Sales & proposal integrity
Sales Integrity7.3/10
Reviewers consistently describe clear proposals, straightforward explanations, and little to no sales pressure. The category is strongly positive, with no recorded complaint evidence in the sampled reviews.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Reviewers say the sales process was easy to understand because the team took time to explain the work and answer questions thoroughly. Representative review excerpt: "He took the time to explain everything clearly, and I truly appreciated his honest and straightforward approach."
No-pressure approach. Reviews also describe a low-pressure experience, with customers saying they did not feel pushed while reviewing the proposal and options. Representative review excerpt: "He explained everything clearly and thoroughly, with zero pressure, which made the process so much easier."
Customized estimates. Some reviewers say the estimates appeared tailored to the home’s specific conditions rather than feeling generic. Representative review excerpt: "Also, his analysis of our house's peculiar characteristics , to include electrical, asbestos issues (if any), ductwork, gave us confidence that Lewis Air individualized their estimates, and didn't provide cookie..."
Price & financing transparency
Price Transparency6.6/10
Reviewers are split here: many describe reasonable pricing and no hidden fees, while a smaller set report concerns about high costs, unclear billing, or charges tied to service follow-up. The feedback points to mostly positive pricing experiences, but with enough complaints to keep transparency only moderately rated.Solar.com's composite of published customer feedback, not a customer quote
Reasonable quotes. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Their quote was very reasonable with no hidden fees, and the quality of their work exceeded my expectations."
Helpful pricing context. Some customers note the team was responsive and that the price appeared about average or fair for the work performed. Representative review excerpt: "Phillip was responsive and helpful and the price seemed about average for the work."
Cost and billing complaints. A smaller group reports concerns about high total cost, charges for work they believed should have been covered, or limited detail on work orders and billing. Reviews also mention incentive timing and deposits in the broader pricing conversation, but the main complaint pattern is about charge clarity and expectations. Representative review excerpt: "However, I was a bit disappointed to be charged to fix something related to the install, which is still under warranty."
Communication & coordination
Communication7.1/10
Most reviews describe responsive staff, helpful coordination, and technicians who kept customers informed during service. A few complaints mention missed follow-up, limited responsiveness, or scheduling friction, but they are a small minority of the sampled feedback.Solar.com's composite of published customer feedback, not a customer quote
Kept customers informed. Reviewers often say staff were polite, responsive, and kept them updated during the visit or repair process. Representative review excerpt: "Had my service today and Reign was great - very polite, cheerful and kept me informed along the way."
Helpful project ownership. Some customers describe the team stepping in to coordinate difficult or repeat issues and keep the work moving forward. Representative review excerpt: "Moreover, most recently just over 2 years after installation, in the middle of a heat wave, our downstairs unit connectivity went down, and Kelly deftly balanced Lewis Air's extremely busy..."
Follow-up gaps. A smaller set of reviews mentions weak responsiveness or imperfect follow-up, including issues with online forms or general communication speed. Representative review excerpt: "Unfortunately they are not responsive!"
Timeline reliability
Timeline Reliability6.9/10
Reviewers generally report timely arrivals, quick scheduling, and work completed when promised. A small number mention wide arrival windows or permit follow-up that still needed attention, so timeline performance is mostly positive but not fully consistent.Solar.com's composite of published customer feedback, not a customer quote
On-time service. Many reviewers say the team showed up on time and completed installation or service within the promised window. Representative review excerpt: "Showed up on time for the estimate and install."
Prompt scheduling. Some reviews note that appointments were available quickly and work was finished in a day as expected. Representative review excerpt: "We were happy we could get an appointment for the installation right away, and the cost was reasonable."
Window and permit follow-up. A few customers mention broad arrival windows or pending permit follow-up that required another check-in. Representative review excerpt: "I am still waiting to see about permitting so I’ll have to follow up with them on that, but otherwise no complaints."
Workmanship & site care
Workmanship7.6/10
This category trends strongly positive. Reviewers frequently describe professional crews, careful installation, and good cleanup, while a small number report damage, unresolved issues, or workmanship concerns that needed follow-up.Solar.com's composite of published customer feedback, not a customer quote
Professional installation. Reviewers often praise the crew’s professionalism and say the work was done well and on schedule. Representative review excerpt: "We were happy we could get an appointment for the installation right away, and the cost was reasonable."
Cleanup and courtesy. Several customers mention polite technicians who left the site clean and handled the visit carefully. Representative review excerpt: "Frank showed up on time and did a great job and One above and beyond with cleanup."
Damage or rework concerns. A small number of reviews describe damage, incomplete fixes, or installation-related issues that required later attention. Representative review excerpt: "The base board around my return register was damaged and the filter box lid was glued shut."
Long-term support & performance
Long-Term Support7.1/10
Most reviewers describe solid post-install support, including effective repairs, warranty-related part replacement, and reasonable response times. There are still a few complaints about service delays, unresolved damage, or charges tied to work that customers expected to be covered.Solar.com's composite of published customer feedback, not a customer quote
Effective repairs. Reviewers say technicians were able to identify problems and get systems running again, sometimes during urgent heat-wave conditions. Representative review excerpt: "I called Lewis Air who installed my unit and they were out in a reasonable amount of time and did the repair."
Warranty support. Some customers specifically mention warranty-related part replacement or repair work being handled after diagnosis. Representative review excerpt: "Sal was quick to identify a computer board issue and required manufacture warranty to replace parts."
Post-install service friction. A smaller set of reviews reports difficulty getting service scheduled quickly or concerns about follow-up on issues after installation. Representative review excerpt: "We are in the middle of a heat wave, and I couldn't get anyone to come service my system."
How this is built: category scores and summaries weigh the company's full published rating record (892 Google reviews averaging 4.9 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.