Hooked On Solar Reviews

Reviewers most often describe the sales and proposal process as clear and helpful, with many saying they felt informed and guided through the decision. Complaints are less common but do appear, mainly around expectation gaps, confusion about fees, and a few reports of problems discovered during or after installation.Solar.com's composite of published customer feedback, not a customer quote

Clear guidance. Many reviewers say the team explained the process well, answered questions, and helped them make an informed decision. Representative review excerpt: "I want to express my thanks to Nicole Barenchi who led us through every step so we made an informed decision and ensured we were completely happy with the installation..."

Helpful install consultation. Several customers describe the installers as friendly and competent, with systems performing as promised after the sale. Representative review excerpt: "The installers were friendly and competent, answered all of our questions, explained everything, and the system works as promised."

Expectation gaps. Some reviewers report confusion about pricing details or service expectations, including charges that were not clearly understood or issues discovered after work began. Representative review excerpt: "What further does not make sense to me is the $790 which included: a team to lift the panels and verify the serial numbers, he told me this is a..."

Feedback on pricing and financing is mixed and trends negative overall. Some reviewers describe fair pricing and useful help with rebates or incentives, while others report confusion about deposits, payment changes, and unexpected charges.Solar.com's composite of published customer feedback, not a customer quote

Fair pricing and rebate help. Positive reviews say prices were reasonable and that the company helped customers navigate a rebate or incentive process. Representative review excerpt: "Very happy with hooked on solar Their prices were good."

Incentive timing support. A number of customers mention receiving help with incentive timing or rebate timing, which they viewed as a benefit. Representative review excerpt: "I also received excellent support in getting a rebate that was offered by PG&E at the time."

Deposit and payment complaints. Other reviewers report frustration with deposit refunds, added charges, or payment terms that felt unclear or changed over time. Representative review excerpt: "Upon finally receiving cancellation docs after 2 weeks and many calls and texts … I receive a message that I will only receive $170 of my $550 deposit."

Communication and coordination draw a broad mix of praise and complaints. Many reviewers describe responsive staff and smooth coordination on complex projects, but a material set of reviews reports trouble getting callbacks, repeated follow-up, or support when issues arose.Solar.com's composite of published customer feedback, not a customer quote

Responsive project support. Some reviewers say staff stayed on top of details, replied promptly, and handled complex coordination well. Representative review excerpt: "I worked directly with Ashlee over the phone and by email--she was super responsive and always on top of things."

Complex jobs handled well. Customers also describe projects involving design, permitting, and funding as well coordinated from start to finish. Representative review excerpt: "We had a complex project that required a ton of coordination; from the design (augmenting an existing system), to unlocking hard-to-get funding from PGE, to permitting, and finally leasing, it..."

Hard to reach. Other reviewers report long stretches of unanswered calls or emails when trying to get help or schedule service. Representative review excerpt: "My wife and I have attempted to get ahold of Hooked on Solar for the last 2-3 months with multiple phone calls and emails."

Timeline reliability is somewhat positive but not fully consistent. Many reviewers say work was completed on schedule and passed inspection smoothly, while others describe delays tied to permitting, utility activation, or follow-up fixes.Solar.com's composite of published customer feedback, not a customer quote

On-schedule installs. Several customers say installation moved according to plan and was completed on time. Representative review excerpt: "The installation process was executed with utmost punctuality and completed strictly in accordance with the established schedule."

Smooth inspection path. Positive reviews note that the system passed inspection without problems and the follow-up process was handled well. Representative review excerpt: "The installation crew and followed ups were terrific and my system passed inspection without a hitch."

Activation delays. Other reviewers report long waits for permission to operate or delays getting connected after installation. Representative review excerpt: "I had Hooked on Solar install solar panels on my roof one year ago but PG and E has still not given permission to operate."

Workmanship is one of the stronger areas in the review set. Reviewers frequently describe the crews as professional, neat, and careful with the property, though a smaller group reports site-restoration problems or installation defects that later needed correction.Solar.com's composite of published customer feedback, not a customer quote

Clean, professional finish. Many reviewers praise the appearance and quality of the finished work, describing it as clean and professional. Representative review excerpt: "The workmanship is (clean and neat) very professional looking."

Careful crew behavior. Customers also note that crews went out of their way to keep conduit hidden and maintain a neat job site. Representative review excerpt: "The installation crew truly went above and beyond--crawling under my house to run the conduit so it wouldn't be visible along the exterior of the home."

Site restoration issues. A smaller set of reviews reports damaged or incomplete restoration work and installation problems that affected inspection or later performance. Representative review excerpt: "However after they trenched my patio, they did not put my pavers back properly nor did they install the shut switch correctly resulting in failing the PGE inspection."

Post-install support and system performance are generally positive but uneven. Many reviewers say the system works well, support is responsive, and technicians resolved issues, but a significant minority report trouble getting service, repair help, or follow-through after the system was turned on.Solar.com's composite of published customer feedback, not a customer quote

Responsive support. Some reviewers say the company remained responsive after installation and continued to help when questions came up. Representative review excerpt: "They have expanded their service area greatly in response to the need for support of these systems, and are incredibly responsive and fairly priced."

System performance holds up. Positive reviews mention systems working reliably after activation, including during an outage and after app or monitoring issues were fixed. Representative review excerpt: "On the initial day of the system's operation, a power outage occurred lasting three hours, during which the system functioned flawlessly."

Repair and service gaps. Other customers report difficulty getting repair help or getting recurring performance problems resolved. Representative review excerpt: "No customer service for repairs."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.