Sales & proposal integrity
Sales Integrity7.4/10
Reviewers most often describe the sales and proposal process as clear and straightforward, with multiple comments pointing to helpful quotes and reasonable expectations. The category does not show a complaint pattern in the available evidence, so the overall read is positive with a modest amount of caution only because the score sits just below 7.Solar.com's composite of published customer feedback, not a customer quote
Clear quoting. Reviewers say they received quotes that were easy to understand and that the team was helpful in setting expectations for the job. Representative review excerpt: "I called Mary and she gave me a quote for a new system."
Local, in-home assessment. Customers also describe value in the company coming out to the home and reviewing the site before proposing work, which suggests a more tailored sales process. Representative review excerpt: "I realized then that it was a huge difference to have a local company, that came to the house to see what they had to work with and who know..."
Repeat-project confidence. Some reviewers mention having multiple projects completed over time, which reads as a sign that the proposal process held up across different jobs. Representative review excerpt: "We have had solar electric panels put on two houses and pool heating on one."
Price & financing transparency
Price Transparency6.8/10
There is one complaint about a repair estimate not being provided, so the category is positive overall but not without a transparency concern.Solar.com's composite of published customer feedback, not a customer quote
Reasonable pricing. Several reviewers say the pricing felt fair and that the company stood behind its work. Representative review excerpt: "The prices are reasonable and they stand behind their work."
Pricing cost. Reviewers describe a recurring pattern in this area. Representative review excerpt: "They beat the competition by thousands of dollars and the response for service is incredible."
Estimate gap on repair work. One reviewer reports difficulty getting a repair quote, which points to a transparency issue for service-related pricing in at least one case. Representative review excerpt: "But he could not give us a quote on the cost of the repair."
Communication & coordination
Communication7.4/10
This category is mostly positive, with many reviewers describing fast responses and helpful follow-up even after installation. At the same time, the complaint pattern is real: some customers report missed callbacks, delayed quotes, or a lack of proactive updates when schedules changed.Solar.com's composite of published customer feedback, not a customer quote
Strong follow-up. Reviewers frequently say the team stayed responsive after the job was finished and answered questions quickly. Representative review excerpt: "Their follow-up after installation is phenomenal and after 3 years, they still respond to any questions I have with great speed."
Helpful issue resolution. Customers also report that the company was eager to help resolve problems and address follow-up requests. Representative review excerpt: "They responded very quickly and were eager to help me resolve my problems."
Missed callbacks. A smaller but meaningful set of reviews says service requests and quote follow-through were not handled promptly, including cases where customers felt left waiting for contact. Representative review excerpt: "Sent in service request, never received an email, call or text from company."
Timeline reliability
Timeline Reliability7.1/10
Reviewers often describe the company as efficient on scheduling and permitting, with several mentions of the team coordinating smoothly with city or related trades. There is also at least one complaint about a missed delay notice, so the timeline picture is generally positive but not perfect.Solar.com's composite of published customer feedback, not a customer quote
Permits handled smoothly. Customers say the crew worked through permits and inspections without creating problems for the homeowner. Representative review excerpt: "He and his crew did the installation seamlessly, working with the city on permits and inspections so that we had no difficulties."
Quick scheduling. Some reviewers note that jobs were scheduled promptly and that the company coordinated around other work when needed. Representative review excerpt: "The pool solar is new (and already working great!) but they were quick to get me in the schedule, and worked with the guy who had to do some cement..."
Delay communication issue. One review describes a situation where a delay was not proactively communicated, which suggests occasional gaps in schedule updates. Representative review excerpt: "I told her everyone including the technician is very busy; however, everyone carries a cell phone and a simple call to let me know there was a delay would have..."
Workmanship & site care
Workmanship7.8/10
Workmanship reviews are strongly positive overall, with many customers describing smooth installs, professional crews, and solid cleanup or coordination around the site. Complaints are rare but do appear, mainly in the form of a customer disputing responsibility for a leak after installation.Solar.com's composite of published customer feedback, not a customer quote
Smooth installation. Reviewers commonly describe the install process as efficient and well executed, with crews handling the work cleanly and professionally. Representative review excerpt: "He and his crew did the installation seamlessly, working with the city on permits and inspections so that we had no difficulties."
Durable results. Some customers point to long-lasting systems and successful follow-up work as evidence of solid installation quality. Representative review excerpt: "Mid-State Solar put in our pool solar system in 2003 and this is the first time I have had to call them for a small leak/repair (2026!!) Quality system."
Site-related dispute. One review raises a concern about a leak and says the issue was not treated as installation-related, which reads as a workmanship-related complaint rather than a broad pattern. Representative review excerpt: "As to fixing a leak that wasn't there when they touched our pool equipment, we were told that it wasn't caused their install to call our pool company."
Long-term support & performance
Long-Term Support7.8/10
Most reviewers describe systems producing well and the company continuing to respond after installation, including in follow-up service situations. The complaint pattern is limited, but there are a couple of reports about service-request responsiveness, so the post-install experience looks good overall with some occasional gaps.Solar.com's composite of published customer feedback, not a customer quote
Good system output. Reviewers say their systems have performed well over time, including comments about strong production and effective upgrades. Representative review excerpt: "Mid-State Solar installed a 15k solar/battery system for us about 3 years ago."
Responsive long-term service. Customers also report that the company continued to answer questions and handle issues long after the original job was complete. Representative review excerpt: "Mid-State Solar put in our pool solar system in 2003 and this is the first time I have had to call them for a small leak/repair (2026!!) Quality system."
Service-request gap. One reviewer says a service request did not receive a response, which suggests the post-install support experience can be inconsistent in some cases. Representative review excerpt: "Sent in service request, never received an email, call or text from company."
How this is built: category scores and summaries weigh the company's full published rating record (20 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.