Highlight Solar Inc A California Corpora Reviews

Reviewers most often describe the sales process as clear, patient, and generally well aligned with expectations. A smaller set of complaints points to unclear or changing quotes, pressure, or frustration when customers wanted more detail on pricing or scope.Solar.com's composite of published customer feedback, not a customer quote

Clear, patient sales help. Many reviewers say sales staff communicated thoroughly, set expectations clearly, and followed through after paperwork was signed. These accounts suggest the proposal process was often handled in a reassuring, low-pressure way. Representative review excerpt: "Ali, our salesman, remained patient and communicated thoroughly via email or phone, and at all hours even after we had signed the paperwork."

Fair pricing and expectations. Some reviewers describe receiving a fair quote and a clear outline of what to expect, with follow-through on what was promised. Representative review excerpt: "They gave me a clear idea of what to expect and followed through on everything they promised."

Quote detail and savings concerns. A smaller number of reviewers report issues with quote changes, requests for more detail, or savings claims that did not match later expectations. This is the main watch-out in this category. Representative review excerpt: "I finally got contractors for the roofing and trenching, and got an updated quote, but something was a bit off, and when I talked with him again, it turns out..."

Feedback on pricing and financing is mostly positive, with many reviewers saying the price felt fair or affordable. Still, the category is more mixed than the stronger operational categories because some reviewers describe surprise costs, rebate timing issues, or financing-related frustration.Solar.com's composite of published customer feedback, not a customer quote

Fair or affordable pricing. Several also describe the purchasing process as straightforward from a cost standpoint. Representative review excerpt: "Their price was competitive and fair."

Good value for the budget. Some reviewers mention getting the system they wanted at a price they viewed as reasonable, including add-on equipment priced well. These comments suggest the company often presented pricing in a way customers understood as value-focused. Representative review excerpt: "They also did me a favor by selling at a very good price some additional panels I needed for a different project."

Timing and cost surprises. A smaller set of reviewers describe confusion around rebate timing, surprise costs, or financing expectations after the project moved forward. This category includes enough complaints to warrant a caution that pricing details should be confirmed carefully. Representative review excerpt: "- For the rebate with our utility company (SVP in Santa Clara) we were supposed to get a pre-approval, but I was not told about this and we had some..."

Reviewers frequently describe strong responsiveness, steady follow-up, and hands-on coordination across the project. Complaints are present, but they are a smaller share of the feedback and mostly center on slow callbacks or uneven follow-through after initial contact.Solar.com's composite of published customer feedback, not a customer quote

Responsive and patient contact. Many reviewers say their main contact communicated thoroughly by email or phone and remained patient throughout the process. These comments appear across both the sales and project stages. Representative review excerpt: "Ali, our salesman, remained patient and communicated thoroughly via email or phone, and at all hours even after we had signed the paperwork."

Good handoffs and persistence. Several reviewers describe staff staying involved through permits, utility communication, and technical issues until the project was resolved. This suggests the company often took ownership of coordination end to end. Representative review excerpt: "Our primary contact Mohamed did an excellent job in follow through from the beginning to finish; from getting the city permit to start, and to communicating with PGE to get..."

Follow-through not always consistent. A smaller set of reviewers report slow callbacks, repeated questions, or generally poor communication after the sale. The complaint pattern is not dominant, but it is noticeable enough to keep expectations measured. Representative review excerpt: "I selected highlight solar based on yelp reviews, installation went smooth however overall communication from them was very poor."

Most reviewers say installations moved forward on schedule or with understandable delays tied to permitting, inspections, or utility coordination. The main complaints focus on missed timing expectations, project delays, or occasional long waits when issues needed follow-up.Solar.com's composite of published customer feedback, not a customer quote

On-schedule delivery. Many reviewers say crews completed the work on time, even when weather or scheduling pressures made the job harder. These accounts point to generally solid timeline execution. Representative review excerpt: "The combination of Chris (the foreman who found a solution for all our requests) and his team which worked in awful weather to get our project installed on schedule were..."

Permitting and utility steps handled well. Some reviewers specifically mention help with city permits and utility coordination from start to finish. In those accounts, the company appears to have kept the project moving through the approval process. Representative review excerpt: "Our primary contact Mohamed did an excellent job in follow through from the beginning to finish; from getting the city permit to start, and to communicating with PGE to get..."

Delays and expectation gaps. A smaller set of reviewers describe delays tied to vacations, permit timing, or broader scheduling friction. The category remains positive overall, but the complaints suggest timelines may not always feel tightly controlled. Representative review excerpt: "Approval from city took a bit longer than expected but understandable that everyone rushing for NEM2."

Installation feedback is strongly positive overall, with many reviewers praising crew professionalism, problem-solving, and cleanup or follow-up repairs. A few complaints raise concerns about workmanship quality or site-related issues, but they are uncommon relative to the praise.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and problem-solving. Many reviewers describe the crew as professional and able to solve installation challenges on site. Several note that the team worked through difficult conditions and still completed the job well. Representative review excerpt: "The combination of Chris (the foreman who found a solution for all our requests) and his team which worked in awful weather to get our project installed on schedule were..."

Willingness to return and fix issues. Some reviewers say the team came back after the initial install to correct wiring or other details until everything was right. That pattern supports a generally careful workmanship reputation. Representative review excerpt: "We had a minor hiccup with the initial wiring setup, but their team stepped up, came back out, and got everything dialed in exactly how I wanted it."

Isolated workmanship complaints. A small number of reviewers report concerns about unprofessional conduct, unfinished work, or installed equipment creating noise or other problems. These comments are present, but they do not dominate the category. Representative review excerpt: "UPDATE: The system they installed exhibits a very loud and prolonged (30+ minutes) thumping (water hammer) on my roof when the pump turns off and the water drains from the..."

Post-install feedback is mostly favorable, with many reviewers saying the system ended up working well and that staff stayed engaged until issues were resolved. The complaints are more focused here than in some other categories, especially around warranty labor, monitoring, and support after activation.Solar.com's composite of published customer feedback, not a customer quote

Persistent troubleshooting after install. Many reviewers say the company kept working through software, hardware, or setup issues until the system operated correctly. In these reviews, the support team is described as patient and hands-on after turn-on. Representative review excerpt: "These systems are complicated, and there were several glitches between software and hardware, but Highlight Solar staff had great communication and persisted until everything worked like clockwork."

Systems eventually working well. Some reviewers report that the system is now running properly and that the company made sure the job was completed to their satisfaction. These comments point to solid follow-through in post-install support. Representative review excerpt: "The system is running flawlessly now, and I appreciate them making sure the job was done 100% right."

Warranty and support frustrations. A smaller set of reviewers mention paid warranty labor, monitoring fees, or trouble getting support after the install. This is the clearest caution in the category. Representative review excerpt: "These guys will charge you $450 for labor for warranty work which if you think about it, 20 panels x 450 is $9000."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.