La Verne & Son Reviews

Reviewers often describe the sales process as clear, informative, and low-pressure, with staff presenting options and explaining the work in understandable terms. The main complaint pattern is that some customers felt recommendations, scope, or quote details did not match expectations or seemed more aggressive than necessary.Solar.com's composite of published customer feedback, not a customer quote

Clear, explanatory sales visits. Many reviewers say the initial consultation was thorough and easy to understand, with multiple options discussed and a professional presentation of the proposal. Representative review excerpt: "He explained everything thoroughly to where we could understand all the ends and outs and gave us several options, not trying to sell us a new unit, but to offer..."

Occasional pressure or scope concerns. A smaller but recurring set of reviews says the recommendation or proposal felt misaligned with the home, budget, or what was later reflected in the paperwork. Representative review excerpt: "The first thing this man said when he looked at our AC unit was that we were going to need to add an additional unit or upgrade to a 5..."

This is one of the weaker categories in the review set. Some reviewers describe fair or manageable pricing and financing, but complaints are nearly as common as praise and focus on higher-than-expected costs, billing mismatches, and surprise changes to what was quoted.Solar.com's composite of published customer feedback, not a customer quote

Quote or invoice surprises. Many complaints describe final pricing, added charges, or invoice details that did not match what was discussed earlier, including situations where the billed amount changed after the quote. Representative review excerpt: "On the day of the service, I got a call from the company and was told that it will be double the price I was quoted."

Cost concerns remain common. Reviewers also mention feeling that the work was expensive or that a repair recommendation was more than they expected based on the initial visit. Representative review excerpt: "They also have better prices than other hvac businesses and do quality work."

Pricing sometimes lands well. Some customers report reasonable pricing, accurate adjustments, or financing terms that felt manageable. Representative review excerpt: "We applied for financing and received a great loan payment we feel comfortable with."

Communication is generally viewed positively, with many reviewers praising polite staff, responsive scheduling, and technicians who explain the work clearly. The weaker feedback centers on missed follow-up, unclear status updates, and occasional confusion around rescheduling or callbacks.Solar.com's composite of published customer feedback, not a customer quote

Friendly, responsive coordination. Many reviewers say the company was professional and easy to work with from the first call through the visit itself, with technicians answering questions and explaining the process. Representative review excerpt: "They’re always very professional, courteous, and friendly starting with the first call to schedule all the way to the visit itself."

Strong technician communication. Customers also describe staff as courteous and informative once on site, which helped build trust during service and maintenance visits. Representative review excerpt: "Next the technician, Kyle, came out and he was extremely courteous, patient, listened and explained the issue, the process from beginning to end and answered all my questions and even..."

Follow-up gaps and rescheduling issues. Some reviews say they had to chase status updates or deal with delayed follow-through after an appointment, which left issues unresolved longer than expected. Representative review excerpt: "I told them I'm still waiting on them to come back and replace something but they still haven't."

Timeliness is a mixed but still mostly positive area. Reviewers often mention quick response when service is urgent, but the complaint pattern centers on rescheduling, no-shows, and delays that left customers waiting for callbacks or appointments.Solar.com's composite of published customer feedback, not a customer quote

Fast response when urgency is high. Many customers say the company moved quickly from call to service when they needed help sooner rather than later. Representative review excerpt: "Great communication and on time"

On-time arrivals do show up. Some reviewers specifically note punctual arrivals and smooth scheduling once the appointment was set. Representative review excerpt: "Then your team of installers were all very respectable and never hesitated in updating me or answering any questions I had."

Delays and missed appointments. Negative reviews describe no-shows, repeated rescheduling, and situations where the service visit did not happen as promised. Representative review excerpt: "Technician never showed up and stated he made attempts to call me, which he never did."

Workmanship is a relative strength, with many reviewers praising professional crews, efficient installs, and minimal disruption. Even so, some comments mention cleanup issues, incomplete detail on scope, or follow-up needed after the visit.Solar.com's composite of published customer feedback, not a customer quote

Professional installation work. Reviewers commonly describe the crews as prompt, courteous, and thorough, with installations completed efficiently and with little disruption. Representative review excerpt: "Prompt and professional everything I would ask for in an AC technician came out did the job quickly and thoroughly answered all of my questions."

Careful, effective installs. Several customers say the installation process was handled well, including removal of the old system and setup of the new one. Representative review excerpt: "The removal of the old system, and install of the new one took about two days with minimal disruption."

Cleanup or detail concerns. A smaller set of reviews mentions site-care issues such as trash left behind or not enough detail upfront about what a visit would include. Representative review excerpt: "Then the employee left trash in my garage, my wife gave the employee a nice cold bottle of water, he left that trash on the ground next to the unit..."

Post-install feedback is mostly favorable, with many reviewers saying technicians diagnose issues well, restore cooling quickly, and provide helpful maintenance support. The complaint pattern is smaller but persistent, and it includes unresolved follow-up items, warranty-related cost concerns, or systems not working as expected after service.Solar.com's composite of published customer feedback, not a customer quote

Helpful troubleshooting and support. Many reviewers say technicians were attentive, persistent, and effective at getting the system back to working order, including during follow-up service or maintenance visits. Representative review excerpt: "Vicente the technician was relentless in finding the problem with our unit, in no time he was able to get us back with cool Air and was willing to go..."

Warranty and follow-up can be uneven. Some customers report unresolved service items, longer-than-expected waits, or repair concerns after maintenance or under warranty. Representative review excerpt: "We have a service plan, second unit still under warranty, after waiting 2 weeks for Spring service, told that we needed a 900.00 repair."

Post-service problems reported. A few reviews say the system did not perform as expected after a maintenance visit, which created frustration around long-term reliability. Representative review excerpt: "My unit is no working after they did the maintenance on my unit."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.