Imperial Solar Reviews

Reviewers generally describe Imperial Solar’s sales process as clear and helpful, with many saying they compared quotes and felt comfortable moving forward. Complaint patterns are rare, but a small number of reviewers report confusion around the brand or expectations during the sales conversation.Solar.com's composite of published customer feedback, not a customer quote

Clear, research-friendly sales process. Many reviewers say they received straightforward proposals and enough information to compare options before signing. Several describe the sales experience as fair and low-pressure. Representative review excerpt: "I did a lot of research and got several quotes before deciding on Imperial Solar and I am so pleased that I chose them."

Helpful early guidance. Reviewers also mention positive impressions of customer service and communication before installation, including cases where they were not ready to proceed right away. Representative review excerpt: "I was impressed with their customer service, communication, and reputation, but we were not ready to proceed with installation at that time."

Isolated sales confusion. A small number of reviewers describe mismatches between what they expected and what was discussed during the sales process, including confusion about a requested brand. Representative review excerpt: "Didn't sell the brand we asked for and need but went around and around before telling us that."

Most reviewers describe Imperial Solar’s pricing and financing as understandable, with several saying the final setup felt fair or helped reduce monthly utility costs. There is little complaint volume in this category, and the one mixed note points more to incentive timing and expectations than to surprise pricing.Solar.com's composite of published customer feedback, not a customer quote

Fair pricing feedback. Reviewers frequently say the pricing felt fair after comparing review concern, and some specifically point to helpful savings over time. Representative review excerpt: "If you're looking for solar at a fair price and with good service, then give these guys a chance and get a quote from them..."

Monthly cost relief. Several reviews mention lower or more manageable electric bills after the system was running, which they connect to the value of the overall purchase. Representative review excerpt: "Yes, we still have an electric bill but at least it is affordable."

Limited pricing ambiguity. One review reflects a more mixed experience around savings expectations and timing, but the overall category does not show a broad pattern of surprise costs. Representative review excerpt: "I was introduced to imperial solar by a friend who had adviced me to save money by using solar,I can say they are completely flawless."

Reviewers most often describe Imperial Solar as responsive, organized, and willing to keep customers updated through the project. A small number of mixed comments note occasional need for follow-up, but the overall pattern is strong project coordination rather than repeated communication breakdowns.Solar.com's composite of published customer feedback, not a customer quote

Responsive follow-up. Many reviewers say the team replied quickly and thoroughly, including after installation and even when the issue was minor. Representative review excerpt: "The fact that they responded so quickly and thoroughly, even when it was a non-issue, really shows how much they stand behind their customers."

Helpful long-term support. Some reviewers also say the company stayed engaged after the initial sale and helped keep the system running well years later. Representative review excerpt: "I was really pleased to see that Imperial stood behind their work/product and helped ensure our system is still running well years after the initial purchase."

Minor coordination misses. A small number of reviewers mention situations that required an apology or extra follow-up, but these comments are not presented as a widespread pattern. Representative review excerpt: "I received a call with an apology right away."

Most reviewers describe the timeline as manageable, especially when Imperial Solar handled permits, inspections, and activation steps for them. Still, this is one of the more uneven categories, with some reviewers reporting delays tied to permitting, utility connection, or inspection back-and-forth.Solar.com's composite of published customer feedback, not a customer quote

Smooth permit-to-PTO handling. Several reviewers say the company kept the process moving from permitting through PTO and provided frequent updates along the way. Representative review excerpt: "Had them install 27 panels on a newly renovated roof - process was smooth and they handled everything from permitting to PTO, with frequent updates."

Hands-on timeline management. Reviewers also say the team handled permits, inspections, and related steps as part of a coordinated project rather than leaving customers to manage those details alone. Representative review excerpt: "They handled everything from our electrical panel upgrade, to the design and installation of the solar panels, as well as the permits and inspections."

Some delays in city and utility steps. A smaller set of reviewers report slower timelines tied to permitting, inspections, or utility activation, including situations that took several months to resolve. Representative review excerpt: "So after four and a half months of back and forth meetings, solar installation, inspections, re-inspections, inspectors not showing up, rain; we have finally turned on our system."

Reviewers overwhelmingly describe the installation work itself as clean, professional, and respectful of property. This category does not show a meaningful complaint pattern in the review set provided.Solar.com's composite of published customer feedback, not a customer quote

Professional installation teams. Reviewers frequently describe the crew as professional and the installation as smooth. Representative review excerpt: "The installation was smooth and professional."

Respect for property. Some reviewers specifically note that technicians treated their home and property carefully during the install. Representative review excerpt: "Installation was seamless with the techs showing great respect to me and my property."

Handled harder roof conditions. A few reviews mention successful work on more challenging roofs, with the crew still keeping the process orderly. Representative review excerpt: "Brian kept us in the loop at every step, and their crew installed the panels on a tricky, high-sloped roof with ease."

This is the weakest category in the review set because, while the available comments are positive, they come from a limited evidence pool and do not fully offset the lower score. Reviewers do describe good early performance and some warranty help, but the category should be read as more tentative than the others.Solar.com's composite of published customer feedback, not a customer quote

Warranty help after installation. Some reviewers say Imperial Solar stood behind the work and helped with warranty-related needs after the system was installed. Representative review excerpt: "I was really pleased to see that Imperial stood behind their work/product and helped ensure our system is still running well years after the initial purchase."

Ongoing system satisfaction. A few reviews mention the system continuing to run well years later, which suggests some positive long-term experiences. Representative review excerpt: "Instead, I chose to support a local business with a strong reputation for excellent service, and Imperial Solar has far exceeded my expectations."

Performance evidence is limited. The review set provided is entirely positive here, but the lower score indicates the evidence base is narrower and less conclusive than in the other categories. Representative review excerpt: "I was impressed with their customer service, communication, and reputation, but we were not ready to proceed with installation at that time."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.