Honeys Air & Solar Reviews

Reviewers more often describe the sales and proposal process as clear, professional, and low-pressure, with technicians taking time to explain options and next steps. Still, a meaningful minority report pushy sales visits, difficulty getting consultations scheduled, or concerns that the proposal did not align with expectations.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure explanations. Many reviewers say the company explains system options, questions, and process details in a way that feels professional and easy to follow. Representative review excerpt: "They walked us through upgrading our air conditioning to a more eco-friendly system and made the whole process smooth with zero pressure."

Scheduling and proposal concerns. Some reviewers report difficulty arranging a consultation or feeling that the sales visit was not handled well, which points to uneven proposal-side experiences. Representative review excerpt: "I called to get a home consultation to get solar for my home, the lady that picked up said that she couldn't schedule anyone to come out for a quote..."

This category trends negative. Some reviewers say pricing matched the quote or was explained clearly, but many more describe surprise charges, unclear maintenance or repair costs, and confusion around what was included or who would pay for follow-up work.Solar.com's composite of published customer feedback, not a customer quote

Unexpected charges and added costs. Many complaints focus on billing that felt higher than expected, including maintenance, repairs, or follow-up work that reviewers say was not clearly explained ahead of time. Representative review excerpt: "They tell me my maintain visits are included in the membership I paid for, then day of appointment to my face in my house they say it will be full..."

Incentive timing and refunds. Some reviewers also mention confusion around discounts, deposits, or incentive timing, which adds to the perception that pricing details were not always straightforward. Representative review excerpt: "We were surprised at the rising cost but were given as many discounts that were available at the time of purchase."

Quoted pricing sometimes matched. A smaller set of reviews says the price held to the original quote and that charges were laid out clearly upfront. Representative review excerpt: "The cost was as quoted with no hidden fees or extra costs."

Communication is a relative strength, with many reviewers praising responsive staff, proactive updates, and smooth scheduling by phone, text, or email. Complaint patterns are present but smaller, usually involving missed callbacks, weak follow-through, or frustration when customers needed a supervisor to resolve an issue.Solar.com's composite of published customer feedback, not a customer quote

Helpful updates and scheduling. Reviewers frequently say the company keeps them informed about appointment status, arrival timing, and next steps, which helps the process feel organized. Representative review excerpt: "Honey's communicated via text and email the appointment status and updates, a picture with the name of the tech, Jeremias, who would be showing up and a tracking link to..."

Good hands-on follow-up. Some customers describe staff as actively working the issue and staying engaged until the situation is addressed, even when the initial visit did not fully solve the problem. Representative review excerpt: "Had issues with my air conditioner at first not helpful then spoke to owner Ray who has been working the issue and trying to figure out the problem."

Callback and follow-through gaps. A smaller group reports trouble getting responses back after issues were raised, suggesting the communication experience can be less consistent once problems need escalation. Representative review excerpt: "They don’t stand behind their product and I’ve been waiting for a call back from their supervisor but he/she refuses to call me back."

Reviews are generally favorable on timing, with many customers describing prompt scheduling, on-time arrival, and smooth completion of work. When delays appear, they are usually tied to weather, parts, or other logistics rather than broad scheduling breakdowns, and the complaint rate is relatively limited.Solar.com's composite of published customer feedback, not a customer quote

Prompt scheduling and arrival. Many reviewers say appointments were kept on time and jobs moved forward quickly once scheduled, including installs completed soon after the decision was made. Representative review excerpt: "I made a decision that day which was a Friday and Honeys was out the following Tuesday to complete the install!"

Delays were sometimes communicated. Some reviewers note that weather or other logistics required rescheduling, but describe the update as handled directly rather than ignored. Representative review excerpt: "Mt tech called and said we must reschedule due to the weather."

Occasional timing setbacks. A smaller set of complaints points to delays in installation or service timing, which shows that schedule reliability is not perfect across every job. Representative review excerpt: "We were contracted for a cheaper system, but when it came time to install new system, The manufacture had a shipment delay."

This is one of the strongest areas in the review set. Reviewers frequently praise careful installation, professional crews, clean job sites, and technicians who go beyond the basics to solve on-site issues, while the complaint pattern is comparatively small and centers on isolated installation or cleanup problems.Solar.com's composite of published customer feedback, not a customer quote

Careful, professional crews. Many customers describe the work as thorough and professional, with crews explaining what they were doing and leaving the site clean when finished. Representative review excerpt: "They kept everything so clean while they were working that we hardly noticed that our entire HVAC system was being taken out and replaced."

Extra effort on tricky issues. Some reviewers say technicians put in additional effort to work through wiring or connectivity problems, which suggests solid on-site problem solving. Representative review excerpt: "Put in extra effort to solve some wiring and connectivity issues."

Isolated install complaints. A smaller number of reviewers describe installation mistakes or site-care issues, including concerns about ductwork or how a service visit was handled. Representative review excerpt: "They then installed the wrong sized duct work, effectively choking our new system and would easily ruin the motor soon making it work so much harder with not enough air..."

Post-install support is generally rated positively, with many reviewers saying the company stays engaged on repairs, diagnostics, and maintenance after turn-on. That said, complaints do appear around unresolved equipment issues, warranty responsibility, and situations where customers felt follow-up took too long or needed multiple visits.Solar.com's composite of published customer feedback, not a customer quote

Strong post-install help. Reviewers often say technicians return promptly to diagnose issues, explain what is happening, and keep working until the system is running well again. Representative review excerpt: "They came out to diagnose why system was failing."

Systems kept running over time. Some long-term customers report that their equipment continued performing well years after installation, which supports the positive side of post-install service. Representative review excerpt: "They installed the complete heating and air conditioning, air ducts and insulation more than 6 years ago and they keep my system running as if brand new with their all..."

Warranty and follow-up disputes. A smaller but meaningful group reports frustration with ongoing failures or unclear responsibility for repairs after installation. Representative review excerpt: "If you're considering purchasing a new HVAC system, I strongly recommend asking very detailed questions about the warranty, service plan, leak repairs, and exactly what costs you could be responsible..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.