Haven Energy Services Reviews

Reviewers most often describe the sales process as clear and informative, with many saying representatives explained the program, answered questions, and set expectations well. At the same time, a smaller but meaningful set of complaints centers on unclear contract terms, timing issues in paperwork, and confusing or overly aggressive sales framing.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Many reviewers say the sales team walked them through the process and addressed questions thoroughly, which helped the proposal feel understandable and organized. Representative review excerpt: "He explained everything to us, and answered all of our questions, and addressed any concerns we had."

Transparent guidance. Some customers describe the application and program details as easy to follow, with representatives taking time to explain what was needed and how the process worked. Representative review excerpt: "David took the time to walk me through all the details, answered my questions thoroughly, and made the whole application feel easy and transparent."

Contract and expectation concerns. Complaint patterns focus on unclear terms, delayed or mismatched contract dates, and expectations that were not fully spelled out up front. Representative review excerpt: "The sales person also told me when they sent me the contracts which included a date of Sept (I got the contracts in May previous)."

Feedback on pricing and financing is mixed. Some reviewers say the program terms or bill savings were explained well and felt worthwhile, while others report confusion about eligibility, loan terms, refund handling, or added costs tied to the setup.Solar.com's composite of published customer feedback, not a customer quote

Value and bill relief. Positive reviews say the arrangement helped reduce electric bills or provided meaningful bill relief once the system was in place. Representative review excerpt: "Like about 9 months from start to finish, but bottom line our electricity bill is a fraction of what it used to be."

Program terms explained. Some reviewers credit Haven with explaining the program and qualification process clearly, including how incentive timing and program requirements affected the outcome. Representative review excerpt: "Ezra Schroder at Haven was incredible in explaining the SGIP program through the CPUC and doing everything in his power to squeak us over the finish line to qualify us."

Financing and cost confusion. Complaints mention unclear income qualification rules, uncertainty about loan cancellation, refund questions, and situations where added wiring or setup costs changed the economics of the project. Representative review excerpt: "What they don't tell you is that you need to be income, qualified for several years."

Most reviewers describe Haven as responsive, helpful, and willing to answer questions during the project. Still, a noticeable share of complaints says updates slowed down, emails went unanswered, or customers were left unsure about next steps during long project stretches.Solar.com's composite of published customer feedback, not a customer quote

Responsive support. Many reviewers say staff were responsive on calls, listened to concerns, and worked to solve problems as they came up. Representative review excerpt: "Not only have they been responsive on each and every phone call, they listened to our current issues and relentlessly worked to solve an ongoing problem that had been created..."

Helpful coordination. Some customers describe the team as professional and communicative, with clear explanations that helped keep the project organized. Representative review excerpt: "Tiffany is doing a great job with communication!"

Slow or missing updates. Complaint patterns center on long gaps between communications, repeated follow-ups without meaningful updates, and confusion about who owned the next step. Representative review excerpt: "During that time, I have called customer service every week and sent multiple emails, but I have not received any meaningful updates."

Timeline feedback leans negative overall. Some reviewers say installation and inspections moved smoothly, but others report long waits, missed dates, and projects that took far longer than expected to reach completion or activation.Solar.com's composite of published customer feedback, not a customer quote

Smooth installs in some cases. Positive reviews note that equipment arrival, installation, and inspection-related steps moved along efficiently once the project reached the field stage. Representative review excerpt: "The equipment was delivered one day prior to installation and the crew of 2 showed up the next day to install."

Process expectations explained. A few reviewers say Haven was honest about permitting, funding wait times, and the possibility that the full process could take many months. Representative review excerpt: "Darren was honest about what the program can and cannot do, and about the waiting list for funds to become available and installation times possibly taking 12-18 months, but this..."

Delays and missed completion dates. Complaints describe projects that stretched on for months, unfinished work, and customers waiting well past the date they were told to expect completion or activation. Representative review excerpt: "What was agreed to was to be complete by the end of August of 2026 and as of this writing, closing in on the end of the month, it will..."

Workmanship reviews are mostly positive. Reviewers commonly praise professional installers, smooth installs, and careful treatment of the home, though a smaller number report property damage, incomplete work, or inspection-related problems that needed follow-up.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Many reviewers say the installation team was professional, respectful, and attentive to the home during the job. Representative review excerpt: "The installation itself went smoothly, and the team was professional, respectful, and attentive to our home."

Good install quality. Customers also describe battery and system installs as well done, with crews handling the job efficiently and cleanly. Representative review excerpt: "They did an excellent job with the battery installation and getting configured with my solar."

Damage and unfinished work. Complaint reports include damaged property, water marks, dropped equipment, and projects that were left incomplete or failed inspection before follow-up happened. Representative review excerpt: "Got a battery installed by a crew that was hired by Haven Energy, they did a horrible job and damaged my property."

Post-install feedback is generally positive about system performance and support, with many reviewers saying the battery or solar setup has worked well and that follow-up support has been strong. The main complaint pattern is that some customers were still waiting on service, activation, or corrective work after installation.Solar.com's composite of published customer feedback, not a customer quote

Support after install. Positive reviews say support after installation has been strong, with some customers describing the follow-through as excellent. Representative review excerpt: "Support since install has been impeccable."

System satisfaction. Some reviewers report being happy with the installed battery system and confident in the results after the project was finished. Representative review excerpt: "Haven Energy is a top quality company that installed my Franklin (top rated in the industry) solar battery backup."

Post-install delays. Complaints mention systems not turning on, incomplete work still needing attention, or long waits for follow-up service after installation. Representative review excerpt: "our house had solor panels all ready, batt pack was instal in 09/23/25 till this day december 2025.and our system still not turn on ."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.