Sales & proposal integrity
Sales Integrity7.4/10
Reviewers describe the sales experience as clear, informative, and low-pressure. The available feedback is uniformly positive, with no complaint pattern showing up in the evidence set.Solar.com's composite of published customer feedback, not a customer quote
No-pressure guidance. Reviewers say the sales team explained the project clearly and did not push them into a decision. The theme is that customers felt informed rather than pressured. Representative review excerpt: "I would highly recommend them for any solar projects if you want a no pressure, highly informative, and genuinely nice team of Andy, Sean, and James."
Helpful, trustworthy interactions. Several reviewers describe the team as personable and trustworthy, with an emphasis on service quality and follow-through on what was proposed. Representative review excerpt: "They are trustworthy and do this work because they are passionate about the service they offer."
Kind sales support. One reviewer specifically highlights a sales representative as kind and easy to work with, reinforcing the positive tone in this category. Representative review excerpt: "Paul is a great and kind sales person."
Price & financing transparency
Price Transparency6.9/10
Reviewers who commented on pricing and financing describe the experience as straightforward and aligned with expectations. The evidence set is small, so this category is best read as cautiously positive rather than broadly proven.Solar.com's composite of published customer feedback, not a customer quote
Straightforward value impression. Reviewers describe the company as trustworthy when discussing cost-related topics, suggesting they felt comfortable with the pricing conversation. Representative review excerpt: "They are trustworthy and do this work because they are passionate about the service they offer."
Project value tied to service. One reviewer connects pricing confidence to the team’s ability to handle a repair and communicate efficiently through the project, which supports a positive view of overall value. Representative review excerpt: "This crew helped save a few solar panels from falling off the roof, replaced the failed rail, and communicated efficiently throughout the project."
Communication & coordination
Communication7.4/10
Reviewers generally report responsive communication and solid coordination before, during, and after the project. The pattern is favorable, with customers emphasizing updates, ownership, and smooth handoffs.Solar.com's composite of published customer feedback, not a customer quote
Clear information up front. Reviewers say they were given the information needed to make a decision and felt reassured about ongoing support through the process. Representative review excerpt: "They provided all the information I needed to make a good decision and assured me they would take care of me throughout the process and even after installation."
Responsive after signing. Customers describe follow-through after the contract was signed, including timely arrivals and professional execution. Representative review excerpt: "Great communications after the signing, they showed up when they said they would (a rarity among local subs!), and finished the work in a very workmanlike and professional manner."
Efficient project communication. One review notes efficient communication while the team handled repairs and coordination across the project. Representative review excerpt: "This crew helped save a few solar panels from falling off the roof, replaced the failed rail, and communicated efficiently throughout the project."
Timeline reliability
Timeline Reliability7.1/10
Reviewers who mention scheduling and activation mostly describe the work as timely and well coordinated with inspectors or utilities. The evidence set is positive overall, but it is not large enough to suggest timing is uniformly seamless in every case.Solar.com's composite of published customer feedback, not a customer quote
On-time execution. Reviewers say the work was completed smoothly and on time, with communication supporting the schedule. Representative review excerpt: "Great communication on time and got the job done very smoothly and on time."
Handled utility and inspection steps. One reviewer reports that the team interfaced with the utility and the inspector while completing electrical panel work in a single long day. Representative review excerpt: "Interfaced with PG&E, the inspector and finished a new electrical panel and sub panel in one long day."
Workmanship & site care
Workmanship7.9/10
Reviewers consistently describe the installation work as clean, professional, and carefully handled. The feedback also suggests the crew paid attention to site conditions and left a strong impression on inspectors and other contractors.Solar.com's composite of published customer feedback, not a customer quote
Clean installation. Several reviewers describe the install as very clean, with one noting that other contractors also complimented the result. Representative review excerpt: "Inverted electric gave us the best deal and we’ve received multiple compliments from other contractors that were impressed with how clean the installation was!"
Professional jobsite execution. Reviewers say the work was performed in a workmanlike and professional manner, with no issues called out in the available evidence. Representative review excerpt: "Awesome contributors to our business network and highly competent solar installations."
Careful repairs and cleanup. One review highlights the team’s ability to secure loose panels, replace failed hardware, and keep the project moving with efficient coordination. Representative review excerpt: "This crew helped save a few solar panels from falling off the roof, replaced the failed rail, and communicated efficiently throughout the project."
Long-term support & performance
Long-Term Support7.0/10
Reviewers mostly describe positive post-install performance and service, including battery experience, app use, and quick replacement of a failed inverter. A smaller recurring theme is that some customers wanted more end-of-project guidance on system use.Solar.com's composite of published customer feedback, not a customer quote
Responsive post-install repair. One reviewer says a dead-on-arrival inverter was replaced quickly, which points to practical support after installation. Representative review excerpt: "One of my inverters was dead on arrival and they got it replaced for me quickly."
Strong system experience. Reviewers describe being pleased with their battery or solar system and say the app and daily use were enjoyable to learn. Representative review excerpt: "We're really pleased with the Franklin system as it was a great alternative to Tesla and we've had a really fun time learning the app and geeking out over the..."
More guidance requested. One reviewer wished there had been more instruction at the end about how the system and app work and how to get the most from them. Representative review excerpt: "I do wish there was more guidance at the end on how the system works along with the app and how to get the best use out of it for..."
How this is built: category scores and summaries weigh the company's full published rating record (29 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.