Heritage Construction Services Reviews

Reviews of the sales process lean positive overall. Reviewers most often describe staff as informative, helpful, and not pushy, with several saying the proposal and signup process felt clear. There is one complaint about expectations not matching the job estimate, so the category is solid but not spotless.Solar.com's composite of published customer feedback, not a customer quote

Helpful, low-pressure sales. Reviewers commonly say the sales conversation felt informative and helpful rather than aggressive, and some specifically mention not feeling pressured to sign up. Representative review excerpt: "I don't really know how to explain how a person can be informative and helpful about their product without being a salesman or pushy, but that is exactly what Kenny..."

Clear guidance through signup. Several reviewers describe staff as supportive during the approval and onboarding process, saying they were helped through the steps and felt comfortable moving forward. Representative review excerpt: "The staff was very helpful and got me approved for my solar installation helping me throughout the process."

Expectation mismatch in one review. One reviewer reported a mismatch between the estimate and the work delivered, which suggests some inconsistency in proposal expectations. Representative review excerpt: "My installation ended up taking almost 5 months, which was not significantly longer than estimated, BUT it exceeded what I was promised by the other company- something that was very..."

Feedback on pricing and financing is mixed. Some reviewers say the process felt easy, stress-free, or competitively priced, while others report billing, refund, or contract issues tied to estimates and rebate timing. The complaint pattern is meaningful enough to keep this category in the mixed range.Solar.com's composite of published customer feedback, not a customer quote

Billing and contract complaints. Other reviewers report unresolved refund and billing concerns, along with disputes about contract changes when rebate timing shifted. Representative review excerpt: "We cant get any answers to where our refund is since they had been billing us for 5 months even though we never recieved service also we are supposed to..."

Positive value impressions. A few reviewers say the company made the process easy and stress free, and one reviewer says Heritage came in well below another quote. Representative review excerpt: "We appreciate Heritage for making this process easy and stress free."

Helpful with approvals. Some reviewers describe staff as helpful with approval steps and financing-related coordination during the install process. Representative review excerpt: "The staff was very helpful and got me approved for my solar installation helping me throughout the process."

Communication feedback is one of the weakest areas in the review set. Some customers say individuals stayed in touch, followed up, and helped keep the process moving, but many others describe missed calls, unanswered emails, and unclear ownership after the sale. The volume of complaints points to inconsistent coordination.Solar.com's composite of published customer feedback, not a customer quote

Frequent reachability complaints. Many reviewers say they could not get timely responses by phone or email, and some report losing track of who was handling their project. Representative review excerpt: "You can call and email this company 20x a day they will not answer and their office is abandoned."

Some staff stayed engaged. A few reviewers say named staff members were knowledgeable, followed up, and stayed in touch during the process. Representative review excerpt: "I also want to thank Brandon Wainwright and Brady Batten for being extremely knowledgeable, not abandoning me once they got the sale, following up where needed and staying in touch..."

Supportive experience for some customers. Several reviewers describe the process as easy and stress free, with helpful staff assisting them through the steps. Representative review excerpt: "We appreciate Heritage for making this process easy and stress free."

Timeline feedback is mixed and leans negative. Some reviewers say installation was quick and easy or that the crew worked efficiently, but others report long waits for completion and PTO, including delays lasting many months. The category suggests schedule reliability is inconsistent.Solar.com's composite of published customer feedback, not a customer quote

Extended project delays. Other reviewers report long completion timelines and slow PTO or activation progress, including projects stretching for many months. Representative review excerpt: "The process of getting my solar panels installed and getting the PTO was from February 2022 to September 2022."

Quick and easy for some installs. A few reviewers say the installation itself moved quickly and was handled efficiently. Representative review excerpt: "They made sure we got an awesome deal and the installation was quick and easy."

Efficient crew experience. Some customers describe the installation crew as courteous and professional, with the work moving smoothly once scheduled. Representative review excerpt: "The installation crew was courteous, professional, made installation seamless and efficient."

Workmanship reviews are moderately positive, with several customers describing courteous, professional crews and clean, efficient installations. At the same time, a few reviewers report damage concerns or placement issues that required follow-up. Overall, installation quality appears better than the coordination experience, but not uniformly strong.Solar.com's composite of published customer feedback, not a customer quote

Professional installation crews. Several reviewers say the crew was courteous, professional, and made the installation feel seamless and efficient. Representative review excerpt: "The installation crew was courteous, professional, made installation seamless and efficient."

Comfortable experience on site. Some customers describe the crew as making the process comfortable and manageable throughout the install. Representative review excerpt: "I cannot stress enough how comfortable Kenny and his crew made this entire process and I strongly recommend them to anyone who is considering solar for their home."

Damage and placement concerns. A small number of reviewers report home damage or placement issues that they say required additional follow-up after installation. Representative review excerpt: "When they wanted me to sign up they would constantly constantly call me, but now that they made damages to my home they can’t answer."

Post-installation support is viewed cautiously. The available review evidence is entirely complaint-based in this category, with customers describing unresolved refunds, inactive systems, disconnected contact lines, and difficulty getting help after the job was completed. This suggests support after activation is a recurring pain point in the review sample.Solar.com's composite of published customer feedback, not a customer quote

Inactive system reports. Some reviewers say their panels remained inactive for long periods and that they struggled to get status updates or service after installation. Representative review excerpt: "BEWARE ..Won't return calls, have had inactive solar panels on roof for nearly 6 months, Abel, Brody, Cathy, Lauren no one at this company can be trusted."

Refund and billing disputes. Other reviewers report billing continuing before service began and say they could not get clear answers about refunds. Representative review excerpt: "We cant get any answers to where our refund is since they had been billing us for 5 months even though we never recieved service also we are supposed to..."

Hard to reach after install. Reviewers also describe disconnected numbers or empty offices, which they say made post-install support difficult to access. Representative review excerpt: "Their office is completely empty and their phone number is disconnected"

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.