Sales & proposal integrity
Sales Integrity7.0/10
Reviewers generally describe the sales experience as knowledgeable and helpful, with several saying the team explained options clearly and took time to walk through the proposal. There is one complaint pattern around a quote that felt higher than expected and tied to a promised timeline, but it appears less common than the positive feedback.Solar.com's composite of published customer feedback, not a customer quote
Helpful, low-pressure guidance. Reviewers say the team was thorough in assessments and helpful in explaining options at different cost levels, which made the proposal process feel clear. Representative review excerpt: "Jason was very thorough in his assessment of our HVAC system and helped us think through several AC options at different cost levels."
Knowledgeable sales conversations. Some customers describe the sales side as highly knowledgeable and helpful enough to move forward quickly after the initial meeting. Representative review excerpt: "We talked to Kenna and she is so knowledgeable and helpful that we decided to install the Solar board immediately after meeting with her."
Pricing tied to timing expectations. One reviewer reports that the quote felt higher than others and was connected to a promised completion window, suggesting some concern about how the proposal was framed. Representative review excerpt: "Infinite's quote was higher than others, but they were the only company that promised to complete the work before the rain season."
Price & financing transparency
Price Transparency6.5/10
Feedback on pricing and financing is mixed. Some reviewers describe the overall value as strong, while others report surprise around quoted items or when payment was requested.Solar.com's composite of published customer feedback, not a customer quote
Payment timing surprise. One reviewer says they were surprised when the team asked for payment at completion, even though the amount itself had been agreed to. Representative review excerpt: "I was surprised when they completed the work, they knocked on the door and asked us to pay the agreed amount."
Unexpected scope discussion. Another reviewer says a cost issue surfaced after the work was already underway and believed that item should have been included in the quote up front. Representative review excerpt: "Before they provided photos that the gutters were rusted, they claimed that there would be a spacing issue after switching from tile to shingle (should've quoted that)."
Value described as strong. A few reviewers say the project felt like a good value overall and frame the result as a worthwhile home upgrade. Representative review excerpt: "The solar tops it all off and has made this an almost no cost revitalization to our home."
Communication & coordination
Communication5.1/10
Communication is the weakest and most consistently criticized area in the review set. Positive experiences mention responsive project management and regular updates, but many reviewers report difficulty reaching the company, delayed callbacks, or having to push repeatedly for next steps.Solar.com's composite of published customer feedback, not a customer quote
Hard to reach and slow to respond. Several reviewers report missed calls, delayed callbacks, or needing repeated follow-up before anyone would address the issue. Representative review excerpt: "When you try to call the phone number listed, it rings once and hangs up."
Responsive project management. Some reviewers describe project leads as professional and say they stayed informed throughout the process. Representative review excerpt: "Noah Calderon helped manage my project, and was professional throughout the entire process, he provided excellent communication the entire time, thanks Noah!"
Kept customers updated. A few customers report that multiple team members communicated progress and worked through concerns as they came up. Representative review excerpt: "Dennis, Devon, and Jason kept us informed of the job progress and readily worked with us when we shared a concern with placement of the generator."
Timeline reliability
Timeline Reliability6.1/10
Timeline feedback is somewhat mixed. Some reviewers report smooth installation, permitting, and utility follow-through, while others describe no-shows, long waits for inspections, or slow activation progress.Solar.com's composite of published customer feedback, not a customer quote
Delays and no-shows. Other reviewers describe missed appointments or long waits for inspections and activation, sometimes stretching the timeline well beyond expectations. Representative review excerpt: "They initially no showed and I had to call and reschedule our project which delayed the work by one months."
Smooth permit and install flow. Some reviewers say installation and permitting moved smoothly and that the system began operating without major delays. Representative review excerpt: "Installation and permit was done smoothly and now we are starting to use Solar electric."
Permit and utility follow-up. A few customers report that the company provided permit paperwork and followed up until the utility meter was connected. Representative review excerpt: "And they followed up on P G E And got our meter hooked up very quickly"
Workmanship & site care
Workmanship6.5/10
Most workmanship comments are positive and describe professional crews, thorough inspections, and solid installation results. Still, a smaller set of reviews raise concerns about subpar work, safety practices, or unresolved site issues.Solar.com's composite of published customer feedback, not a customer quote
Professional installation results. Several reviewers describe the crews as professional and the finished work as meeting expectations. Representative review excerpt: "Noah Calderon helped manage my project, and was professional throughout the entire process, he provided excellent communication the entire time, thanks Noah!"
Thorough inspection and recommendations. One reviewer says the inspector was thorough and offered recommendations to help preserve roof life. Representative review excerpt: "The inspector, Jason, did a thorough inspection covering my concerns, and provided some recommendations to prolong the life of my roof."
Concerns about workmanship quality. A few reviewers report unresolved workmanship concerns, including subpar work or crews that did not appear to follow expected safety practices. Representative review excerpt: "They are apparently now shut down and Rich refused to speak to me for months about issues I had with their sub par work."
Long-term support & performance
Long-Term Support5.0/10
Post-install support is an area with substantial criticism. Some reviewers say service and equipment support were handled well, but many others report systems not working as expected, difficulty getting help, or unresolved follow-up after installation.Solar.com's composite of published customer feedback, not a customer quote
Functional issues after install. Several reviewers report unresolved post-install problems, including equipment that was not working properly or systems that were not producing as expected. Representative review excerpt: "I still do not have functional/ working solar panels that actually reduce my SMUD energy bill."
Helpful service for equipment. A few reviewers say the company did a good job explaining equipment and servicing what was installed. Representative review excerpt: "did a fantastic job explaining everything and servicing my equipment."
Positive generator install experience. One reviewer describes a good experience with a generator and transfer switch installation. Representative review excerpt: "Thank you for an excellent experience in working with you to install our 16Kw Generac generator and transfer switch."
How this is built: category scores and summaries weigh the company's full published rating record (26 Google reviews averaging 3.7 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.