Sales & proposal integrity
Sales Integrity7.2/10
Reviewers describe the sales process as clear and flexible, with proposals that generally matched expectations. The available evidence is entirely positive, though the category score suggests there is still some room for consistency in how offers and expectations are framed.Solar.com's composite of published customer feedback, not a customer quote
Clear, flexible proposals. Reviewers say the proposal process was straightforward and that the company was able to adapt to project needs without adding confusion. Representative review excerpt: "I got 4 quotes and no other provider provided this level of service or flexibility - and he was about the most competitive on price too."
Pricing framing. Reviewers describe a recurring pattern in this area. Representative review excerpt: "His quote was inline with expectations, he worked with us to make the removal and install process painless."
Price & financing transparency
Price Transparency6.8/10
Reviewers generally describe pricing as fair, transparent, and close to what was quoted. The evidence here is positive overall, with no clear complaint pattern in the sampled reviews, but the score remains in the midrange rather than strongly high.Solar.com's composite of published customer feedback, not a customer quote
Price matched expectations. Reviewers say the final price came in as expected and did not involve surprise changes in the examples reviewed. Representative review excerpt: "The project was completed on time and for the exact price quoted."
Viewed as affordable. Some reviewers describe the company as professionally priced for the quality of work delivered. Representative review excerpt: "The folks at independent solar electric, do great work, are very professional, and are surprisingly affordable for the high-quality work they do."
Communication & coordination
Communication7.5/10
Most reviewers describe strong communication, with regular updates, follow-through, and support after the project. A small number of comments point to difficulty reaching the company, but that appears to be the main watch-out rather than the norm in the reviewed set.Solar.com's composite of published customer feedback, not a customer quote
Frequent updates. Reviewers say they were kept informed through the project and that questions were answered along the way. Representative review excerpt: "As for the installation, we planned to be out of the country during that time, however Aaron was impeccable in keeping us updated with the progress."
Post-project support. Some reviewers report that the company remained available after purchase for troubleshooting and follow-up questions. Representative review excerpt: "And even after our purchase have been available for questions or help troubleshooting."
Hard to reach in one review. One reviewer describes having trouble getting a response after multiple calls and a website request. Representative review excerpt: "Tried to get a hold of someone at this company after calling 3 times and leaving a request on their website and then One more call."
Timeline reliability
Timeline Reliability7.1/10
Reviewers often say the company stayed on schedule, handled permits, and adapted to changing project timing. There is one complaint about difficulty getting in touch, so the category reads as mostly positive with a modest reliability watch-out.Solar.com's composite of published customer feedback, not a customer quote
Flexible scheduling. Reviewers say the company accommodated changing schedules and remained available on short notice. Representative review excerpt: "He was completely flexible in adapting to my ever changing schedule and was always available for me on short notice."
Handled permits and phases. Some reviewers report that the company managed permitting and coordinated the work through different project phases as needed. Representative review excerpt: "He dealt with the county permits for me, but let me do the dirt work to help save on cost."
One communication-related delay. A reviewer describes difficulty reaching the company after repeated contact attempts, which may point to occasional coordination delays. Representative review excerpt: "Tried to get a hold of someone at this company after calling 3 times and leaving a request on their website and then One more call."
Workmanship & site care
Workmanship7.5/10
Reviewers consistently describe neat, professional installation work and positive crew behavior. The reviewed feedback is strongly favorable, with no clear complaint pattern in the available evidence.Solar.com's composite of published customer feedback, not a customer quote
Neat installation. Reviewers say the finished system looked clean and was installed in a way that was unobtrusive on the property. Representative review excerpt: "It was completed in a timely manner and due to the angle of our roof and the neat installation, despite having 41 arrays, it's hardly noticeable."
Professional crew. Some reviewers describe the crew as professional and express satisfaction with the workmanship overall. Representative review excerpt: "I was very satisfied with the product and professional workmanship."
Long-term support & performance
Long-Term Support7.2/10
Reviewers report helpful post-install support, including troubleshooting, system reports, and repair follow-through. The available feedback is positive across this category, with no clear negative pattern in the evidence provided.Solar.com's composite of published customer feedback, not a customer quote
Helpful troubleshooting. Reviewers say the company remained available after installation for questions and troubleshooting help. Representative review excerpt: "And even after our purchase have been available for questions or help troubleshooting."
Post-service follow-up. Some reviewers report prompt service visits and follow-up reporting after equipment issues were diagnosed and addressed. Representative review excerpt: "After having them out to diagnose and replace the failed inverter, they follow-up with a complete system report regarding the overall health of the system."
Repair responsiveness. One reviewer describes receiving quick help when a system issue needed temporary electrical adjustments before a replacement part arrived. Representative review excerpt: "When I called, Will answered and came out immediately, rewired my electrical to charge my system through the generator until a new motherboard came in."
How this is built: category scores and summaries weigh the company's full published rating record (22 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.