Heck Electric Reviews

Reviewers mostly describe Heck Electric’s sales process as clear, honest, and helpful, with several noting straightforward explanations and practical guidance. A small number of reviews raise concerns about application timing and expectations tied to solar paperwork or savings outcomes.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure guidance. Reviewers frequently say the team explains options clearly and is professional and trustworthy during the proposal phase. Representative review excerpt: "“Trevor arrived on time and provided clear information about the work I need and my options ."

Honest, helpful interactions. Several customers describe the sales experience as honest, reasonable, and generous with time when discussing work or next steps. Representative review excerpt: "It is rare to find someone so genuinely honest and trustworthy in this line of work."

Application timing concern. One review describes a missed application deadline that affected the customer’s expected bill outcome, making this the main complaint pattern in this category. Representative review excerpt: "Heck failed to turn in our application on time and now our bill is as big if not more than it used to be."

Reviews are generally positive on pricing clarity and fairness, with customers often describing the work as reasonably priced. The limited complaint set centers on application timing and deposit-related frustration, so this category reads positive-to-mixed rather than uniformly strong.Solar.com's composite of published customer feedback, not a customer quote

Fair and reasonable pricing. Many reviewers say pricing felt fair and straightforward, and some mention timely service alongside the price discussion. Representative review excerpt: "Very professional on what they do, fair price, I would really recommend this company for any electric problem you have, thank you Trevor."

Responsive, timely service value. Customers also describe quick scheduling and prompt completion as part of the overall value they received. Representative review excerpt: "He was able to come out within a couple hours of contacting him."

Deposit and billing concerns. A small number of reviews mention lost deposit concerns or timing issues that affected billing expectations, so price transparency is not entirely complaint-free. Representative review excerpt: "I almost went with another solar company and even lost a $1,000 nonrefundable deposit, but I trusted my gut and backed out."

Communication is a clear strength in the review set, with many customers describing quick responses, follow-up, and professional coordination. The evidence is overwhelmingly positive, and only a very small amount of mixed feedback appears in this category.Solar.com's composite of published customer feedback, not a customer quote

Fast responses. Reviewers repeatedly say the team responds quickly to messages and can help on short notice when needed. Representative review excerpt: "Not only did Trevor respond very quickly to my message, but he was able to help on very short notice and maintained a positive and professional attitude the whole time."

Follow-through after the job. Customers also mention follow-up after work is completed to make sure everything is functioning properly. Representative review excerpt: "Yes, he followed up with me over the next couple days to make sure everything was working just fine."

Helpful even when timing changes. One reviewer says the team still offered advice and future help when schedules did not line up, which supports the coordination score. Representative review excerpt: "Unfortunately our timelines didn't line up but he still called and gave me great advice and offered help later on if it didn't work out for me."

Timeline feedback is mostly positive, with reviewers noting punctuality, responsiveness, and willingness to work people into the schedule. A small number of reviews point to permitting or application timing problems, so this category is strong but not perfect.Solar.com's composite of published customer feedback, not a customer quote

Punctual and dependable. Customers often describe the team as on time and able to get the job done as scheduled. Representative review excerpt: "He is on time, always gets the job done, and affordable."

Flexible scheduling. Reviewers also note that the company can work projects into its schedule and complete them in a reasonable timeframe. Representative review excerpt: "Worked me into his schedule and was very reasonable with pricing."

Application timing issue. One review says an application was not turned in on time, which created a billing-related problem tied to project timing. Representative review excerpt: "Heck failed to turn in our application on time and now our bill is as big if not more than it used to be."

Workmanship and site care stand out as a major strength. Reviewers consistently describe installations as neat, clean, professional, and detailed, with no meaningful complaint pattern showing up in the evidence used here.Solar.com's composite of published customer feedback, not a customer quote

Clean, professional installs. Customers frequently describe the installation work as fast, neat, clean, and professional. Representative review excerpt: "The installation was fast, neat, clean, and very professional."

Attention to detail. Several reviews mention diligence, knowledge, and thoughtful placement of equipment as part of the installation experience. Representative review excerpt: "I really appreciated his diligence and honesty about my options and I would highly recommend him for anyone needing electrical work done."

Relevant installation experience. Reviewers also say the team knew how to handle specific equipment and different home types, which supports confidence in the on-site work. Representative review excerpt: "He knew exactly how to install the Tesla charger, having done many of them before."

Post-install support is generally described positively, especially around follow-up, troubleshooting, and help after the system is running. A small number of reviews mention issues tied to application or equipment registration, so the category is positive with limited downside reports.Solar.com's composite of published customer feedback, not a customer quote

Post-install follow-up. Reviewers say the team checks back after the job to confirm that everything is working as expected. Representative review excerpt: "Yes, he followed up with me over the next couple days to make sure everything was working just fine."

Quick troubleshooting. Customers describe prompt service when problems arise, including fast diagnosis and repair of electrical issues. Representative review excerpt: "Trevor came as quickly as he could, fixed the problem, and even looked at another issue I had."

Registration or application concerns. A few reviews point to problems connected to application handling or equipment registration, which slightly tempers the otherwise positive support feedback. Representative review excerpt: "There advice was to spend another $10,000 for a battery because they messed up the application process."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.