Leonard Roofing Reviews

Reviewers raise concerns about proposal clarity, contract expectations, and whether the work and pricing matched what was initially represented. The available evidence is limited, but the complaints are direct and point to gaps in upfront explanation and follow-through.Solar.com's composite of published customer feedback, not a customer quote

Proposal and expectation gaps. Reviewers describe situations where the work they received did not match what they believed had been promised, and some say the initial proposal did not set expectations clearly. The small evidence set is entirely complaint-driven. Representative review excerpt: "As someone that works in the industry I know I got completely ripped off."

Claims about workmanship tied to sales experience. Some reviewers connect their sales experience to later discoveries about installation quality, saying issues were found after the fact. That pattern suggests concerns about how the project was described before signing. Representative review excerpt: "Have had multiple roofing companies inspect via drone and found broken tiles that can only be explained by stepping on them and tiles that were not attached properly and are..."

Industry-experienced reviewer dispute. One reviewer who said they work in the industry described feeling badly treated on value and expectations. This adds to the sense that some customers felt the proposal did not align with the outcome. Representative review excerpt: "As someone that works in the industry I know I got completely ripped off."

Feedback on pricing and financing is mixed but leans negative, with more complaints than praise. Some reviewers say the final bill matched the estimate, while others describe confusion about billing, payment handling, and incentive timing.Solar.com's composite of published customer feedback, not a customer quote

Billing and payment questions. Several reviewers describe difficulty getting help with billing, refunds, or payment-related questions, including requests that were not resolved quickly. The pattern points to weak clarity around finance-related support. Representative review excerpt: "I asked for billing, or even a manager when she kept stating shes receptionist, I get it but you can atleast help guide a customer to where they need to..."

Payment timing tied to delayed activation. One reviewer says they expedited payment so the system would be active on time, but later tied the missed timing to unresolved work. This reflects concerns about payment expectations and incentive timing rather than just cost. Representative review excerpt: "I expedited full payment to ensure the solar system would be active in time for the summer season, but due to Leonard Roofing's poor workmanship and lack of follow-through, that..."

Estimate matched the bill for some customers. A small number of reviewers say their final bill came in exactly as estimated and felt fair. These comments suggest pricing was straightforward for some projects. Representative review excerpt: "And our bill, came in exactly at the original estimate, which was more than fair."

Communication is a major pain point in the review set. Reviewers frequently describe missed callbacks, being passed between staff, long hold times, and appointments where no one showed up.Solar.com's composite of published customer feedback, not a customer quote

Hard to reach and bounced between staff. Reviewers say they were passed from one person to another and often only got vague promises of an email update. That pattern suggests weak ownership of customer issues. Representative review excerpt: "I keep getting passed from one person to another, and each time I finally reach someone, I’m told that they’ll email me with an update."

Follow-up calls felt unhelpful. Some reviewers report that when they called to check on unresolved problems, the interactions felt dismissive or frustrating. This points to a poor service experience after the initial job. Representative review excerpt: "Then when you call them, they act like it’s such an inconvenience for them that you are following up on the problem that has yet to be resolved."

A few positive service experiences. A small number of reviewers mention helpful staff during warranty follow-up or describe a high service level. Those comments are present, but they do not offset the broader complaints about responsiveness. Representative review excerpt: "Roof was installed 2020 had to call them for some warranty repair , Andrea was super nice every time and took care of the situation right away Thank you for..."

Timeline feedback is mixed, but missed appointments and delayed follow-ups appear often enough to be a recurring issue. Some reviewers report smooth scheduling, yet others describe no-shows, rescheduling, and slow correction of problems.Solar.com's composite of published customer feedback, not a customer quote

No-shows and missed appointments. Reviewers report waiting at home for crews that never arrived or never called. This is one of the clearest recurring timeline complaints in the corpus. Representative review excerpt: "Four stars (less than perfect due to waiting at home all day for roofers who never came and/or called)."

Delayed corrective work. Some reviewers say follow-up repairs or corrective visits took longer than expected, which pushed back next steps in the project. The delays are described as affecting activation or completion timing. Representative review excerpt: "Despite repeated follow-ups, Leonard Roofing is now delayed in correcting their mistakes, and I have been informed that SunRun must return after Leonard Roofing's corrective work--causing even further delays."

A few on-time or service-positive mentions. A small number of reviewers give a more favorable view of the timeline experience, but those comments are limited. Overall, the evidence still leans toward inconsistent scheduling reliability. Representative review excerpt: "As an owner of a small boutique Real Estate Company it is critical that our contractor partners provide a high level or service to our clients."

Workmanship and site-care reviews are largely negative. Reviewers describe broken or improperly installed tiles, unresolved leaks, and cleanup or safety concerns during and after the job.Solar.com's composite of published customer feedback, not a customer quote

Tile damage and installation defects. Several reviewers say they later found cracked, broken, or improperly installed roof tiles after the work was done. Those reports suggest recurring quality-control concerns. Representative review excerpt: "After having our additional solar panels installed, we discovered several crack and broken roof tiles, on the other side of our house."

Leaks not fixed after repeat visits. Reviewers report repeated service visits that still did not resolve roof leaks. The pattern indicates problems with repair quality and follow-through. Representative review excerpt: "They have been to my house twice to fix a leak and failed to fix it both times."

A few careful or clean installs. A small number of reviewers describe crews that worked carefully, checked the roof, or left the roof looking good. Representative review excerpt: "They sent a great guy who checked all of my roof, found no other broken tiles, then carefully installed 3 new ones on the patio roof."

Post-install support is mixed, with several reviewers reporting slow repair responses, unresolved system issues, or difficulty getting warranty help. A smaller set of reviews says warranty service was handled well and that staff were helpful.Solar.com's composite of published customer feedback, not a customer quote

Support for repair issues can be slow. Reviewers report pending repairs that took a long time to be addressed, including issues that remained unresolved for extended periods. That suggests inconsistent post-install service. Representative review excerpt: "I have had a pending solar repair issue for 1 year that they have failed correct."

System or service support concerns. Some reviewers say they were told support would no longer be provided or that a system issue was still unresolved after contact. These comments point to frustration after the original install. Representative review excerpt: "Their tech, Frankie, came out, checked with his supervisor Jo, and then told me Leonard Electric would no longer support the system I purchased -- because Tesla had since added..."

Helpful warranty response in a few cases. A small number of reviewers say warranty repairs were handled promptly and that staff were pleasant to work with. Those experiences show support can go smoothly, but they are not the dominant pattern. Representative review excerpt: "Roof was installed 2020 had to call them for some warranty repair , Andrea was super nice every time and took care of the situation right away Thank you for..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.