Infinity Solar Reviews

Reviewers generally describe a straightforward and professional sales process, with many saying proposals were easy to understand and contract details were explained well. A small number of complaints mention pressure, unclear expectations, or follow-up issues after signing, but those concerns are uncommon relative to the volume of praise.Solar.com's composite of published customer feedback, not a customer quote

Clear, professional proposals. Many reviewers say the sales team explained proposals clearly and made the quote process easy to understand, with some noting contract questions were handled well even later on. Representative review excerpt: "Tim was honest and the quote process was easy to understand."

Helpful contract guidance. Some reviewers report that sales staff went beyond the initial pitch to clarify lease terms, contract details, and expectations after they had time to review the paperwork. Representative review excerpt: "As i did'nt understand my contract fully,, i reached out to Kay in sales, whom i did not speak to in 2 years, who really went above and beyond to..."

A few sales-process complaints. The complaint pattern is limited but includes reviewers describing pressure, poor first impressions, or a lack of follow-up after signing. Representative review excerpt: "Not a good way to start a sales pitch by saying, I know you don't want me here, but let me waste your time and privacy anyways."

Reviewers often describe the quote, loan, and billing process as clear and manageable, but this category also has a meaningful set of complaints about payment timing, billing confusion, and harder-to-reach support when questions came up. The overall picture is positive-to-mixed rather than uniformly smooth.Solar.com's composite of published customer feedback, not a customer quote

Upfront pricing and loan terms. Many reviewers say the company was transparent about pricing, financing, and related cost changes, and some specifically mention that the final billing matched the quote. Representative review excerpt: "They were upfront about everything--from newer technologies to logistical complications with retrofitting--and even walked me through tariff-related cost changes so we could come to a fair agreement."

Simple quote and financing process. Several reviewers describe the quote and loan process as easy, with financing terms that were explained in a way they could understand. Representative review excerpt: "They made the quote and loan process and the installation super easy."

Billing and payment complaints. Complaints focus on payment being requested before work was complete, billing or paperwork confusion, and difficulty reaching someone for follow-up when issues came up. Representative review excerpt: "They demanded payment before the job was finished, then made clerical errors that caused Edison to not allow the system to be connected."

Reviewers commonly praise the company’s responsiveness, status updates, and ability to coordinate with HOAs, utilities, and other project steps. Complaints do appear, mainly around slow callbacks, unclear ownership, or missed follow-up, but they are a minority of the feedback.Solar.com's composite of published customer feedback, not a customer quote

Strong project coordination. Many reviewers say project coordinators kept them informed and handled permit, HOA, and utility back-and-forth effectively. Representative review excerpt: "Their project coordinator kept us updated every step of the way, handled all the permit approvals, and managed the back-and-forth with Edison for the utility."

Responsive technical support. Some reviewers describe quick help after installation, including fast resolution of app or technical issues when they contacted the company. Representative review excerpt: "We have had a couple of minor tech issues with our app over the years, and they readily helped us resolve it within hours."

Follow-up and callback issues. The complaint pattern centers on delayed responses, unclear responsibility, and customers having to follow up multiple times to get answers or action. Representative review excerpt: "As of this point we can not get Infinity to even call back let alone to correct their mistake."

Reviewers often say the company ultimately gets projects through permits, inspections, and activation, but timing can stretch longer than expected. Complaints cluster around rescheduling, inspection delays, and permitting hold-ups, making this a mixed area overall.Solar.com's composite of published customer feedback, not a customer quote

Completion despite a long process. Some reviewers say the project was completed successfully through each phase, even when the overall process took time because of permits and utility steps. Representative review excerpt: "My belief is that Infinity solar lives up to their reputation of being an exceptional 5 star company providing high expertise solar services through all phases of a project; sales..."

Efficient inspections when things go well. Other reviewers report that the team made inspections quick and easy and kept the job moving once the project reached the final stages. Representative review excerpt: "They performed the work quickly and efficiently and made the inspection process - something that was very painful for the original installation - very quick and easy due to their..."

Permitting and scheduling delays. Complaints focus on delayed installations, long waits for final inspection, and projects being pushed back by permitting or other timing issues. Representative review excerpt: "My system was installed months ago, but these wizards of smart screwed up the application to the city."

Reviewers largely describe solid installation quality, professional crews, and careful cleanup. A smaller set of complaints mention longer-than-expected jobs, minor damage, or cleanup issues, but the overall tone remains strongly positive.Solar.com's composite of published customer feedback, not a customer quote

Careful, clean installations. Many reviewers say the crews cleaned up after themselves, kept equipment neat, and took care to minimize visible conduit or other site impact. Representative review excerpt: "They cleaned up after themselves and made sure the conduits and installed equipment was aesthetically pleasing as possible by running conduit in the crawl space and minimizing the conduit exposure..."

Strong roof and crew coordination. Some reviewers report smooth coordination with roof work and describe the installation as efficient and well executed. Representative review excerpt: "We had just finished redoing our roof, and once that was done their solar installation crew coordinated seamlessly with the roofer and knocked out the entire install in one day."

Occasional workmanship complaints. The complaint pattern includes longer installs than expected, missed cleanup, or small damage and fit-and-finish issues during installation. Representative review excerpt: "While I was inside the house, I saw multiple pipes fell off the roof that were not picked up at the end of the job."

Reviewers frequently say systems are producing well and that post-install support has been helpful when issues came up. Complaints are relatively limited and tend to involve service scheduling, follow-up after activation, or frustration when something needed repair.Solar.com's composite of published customer feedback, not a customer quote

Systems working well after install. Many reviewers say their systems have been working reliably since installation, with some describing strong performance over time. Representative review excerpt: "They made it very easy for us and the system has been working perfectly and beautifully since it was installed late last year."

Helpful warranty and service support. Some reviewers mention quick help with app issues, service questions, or warranty coverage after the system was already turned on. Representative review excerpt: "We have had a couple of minor tech issues with our app over the years, and they readily helped us resolve it within hours."

Service follow-up frustrations. The complaint pattern centers on delayed service appointments, hard-to-reach support, or concerns about what happens if something goes wrong later. Representative review excerpt: "After reaching out to Infinty at the end of the year and being forwarded to many departments with multiple apologies, they still have yet to schedule an appointment for service..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.