't have fully solved the problem."

Watch-out on proposal confidence. A few complaints say the initial pricing or proposal process felt off, including concerns about pressure, vague explanations, or professionalism during quoting. These comments suggest the sales experience is not uniformly smooth. Representative review excerpt: "He said he would provide me a detail proposal to explain his outrageous original price."

Reviews lean positive on pricing clarity, with some customers saying final costs stayed aligned with expectations and contingency language helped manage surprises. At the same time, complaints do appear around unclear pricing, surprise quote changes, and financing or deposit concerns.Solar.com's composite of published customer feedback, not a customer quote

Costs stayed predictable. Several reviewers say there were no surprise change orders and that added costs were explained in advance when issues came up. These customers describe the pricing process as straightforward. Representative review excerpt: "There wasn't a single change order, even when there was an unexpected issue with the sewer line - he explained that the contingency would cover the additional costs."

Perceived value in the quote. Some reviewers say the company’s quote felt fair or more complete after they compared it to another bid. They describe the pricing conversation as honest and useful for understanding the scope. Representative review excerpt: "Thanks to their honesty and thoroughness, I discovered that the big company's quote was not only overpriced but also wouldn't have fully solved the problem."

Watch-out on quote changes and pressure. Complaints mention surprise pricing, late quote changes, and feeling boxed in once work had already started. A few reviews also describe the pricing discussion as stressful or difficult to manage. Representative review excerpt: "I had no other option but to accept the new quote because the roof was already off and did not want to risk further damage."

Reviewers commonly describe strong responsiveness, hands-on coordination, and clear updates through the project. Complaint patterns are less common, but some reviewers report missed callbacks, weak follow-up, or communication breaking down when problems arose.Solar.com's composite of published customer feedback, not a customer quote

Responsive and proactive. Many reviewers say the team stayed in touch, answered questions, and handled issues directly. Some specifically note in-person follow-up and quick email responses. Representative review excerpt: "He drove over in person time and again to resolve the issues and speed up the process for us."

Professional project handling. Customers also describe the crew as courteous and organized, with work moving smoothly and updates coming throughout the process. These reviews emphasize coordination across the project team. Representative review excerpt: "They finished ahead of schedule, communication was great throughout the process, and every single worker we interacted with was professional, kind and courteous."

Watch-out on follow-up gaps. A smaller group says callbacks were slow or missing and that they had to chase updates themselves. In those reviews, communication problems were part of a broader project frustration. Representative review excerpt: "He never got back to me, I had to ask him if was sending a quote and he told me no."

Many reviewers say jobs finished on time or even ahead of schedule, and some describe the company as responsive when delays threatened the timeline. Complaints still show up around long delays, missed callbacks, and projects that took far longer than promised.Solar.com's composite of published customer feedback, not a customer quote

Often on or ahead of schedule. Several reviewers report that the project finished ahead of schedule or moved along faster than expected. These customers tie timing performance to good coordination and steady progress. Representative review excerpt: "They finished ahead of schedule, communication was great throughout the process, and every single worker we interacted with was professional, kind and courteous."

Hands-on problem solving. Some reviewers say the team made extra trips or stepped in to keep the work moving when issues came up. These accounts describe active effort to reduce delays. Representative review excerpt: "He drove over in person time and again to resolve the issues and speed up the process for us."

Watch-out on delays. A smaller set of complaints describes major schedule overruns, slow callbacks, or long waits before issues were resolved. These reviews suggest timeline performance can break down when complications arise. Representative review excerpt: "The job took 5 times longer than promised Never completed the work , and left us with expensive repairs we had to do becuase of breaking our expensive marble."

This is one of the strongest categories in the review set, with many customers praising careful installation, professional crews, and clean job sites. Still, a small number of complaints mention property damage, incomplete work, or concerns about subcontracted work and follow-up repairs.Solar.com's composite of published customer feedback, not a customer quote

Professional, careful crews. Reviewers frequently describe the crew as skilled, respectful, and clean, with booties used indoors and cleanup happening after the work. Many comments focus on workmanship quality and a tidy job site. Representative review excerpt: "His team of painters, tile installers, plumbers, handymen, and more — are all so kind, skilled, professional, and respectful-- always putting on booties before entering and cleaning up after themselves..."

Strong finished results. Some customers highlight the quality of the completed project and say the work met or exceeded expectations. These reviews point to solid execution across different parts of the job. Representative review excerpt: "He created a tiered backyard oasis on a steep yard, which included a beautiful wooden deck on one level, and then stairs down to a custom fire pit area and..."

Watch-out on damage or incomplete work. A few complaints say the project caused damage or was left unfinished, with some reviewers reporting repair costs afterward. These comments indicate that workmanship concerns, while less common, can be serious when they occur. Representative review excerpt: "The job took 5 times longer than promised Never completed the work , and left us with expensive repairs we had to do becuase of breaking our expensive marble."

Post-install feedback is more mixed than the earlier project phases. Some reviewers describe helpful follow-up and confidence in the team after installation, while others report repeated repair visits, lingering defects, or slow resolution of post-job issues.Solar.com's composite of published customer feedback, not a customer quote

Helpful after the install. Several reviewers say the company remained helpful and answered questions after the job was underway or completed. These comments frame the post-install experience as supportive. Representative review excerpt: "(2015) But after calling Ground Up, I found that so far they have been nothing but helpful and caring AND full of good answers to all my questions."

Confidence in follow-through. Some customers report that promised repair or replacement steps were explained clearly up front. In those reviews, the company’s follow-up is part of why they felt comfortable moving ahead. Representative review excerpt: "He sold me the system and informed me that because my particular roof titles, some tiles may get damaged during the installation, but they will replace them."

Watch-out on repair support. Complaints here mention repeated repair visits, slow fixes, or unresolved issues after completion. These reviews suggest that long-term support is less consistent than the installation experience. Representative review excerpt: "Don't use this company, they have been here to repair seals, on the doors windows over four times, plus the paint they used on the exterior bubbles up and peels..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.