Integrity Heating, Air & Solar Reviews

Reviewers generally describe the sales and proposal process as clear, informative, and low-pressure. Most evidence points are positive, with only a small number of complaints about sales-like framing or missed expectations around what was promised.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Reviewers say representatives walked them through the process, what was included, and what the work would involve in a straightforward way. Representative review excerpt: "Mateo walked me through the process of installation, the cost as well as what all was included in the package, with a new electronic thermostat included and offered to have..."

Low-pressure options. Some reviewers report receiving multiple repair options and feeling no pressure to choose a higher-cost path. Representative review excerpt: "He thoroughly checked our system, explained exactly what was going on, and gave us multiple affordable AC repair options without ever making us feel pressured."

A few expectation gaps. A small number of reviews describe situations where the interaction felt more like a sales pitch or where a specific task was not handled as expected. Representative review excerpt: "More of a sales pitch than repair."

Pricing feedback is more mixed than the rest of the profile. Many reviewers describe fair or affordable pricing and clear cost discussions, but a meaningful minority report high quotes, perceived overcharging, or confusion around what services and costs were included.Solar.com's composite of published customer feedback, not a customer quote

Clear cost walkthroughs. Several reviewers say the company explained pricing and package contents clearly, which helped set expectations before the work began. Representative review excerpt: "Mateo walked me through the process of installation, the cost as well as what all was included in the package, with a new electronic thermostat included and offered to have..."

Fair-price praise. Some reviewers describe the pricing as fair or affordable and say they did not feel pushed into unnecessary add-ons. Representative review excerpt: "They don’t overcharge, prices are affordable, they don’t try to sell you something you don’t need."

Higher-price complaints. Other reviews mention quotes they felt were too high, along with complaints about overpricing or unclear communication around services offered.

Communication and coordination are described positively overall. Reviewers frequently mention responsive scheduling, helpful follow-up, and technicians who kept them informed, though a few reviews point to missed replies or unclear answers.Solar.com's composite of published customer feedback, not a customer quote

Responsive coordination. Reviewers often say the team handled scheduling and handoffs smoothly, including same-day setup and helpful coordination around access to the home. Representative review excerpt: "I appreciated he was able to get Mateo the same day to setup purchasing the new unit."

Arrival updates. Some customers note that staff communicated arrival timing clearly and kept them updated during the visit. Representative review excerpt: "He communicated his arrival time several times."

Occasional communication misses. A small number of reviews describe unanswered messages or situations where communication did not match what customers believed had been promised. Representative review excerpt: "They told me to get a detailed invoice from the company, I left the manager a message asking for that and he has not responded."

Timeline feedback is strongly positive, with reviewers often saying work was completed promptly and scheduling went as expected. The available evidence does not show a recurring complaint pattern in this category, and mentions of delays appear limited in the review set provided.Solar.com's composite of published customer feedback, not a customer quote

Timely installation. Reviewers say the company completed installations quickly and within a short turnaround once work was approved. Representative review excerpt: "They came and installed everything within a few hours, showed us the features of the thermostat and my house was finally able to get cool once again."

Fast quote-to-install path. Some customers report receiving same-day quotes and, in some cases, next-day installation availability. Representative review excerpt: "Not only that, but they provided a same-day quote for the replacement unit and even offered to install it as soon as the next day!"

Booked schedule, but still completed. One reviewer notes the schedule was already busy, yet the team still found a way to move the project forward quickly. Representative review excerpt: "Andrew explained that there is normally a separate process for getting replacement options and that their schedule was already pretty booked, but he went above and beyond and was able..."

Workmanship and site care draw strong praise overall. Reviewers frequently describe courteous, professional crews and neat installations, with only one clear complaint in the provided evidence about work affecting system performance after service.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Reviewers commonly describe technicians as courteous, prompt, and knowledgeable during the visit. Representative review excerpt: "The technician was The technicians did a fantastic job.very courteous and prompt and did a fantastic job"

Smooth, coordinated installs. Some customers say the installation process was well coordinated and completed to their satisfaction. Representative review excerpt: "Steve, Chris and others executed a well coordinated installation in a timely manner to my satisfaction of fair pricing and efficient coordinated installation."

Isolated workmanship concern. One review reports that after service work, the system no longer blew cold air, which stands out as an isolated complaint in an otherwise positive category. Representative review excerpt: "AC was working properly i only wanted to have it checked fot the $77.00 however the technician worked on the AC it no longer blows cold air."

Post-install support is described positively overall, especially when it comes to follow-up help, warranty lookups, and quick issue resolution. The complaint sample is small, but it does include reports of a service visit leading to dissatisfaction and time lost on a no-longer-needed callout.Solar.com's composite of published customer feedback, not a customer quote

Warranty follow-through. Reviewers say staff looked up warranty information and helped take care of related next steps. Representative review excerpt: "He looked up warranty information and took care of it."

Quick issue resolution. Some customers report fast, efficient troubleshooting and strong support after the initial sale or installation. Representative review excerpt: "His customer service and detailed expertise in finding the issue was so quick and efficient."

Post-service dissatisfaction. A small number of reviews describe disappointing outcomes after service visits, including one report that the unit performed worse after work was done. Representative review excerpt: "AC was working properly i only wanted to have it checked fot the $77.00 however the technician worked on the AC it no longer blows cold air."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.