Highlands Energy Services Reviews

Reviewers give a mixed picture of the sales experience. Some describe helpful, money-saving interactions, while others report unsolicited outreach or expectations that did not match what was delivered.Solar.com's composite of published customer feedback, not a customer quote

Unwanted outreach and unmet expectations. Other reviewers report cold calls during the workday or say they were offered items they felt were not ultimately provided as described. Representative review excerpt: "I didn’t appreciate them cold calling me during my workday."

Program expectations questioned. One review says the customer signed up expecting specific weatherization-related items, suggesting some confusion around what was included. Representative review excerpt: "Signed up for a weatherization program to get a new floor lamp, lightning fixtures for the ceiling and walls, and LED lights."

Helpful sales interactions. A few reviewers describe the team as honest and say the proposal process came across as focused on saving money. Representative review excerpt: "Honest people, honestly in business to save you money."

There is limited review evidence in this category, but the available comments lean negative. Reviewers mainly describe unexpected repair costs after the work, which suggests some dissatisfaction with how total costs were understood after the fact.Solar.com's composite of published customer feedback, not a customer quote

Unexpected repair expenses. One reviewer says they had to bring in a local handyman and now expect additional repair costs for parts and labor after the service visit. Representative review excerpt: "We called a local handy man to see about correcting everything and now we're looking at 200-500 in repair cost and parts."

Cost concerns after the work. The review corpus suggests at least one customer felt the final expense was not as straightforward as expected once follow-up repairs were needed. Representative review excerpt: "We called a local handy man to see about correcting everything and now we're looking at 200-500 in repair cost and parts."

Communication is a recurring weak spot in the review set. One reviewer describes a helpful point of contact, but most comments focus on inconsistent information, poor follow-through, and limited project ownership after the initial visit.Solar.com's composite of published customer feedback, not a customer quote

Inconsistent updates. Several reviewers say they were given conflicting information, had trouble getting responses, or felt promised work was not clearly coordinated. Representative review excerpt: "The lack of communication, inconsistent information, and failure to follow through on what was promised has left me without a working AC system during extremely hot weather."

Promises and follow-through concerns. Other comments say the company did not deliver what was described, which left customers frustrated with the handoff and support. Representative review excerpt: "They offer you things they have no intentions on giving you."

Helpful contact in one review. One customer says a staff member made it easy to ask questions and stay comfortable during the process. Representative review excerpt: "She made me feel comfortable talking to her that every time I had a question I would call to speak with her."

There is only one clear review tied to timing and schedule reliability, and it is negative. Based on that limited evidence, the main issue appears to be whether the work was completed cleanly and as expected when the visit occurred.Solar.com's composite of published customer feedback, not a customer quote

Timing and completion concerns. One reviewer describes a service visit that did not leave the system in a usable condition, implying a problem with completing the scheduled work properly. Representative review excerpt: "Prepare to watch them as they call themselves fixing things.Have to be careful who you allow into your home."

Limited timing evidence. The review sample for this category is very small, so the timeline picture is based on a narrow set of comments. Representative review excerpt: "Prepare to watch them as they call themselves fixing things.Have to be careful who you allow into your home."

This is one of the weaker-rated areas in the review set. Reviewers frequently mention damage, unfinished electrical work, and cleanup or care concerns, although one customer describes a helpful technician and a satisfactory tune-up.Solar.com's composite of published customer feedback, not a customer quote

Damage and unfinished work. Multiple reviewers say the crew caused damage or left work incomplete, including reports of uncapped wires and other follow-up repairs. Representative review excerpt: "They came and did weatherization on my house worked on changing out my my thermostat and did a little wiring in my ac unit ended up leaving wires uncapped and..."

Property care concerns. Some reviews mention avoidable damage during the visit, such as equipment placement on the lawn or other home-related impacts. Representative review excerpt: "I would appreciate it if they could avoid placing their ladder on our grass, as it can cause some damage."

Positive technician experience. One reviewer says a technician was communicative and helpful during a tune-up and thermostat installation. Representative review excerpt: "They did a tune-up and thermostat installation ,Pao the technician was really communicative and helpful!"

The limited post-installation evidence is somewhat better than the installation categories, but the available reviews still include complaints. Reviewers report problems with system operation, unresolved wiring issues, and follow-up support that did not resolve the original concern.Solar.com's composite of published customer feedback, not a customer quote

System not working after service. One reviewer says they were left without a working AC system after the work and describe a lack of follow-through on the problem. Representative review excerpt: "The lack of communication, inconsistent information, and failure to follow through on what was promised has left me without a working AC system during extremely hot weather."

Post-install wiring concerns. Another review says wiring was left uncapped after the visit, raising concerns about post-service performance and completion. Representative review excerpt: "They came and did weatherization on my house worked on changing out my my thermostat and did a little wiring in my ac unit ended up leaving wires uncapped and..."

Follow-up issue remained unresolved. The third review in this category points to an electrical issue that was still affecting operation after the service visit. Representative review excerpt: "If falling off.electrical is stop working."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.