Highlight Solar Reviews

Reviewers most often describe the sales process as clear, helpful, and willing to explain construction and permitting details. The main complaint pattern is limited but includes a serious outlier about expectations not matching the work performed.Solar.com's composite of published customer feedback, not a customer quote

Clear and responsive sales process. Many reviewers say the initial quote and proposal process felt transparent, with staff answering questions and explaining the project in a way that built confidence. Representative review excerpt: "From the initial quote to the solar installation and through to commissioning day, the staff was extremely helpful and professional, answering all of my questions."

Good technical discussion before signing. Reviewers also note that the team was willing to discuss construction details, coordination with roofing work, and permitting, which helped set expectations early. Representative review excerpt: "Highlight solar impressed me in their willingness and ability to discuss construction details, integration with the roofing contractor, and permitting."

One serious expectations complaint. A small number of reviewers report a mismatch between what was contracted and what they believe was delivered, making proposal clarity a watch-out in the lower-rated feedback. Representative review excerpt: "We contracted with Highlight Solar for new two new main electrical panels, relocating the main panels, pulling 3 new water heater wires, and two 5kWDC solar systems on our duplex..."

Most reviewers describe pricing as fair, affordable, and easy to understand. There is also a limited complaint pattern around unexpected technical outcomes tied to inspection and upgrade expectations, which makes this a mixed area rather than an unqualified strength.Solar.com's composite of published customer feedback, not a customer quote

Fair or affordable pricing. Reviewers describe a recurring pattern in this area. Representative review excerpt: "I can't thank Highlight Solar enough for giving me the grid freedom that I always wanted and made the process extremely easy and at an affordable price."

Quote process stayed straightforward. Reviewers also say the team answered questions from the initial quote through commissioning, which helped keep the financial side understandable. Representative review excerpt: "From the initial quote to the solar installation and through to commissioning day, the staff was extremely helpful and professional, answering all of my questions."

Limited but serious cost/expectation concern. A small number of reviewers raise concerns tied to post-install expectations and code-related upgrade issues, suggesting that financing or scope clarity can become a problem in isolated cases. Representative review excerpt: "The nine(!) licensed electricians we had inspect the job after Highlight left said there is no way we can to-code add water heaters and EV chargers to our 100A panels."

Communication is one of Highlight Solar’s clearer strengths in the review set. Reviewers frequently mention timely updates, patient follow-up, and staff who keep customers informed through the project. Complaint volume is very low, though one negative review raises concerns about coordination after the job.Solar.com's composite of published customer feedback, not a customer quote

Frequent updates and clear expectations. Reviewers say the team communicated well and kept them informed about what to expect at each stage of the process. Representative review excerpt: "In addition to the flawless execution, their pricing was competitive, and they communicated extremely well and always let us know what to expect at each stage of the process."

Responsive and patient support. Customers also describe staff as thorough, responsive, and patient by email and phone, including follow-up at unusual hours when needed. Representative review excerpt: "Ali remained patient and communicated thoroughly via email or phone, and at all hours."

One coordination complaint after install. A small number of reviews describe a breakdown in coordination after the project, so post-handoff communication is the main watch-out in this category. Representative review excerpt: "The nine(!) licensed electricians we had inspect the job after Highlight left said there is no way we can to-code add water heaters and EV chargers to our 100A panels."

Most reviewers report that projects stayed on schedule or moved quickly even under tight deadlines. The feedback is still slightly mixed because a small number of reviews describe serious schedule or handoff problems, so timeline reliability is good but not flawless.Solar.com's composite of published customer feedback, not a customer quote

Projects often finished on schedule. Several reviewers say the crew worked through difficult conditions and still completed installations on the promised timeline. Representative review excerpt: "The combination of Chris (the foreman who found a solution for all our requests) and his team which worked in awful weather to get our project installed on schedule were..."

Handled tight deadlines well. Customers also describe situations where the team moved quickly, stayed organized, and completed work just under time-sensitive deadlines. Representative review excerpt: "Despite an extremely tight timeline -- my first contact with them was only a month before the deadline -- they executed like clockwork and got us in just under the..."

Rare but serious schedule failure. One low-rated review reports a project ending badly with unresolved work and money still at issue, which stands out as the main timeline-related complaint pattern. Representative review excerpt: "- Highlight walked off our project with $36k of our money and left us with an unsafe (in our opinion and the opinion of other professionals we have since engaged)and..."

Reviewers mostly praise the installation crews for professionalism, clean work, and willingness to return for fixes. The complaint pattern is limited but notable, with a small number of reviews raising concerns about workmanship, certifications, or project completion.Solar.com's composite of published customer feedback, not a customer quote

Clean and careful installs. Many reviewers describe the installation as neat and professional, including clean roof work and little or no damage at the site. Representative review excerpt: "My roof install came out clean with no damage to my tiles."

Crew returned to correct issues. Some customers note minor wiring or setup issues that were addressed when the team came back out and finished the job to their satisfaction. Representative review excerpt: "We had a minor hiccup with the initial wiring setup, but their team stepped up, came back out, and got everything dialed in exactly how I wanted it."

A few serious workmanship concerns. A small number of reviews raise concerns about certification, professionalism, or unfinished work, making site quality a watch-out in isolated cases. Representative review excerpt: "Found out Dean is very unprofessional None of his employees are certified to do any solar yet alone any electrical foreman in charge of job Chris has no certifications nor..."

This is the weakest-rated category in the review set. Most feedback is positive, but the lower score reflects concern that long-term support, design choices, and post-install service are not as consistently strong as the rest of the experience. Reviewers still mention helpful follow-up and system recovery work, but there is a meaningful complaint pattern around performance expectations and service after activation.Solar.com's composite of published customer feedback, not a customer quote

Helpful post-install support. Reviewers say the team remained available after installation to answer questions, help with monitoring access, and support the system after it was turned on. Representative review excerpt: "They continue to be available to answer and help with any questions I have such as getting access to the apps to monitor and control my solar/battery system."

Service calls handled well. Some customers report that technicians arrived on time and brought the system back online through a thorough service visit. Representative review excerpt: "The technician, Samir, arrived on time and completed the service call thoroughly, bringing our solar system back online and updated."

One design/performance complaint. A small number of reviewers say a different system design may have been better, which points to concerns about long-term performance expectations in isolated cases. Representative review excerpt: "- According to solar consultants, a better system design would have been to give us IQ7+microinverters that clip at 295W."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.