Infinium Solar Reviews

Reviewers mostly describe a clear, straightforward sales process, with several saying proposals, design work, and upfront expectations were handled well. A small set of complaints centers on slow follow-up for quote details and misunderstandings about what was included in the initial scope.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure sales experience. Many reviewers say the sales process felt honest and upfront, with no pressure and a strong focus on explaining the project clearly. Several also mention that design and permitting support were handled well from the start. Representative review excerpt: "They told me upfront that the repair might not be completed before year-end, but they understood the financial burden I was facing with my system down and never pressured me..."

Strong proposal and design support. Customers frequently describe the team as organized in shaping the proposal and layout, with some calling out careful planning and helpful explanation of the work involved. Representative review excerpt: "Infinium Solar did an AMAZING job designing the layout, getting permits, ensuring everything is installed and setup correctly to make our home fully independent of the grid."

Occasional scope and quote confusion. A small number of reviewers report delays getting quote details or say they learned later that some planning or documentation was not included the way they expected. These complaints appear less common than the praise, but they do show up in the corpus. Representative review excerpt: "Instead of moving forward with the project, Infinium indicated that in order to draw up plans, which I had assumed were already part of the package, and draw up a..."

The main complaints involve billing inconsistencies, delayed pricing updates, and some surprises tied to project scope or timing.Solar.com's composite of published customer feedback, not a customer quote

Often viewed as competitively priced. Some also mention lower electric bills after the system went live, which reinforced the sense that the purchase made sense for them. Representative review excerpt: "Their communication was clear, their price was competitive, and they worked seamlessly with SMUD (and PG&E for others) to ensure everything was permitted and running smoothly."

Some customers report clear pricing adjustments. A few reviewers say the company handled roof-specific or project-specific changes with only modest adjustments to the original quote. Those accounts suggest some flexibility when installation conditions differed from the initial plan. Representative review excerpt: "As a local installer with experience installing on other roofs like ours, Infinium was able to install with only a small change order on the original quote to deal with..."

Billing and quote clarity issues for a minority. A smaller set of reviewers reports incorrect billing, delayed quote updates, or added charges that were not initially clear. These comments point to occasional friction around price transparency and project accounting. Representative review excerpt: "There were repeated examples of internal miscommunication: * Incorrect anchor information * Wrong anchors installed * Incorrect billing * Conflicting instructions from different teams I frequently had to identify problems..."

Communication is a relative strength in the review corpus, with many customers praising responsiveness, follow-through, and help navigating city or utility steps. Still, some reviewers describe gaps in updates, slow follow-up, or missed appointments that made coordination frustrating.Solar.com's composite of published customer feedback, not a customer quote

Responsive support and active follow-up. Many reviewers say staff responded quickly, kept them informed, and stepped in to solve problems when they came up. Support and tech contacts are often described as helpful in moving issues forward. Representative review excerpt: "Jiel (Customer Support) followed up quickly and Dimitri from Tech Support immediately came to my home and resolved the problem."

Helpful project ownership. Several customers describe the team as taking ownership of city-facing coordination and other handoffs, which made the process feel more manageable. Reviews also mention steady progress through difficult or multi-step projects. Representative review excerpt: "They handled all the heavy lifting with the city, seamlessly managing the plan design reviews and following through until everything was officially signed off."

Some follow-up and scheduling misses. A minority of reviewers say they had to repeatedly follow up for pricing updates or experienced no-shows and slow progress. These complaints suggest that communication can be uneven on more complicated projects. Representative review excerpt: "Nobody called, texted, or emailed so after 30 minutes of waiting, I called and spoke to Alvin to let them know nobody came at my scheduled day and time."

Timeline feedback is mixed-to-positive. Many reviewers say the process moved smoothly through permits, inspections, and activation, but others report significant delays between milestones or delays tied to city coordination.Solar.com's composite of published customer feedback, not a customer quote

Smooth end-to-end progress for many projects. Several reviewers say the project moved steadily from design through inspection, with clear updates at each stage. These customers describe a process that stayed organized and reached completion without major surprises. Representative review excerpt: "They kept us in the loop through every phase--from the initial design and scheduling to installation and the final inspection."

Some projects completed efficiently. A number of reviewers describe surprisingly quick turnaround once the work began, including projects that reached installation and sign-off in a short window. Those accounts indicate that the timeline can move well when coordination goes smoothly. Representative review excerpt: "The entire process was super smooth - it took my original installer 3 weeks to just give me a quote and the actual installation / replacement would take another 2..."

Delays between approval and install. A smaller set of reviewers report long waits after permit approval or delays tied to city communication and follow-through. These comments show that schedule reliability is not uniform across all jobs. Representative review excerpt: "However, there was a five-week gap between permit approval and panel installation, even though the installation itself only took one day."

Most reviewers describe solid installation quality, professional crews, and careful handling of complex projects. The complaints are less common, but they include roof damage, cleanup concerns, and some inspection-related issues.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and careful installs. Many customers praise the installation crews for being meticulous, professional, and capable of handling complex battery, panel, and trenching work. Reviews also mention strong site visits and attention to detail during the job. Representative review excerpt: "I'd like to give a shout out to Juan, Ernesto, and crew for the meticulous installation of batteries, conduits and panels, Ryan and Edgar who made several site visits to..."

Complex projects handled well. Several reviewers say the team managed multi-part jobs such as roof-related removals, re-installs, and battery additions without major trouble. These accounts suggest solid workmanship on more complicated sites. Representative review excerpt: "Infinum also accommodated take-down and re-install of the solar panels as we were replacing the roof (it added to complexity of the project)."

Some damage and finish issues reported. A minority of reviewers say the work created roof damage or left follow-up items that needed correction afterward. These complaints indicate that site care is generally well regarded but not flawless. Representative review excerpt: "The installation team also damaged our roof during installation, requiring my roofer to repair the roof membrane afterward."

Long-term support and post-install performance are among the strongest themes in the reviews. Many customers say their systems produced well over time and that support staff helped resolve monitoring, inverter, or repair issues when needed, though a smaller group reports lingering troubleshooting or post-install problems.Solar.com's composite of published customer feedback, not a customer quote

Systems often reported to run well over time. Many reviewers say their systems continued working well after installation, including long-running setups that performed reliably for years. Some also mention strong production or stable battery-backed performance. Representative review excerpt: "We used Infinium Solar services before to install a 5KwH Solar system in our home, which worked flawlessly for many years."

Helpful post-install repair support. Several customers describe the team as responsive when post-install issues came up, with staff working through repairs or system concerns until things were back to normal. Those reviews suggest solid support after activation. Representative review excerpt: "Update after writing my review yesterday we finally got our concerns, taking care of and our inverter is back to normal."

A few unresolved service concerns. A smaller number of reviewers report lingering troubleshooting, monitoring concerns, or post-install performance drops after repair work. These reports are less common than the praise, but they show that service outcomes can vary after turn-on. Representative review excerpt: "I have to rely on Alvin, Jiel, and few field technicians - Jonah, Ruben to troubleshoot and get the system working."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.